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Business for Society is Society’s Business: Tension Management in a Migrant Integration Supply Chain

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  • Annachiara Longoni
  • Davide Luzzini
  • Madeleine Pullman
  • Martin Habiague

Abstract

Social enterprises are acquiring an increasingly relevant role as focal organizations for managing supply chains to address social problems. We argue that the presence of misaligned institutional logics between these focal organizations and their supply chain stakeholders generates tensions. Building on institutional theory and paradox theory, we analyzed seven dyadic relationships between a single focal social enterprise with a goal of migrant integration and its supply chain stakeholders. We propose relationship management mechanisms related to relationship governance, power, and trust to manage such tensions. We observe the application of different relationship management mechanisms relative to different types of tensions. Finally, we relate different relationship management mechanisms to specific tension management approaches referred to as complementarity, acceptance, and accommodation, and offer propositions based on our findings.

Suggested Citation

  • Annachiara Longoni & Davide Luzzini & Madeleine Pullman & Martin Habiague, 2019. "Business for Society is Society’s Business: Tension Management in a Migrant Integration Supply Chain," Journal of Supply Chain Management, Institute for Supply Management, vol. 55(4), pages 3-33, October.
    • Handle: RePEc:bla:jscmgt:v:55:y:2019:i:4:p:3-33
    DOI: 10.1111/jscm.12213
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    Cited by:

    1. Simone Carmine & Valentina De Marchi, 2023. "Reviewing Paradox Theory in Corporate Sustainability Toward a Systems Perspective," Journal of Business Ethics, Springer, vol. 184(1), pages 139-158, April.
    2. Siemieniako, Dariusz & Kubacki, Krzysztof & Mitręga, Maciej, 2021. "Inter-organisational relationships for social impact: A systematic literature review," Journal of Business Research, Elsevier, vol. 132(C), pages 453-469.
    3. Janina Grabs & Rachael D. Garrett, 2023. "Goal-Based Private Sustainability Governance and Its Paradoxes in the Indonesian Palm Oil Sector," Journal of Business Ethics, Springer, vol. 188(3), pages 467-507, December.
    4. Carolin Brix‐Asala & Stefan Seuring & Philipp C. Sauer & Axel Zehendner & Lara Schilling, 2021. "Resolving the base of the pyramid inclusion paradox through supplier development," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3208-3227, November.
    5. Canan Kocabasoglu‐Hillmer & Sinéad Roden & Evelyne Vanpoucke & Byung‐Gak Son & Marianne W. Lewis, 2023. "Radical innovations as supply chain disruptions? A paradox between change and stability," Journal of Supply Chain Management, Institute for Supply Management, vol. 59(3), pages 3-19, July.
    6. Anne M. Quarshie & Rudolf Leuschner, 2020. "Interorganizational Interaction in Disaster Response Networks: A Government Perspective," Journal of Supply Chain Management, Institute for Supply Management, vol. 56(3), pages 3-25, July.
    7. Kelsey M. Taylor & Eugenia Rosca, 2023. "Sink, swim, or drift: How social enterprises use supply chain social capital to balance tensions between impact and viability," Journal of Supply Chain Management, Institute for Supply Management, vol. 59(2), pages 62-86, April.
    8. Osama Meqdadi & Thomas E Johnsen & Mark Pagell, 2020. "Relationship configurations for procuring from social enterprises," Post-Print hal-02958992, HAL.
    9. Chen, Xin & He, Yuanqiong & Wang, Lihua & Xiong, Jie & Joy Jiang, Ruihua, 2022. "The legitimization process of social enterprises across development stages: Two case studies," Journal of Business Research, Elsevier, vol. 148(C), pages 203-215.
    10. Antolín-López, Raquel & Jerez-Gómez, Pilar & Rengel-Rojas, Susana B., 2022. "Uncovering local communities’ motivational factors to partner with a nonprofit for social impact: A mixed-methods approach," Journal of Business Research, Elsevier, vol. 139(C), pages 564-583.
    11. Qiansong Zhang & Yingying Zhang & Taiwen Feng, 2024. "Impacts of paradox cognition and organizational unlearning on supply chain resilience: a perspective of paradox theory," Operations Management Research, Springer, vol. 17(3), pages 1022-1038, September.
    12. Zhang, Jiayuan & Yalcin, Mehmet G. & Hales, Douglas N., 2021. "Elements of paradoxes in supply chain management literature: A systematic literature review," International Journal of Production Economics, Elsevier, vol. 232(C).

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