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Personal information management burden: A framework for describing nonwork personal information management in the context of inequality

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  • Amber L. Cushing
  • Páraic Kerrigan

Abstract

This research reports on qualitative interviews with 31 participants who are Irish parents, identify as lesbian, gay, bisexual, queer (LGBQ), and who expressed difficulty in the process of obtaining birth certificates for their children. Our aim was to use personal information management (PIM) and personal digital archiving (PDA) as a lens to explore the invisible work that the Irish government requires of a sexual minority parent group to obtain “equal” treatment in the birth registration and birth certificate process. Our findings suggest overlap with existing information behavior research (IB) that explore invisible information work, IB as a burden, information marginalization, information vulnerability, and information overload, and the everyday in IB. We propose a new framework: personal information burden (PIM‐B) which is characterized by additional PIM activities, negative affect, lack of identity self extension to the personal information, and additional information seeking. We propose that a PIM‐B may be used as an indicator of inequality in future research.

Suggested Citation

  • Amber L. Cushing & Páraic Kerrigan, 2022. "Personal information management burden: A framework for describing nonwork personal information management in the context of inequality," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(11), pages 1543-1558, November.
    • Handle: RePEc:bla:jinfst:v:73:y:2022:i:11:p:1543-1558
    DOI: 10.1002/asi.24692
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    References listed on IDEAS

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    1. Elfreda A. Chatman, 1999. "A theory of life in the round," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 50(3), pages 207-217.
    2. Deborah K. Barreau, 1995. "Context as a factor in personal information management systems," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 46(5), pages 327-339, June.
    3. Jesse David Dinneen & Charles‐Antoine Julien, 2020. "The ubiquitous digital file: A review of file management research," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(1), pages 1-32, January.
    4. Amber L. Cushing, 2013. "“It's stuff that speaks to me”: Exploring the characteristics of digital possessions," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(8), pages 1723-1734, August.
    5. Yuanyuan Feng & Denise E. Agosto, 2019. "Revisiting personal information management through information practices with activity tracking technology," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 70(12), pages 1352-1367, December.
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