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Lean Control for Make-to-Order Companies: Integrating Customer Enquiry Management and Order Release

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Listed:
  • Matthias Thürer
  • Mark Stevenson
  • Cristovao Silva
  • Martin J. Land
  • Lawrence D. Fredendall
  • Steven A. Melnyk

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Suggested Citation

  • Matthias Thürer & Mark Stevenson & Cristovao Silva & Martin J. Land & Lawrence D. Fredendall & Steven A. Melnyk, 2014. "Lean Control for Make-to-Order Companies: Integrating Customer Enquiry Management and Order Release," Production and Operations Management, Production and Operations Management Society, vol. 23(3), pages 463-476, March.
    • Handle: RePEc:bla:popmgt:v:23:y:2014:i:3:p:463-476
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    File URL: http://hdl.handle.net/10.1111/poms.12058
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    Citations

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    Cited by:

    1. Land, Martin J. & Stevenson, Mark & Thürer, Matthias & Gaalman, Gerard J.C., 2015. "Job shop control: In search of the key to delivery improvements," International Journal of Production Economics, Elsevier, vol. 168(C), pages 257-266.
    2. Matthias Thürer & Mark Stevenson, 2021. "Material handling and order release control in high-variety make-to-order shops: an assessment by simulation," Operations Management Research, Springer, vol. 14(3), pages 494-506, December.
    3. Gössinger, Ralf & Kalkowski, Sonja, 2015. "Robust order promising with anticipated customer response," International Journal of Production Economics, Elsevier, vol. 170(PB), pages 529-542.
    4. Na Liu & Pui-Sze Chow & Hongshan Zhao, 2020. "Challenges and critical successful factors for apparel mass customization operations: recent development and case study," Annals of Operations Research, Springer, vol. 291(1), pages 531-563, August.
    5. Kasper, T.A. Arno & Land, Martin J. & Teunter, Ruud H., 2023. "Towards System State Dispatching in High‐Variety Manufacturing," Omega, Elsevier, vol. 114(C).
    6. Ke Ma & Lichuan Wang & Yan Chen, 2017. "A Collaborative Cloud Service Platform for Realizing Sustainable Make-To-Order Apparel Supply Chain," Sustainability, MDPI, vol. 10(1), pages 1-21, December.
    7. Thürer, Matthias & Stevenson, Mark & Protzman, Charles W., 2015. "COBACABANA (Control of Balance by Card Based Navigation): An alternative to kanban in the pure flow shop?," International Journal of Production Economics, Elsevier, vol. 166(C), pages 143-151.
    8. Thürer, Matthias & Stevenson, Mark & Qu, Ting & Godinho Filho, Moacir, 2014. "The design of simple subcontracting rules for make-to-order shops: An assessment by simulation," European Journal of Operational Research, Elsevier, vol. 239(3), pages 854-864.
    9. Kaustav Kundu & Martin J. Land & Alberto Portioli-Staudacher & Jos A. C. Bokhorst, 2021. "Order review and release in make-to-order flow shops: analysis and design of new methods," Flexible Services and Manufacturing Journal, Springer, vol. 33(3), pages 750-782, September.
    10. Thürer, Matthias & Land, Martin J. & Stevenson, Mark & Fredendall, Lawrence D., 2016. "Card-based delivery date promising in high-variety manufacturing with order release control," International Journal of Production Economics, Elsevier, vol. 172(C), pages 19-30.
    11. Davide Mezzogori & Giovanni Romagnoli & Francesco Zammori, 2021. "Defining accurate delivery dates in make to order job-shops managed by workload control," Flexible Services and Manufacturing Journal, Springer, vol. 33(4), pages 956-991, December.
    12. Thürer, Matthias & Stevenson, Mark & Silva, Cristovao & Qu, Ting, 2017. "Drum-buffer-rope and workload control in High-variety flow and job shops with bottlenecks: An assessment by simulation," International Journal of Production Economics, Elsevier, vol. 188(C), pages 116-127.
    13. Thürer, Matthias & Stevenson, Mark, 2018. "Bottleneck-oriented order release with shifting bottlenecks: An assessment by simulation," International Journal of Production Economics, Elsevier, vol. 197(C), pages 275-282.
    14. Kasper, T.A. Arno & Land, Martin J. & Teunter, Ruud H., 2023. "Non-hierarchical work-in-progress control in manufacturing," International Journal of Production Economics, Elsevier, vol. 257(C).
    15. Thürer, Matthias & Stevenson, Mark & Land, Martin J., 2016. "On the integration of input and output control: Workload Control order release," International Journal of Production Economics, Elsevier, vol. 174(C), pages 43-53.
    16. Ghadimi, Foad & Aouam, Tarik & Haeussler, Stefan & Uzsoy, Reha, 2022. "Integrated and hierarchical systems for coordinating order acceptance and release planning," European Journal of Operational Research, Elsevier, vol. 303(3), pages 1277-1289.

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