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How Offshore Professionals' Job Dissatisfaction Can Promote Further Offshoring: Organizational Outcomes of Job Crafting

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  • Elisa Mattarelli
  • Maria Rita Tagliaventi

Abstract

This paper investigates the process that leads from job dissatisfaction to new business opportunities in organizations that offshore R&D activities to emerging countries. Specifically, we investigate a major source of job dissatisfaction for offshore professionals: the misalignment between the work that they perform and their professional identity. Our findings indicate that offshore professionals react against the perception of a threat to work-identity integrity through individual and collective job crafting. A significant outcome of job crafting is the introduction of new markets, industries, and services, which in turn may change a professional's job design. The perceptions of the compatibility of organizational identity with professional identity and with new idea recognition on the one hand, and of distant and local social support on the other, act as intervening conditions in the process. We discuss theoretical contributions to the evolution of offshoring, job crafting, and the interplay between organizational and professional identity, together with managerial implications.

Suggested Citation

  • Elisa Mattarelli & Maria Rita Tagliaventi, 2015. "How Offshore Professionals' Job Dissatisfaction Can Promote Further Offshoring: Organizational Outcomes of Job Crafting," Journal of Management Studies, Wiley Blackwell, vol. 52(5), pages 585-620, July.
    • Handle: RePEc:bla:jomstd:v:52:y:2015:i:5:p:585-620
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    File URL: http://hdl.handle.net/10.1111/j.1467-6486.2012.01088.x
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    2. Zaidman, Nurit & Cohen, Hilla, 2020. "Micro-dynamics of stress and coping with cultural differences in high tech global teams," Journal of International Management, Elsevier, vol. 26(3).
    3. Sari Mansour & Sarah Nogues, 2022. "Advantages of and Barriers to Crafting New Technology in Healthcare Organizations: A Qualitative Study in the COVID-19 Context," IJERPH, MDPI, vol. 19(16), pages 1-20, August.
    4. Aimée A. Kane & Natalia Levina, 2017. "‘Am I Still One of Them?’: Bicultural Immigrant Managers Navigating Social Identity Threats When Spanning Global Boundaries," Journal of Management Studies, Wiley Blackwell, vol. 54(4), pages 540-577, June.
    5. Mattarelli, Elisa & Tagliaventi, Maria Rita & Carli, Giacomo & Gupta, Amar, 2017. "The Role of Brokers and Social Identities in the Development of Capabilities in Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 382-398.
    6. Ioana C. Cristea & Paul M. Leonardi, 2019. "Get Noticed and Die Trying: Signals, Sacrifice, and the Production of Face Time in Distributed Work," Organization Science, INFORMS, vol. 30(3), pages 552-572, May.
    7. Gibbs, Jennifer L. & Eisenberg, Julia & Fang, Chengyu & Wilkenfeld, J. Nan, 2023. "Examining how organizational continuities and discontinuities affect the job satisfaction of global contractors," Journal of International Management, Elsevier, vol. 29(5).
    8. Sharon Koppman & Elisa Mattarelli & Amar Gupta, 2016. "Third-World “Sloggers” or Elite Global Professionals? Using Organizational Toolkits to Redefine Work Identity in Information Technology Offshore Outsourcing," Organization Science, INFORMS, vol. 27(4), pages 825-845, August.
    9. Hsu, Ryan Shuwei & Chuang, Aichia & Wang, An-Chih, 2021. "Business founders' work design and new venture development," Journal of Business Venturing, Elsevier, vol. 36(1).
    10. Mariani, Marcello M. & Giorgio, Luisa, 2017. "The “Pink Night” festival revisited: Meta-events and the role of destination partnerships in staging event tourism," Annals of Tourism Research, Elsevier, vol. 62(C), pages 89-109.
    11. Bruning, Patrick F. & Campion, Michael A., 2019. "Exploring job crafting: Diagnosing and responding to the ways employees adjust their jobs," Business Horizons, Elsevier, vol. 62(5), pages 625-635.
    12. Gibbs, Jennifer L. & Eisenberg, Julia & Nekrassova, Dina, 2023. "Second-Class Citizens or Free Agents? Social Construction of Equity Perceptions of Contractors in Global Offshoring Arrangements," Journal of International Management, Elsevier, vol. 29(6).

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