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Information culture and information use: An exploratory study of three organizations

Author

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  • Chun Wei Choo
  • Pierrette Bergeron
  • Brian Detlor
  • Lorna Heaton

Abstract

This research explores the link between information culture and information use in three organizations. We ask if there is a way to systematically identify information behaviors and values that can characterize the information culture of an organization, and whether this culture has an effect on information use outcomes. The primary method of data collection was a questionnaire survey that was applied to a national law firm, a public health agency, and an engineering company. Over 650 persons in the three organizations answered the survey. Data analysis suggests that the questionnaire instrument was able to elicit information behaviors and values that denote an organization's information culture. Moreover, the information behaviors and values of each organization were able to explain 30–50% of the variance in information use outcomes. We conclude that it is possible to identify behaviors and values that describe an organization's information culture, and that the sets of identified behaviors and values can account for significant proportions of the variance in information use outcomes.

Suggested Citation

  • Chun Wei Choo & Pierrette Bergeron & Brian Detlor & Lorna Heaton, 2008. "Information culture and information use: An exploratory study of three organizations," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 59(5), pages 792-804, March.
    • Handle: RePEc:bla:jamist:v:59:y:2008:i:5:p:792-804
    DOI: 10.1002/asi.20797
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    Cited by:

    1. Mueller, Julia, 2014. "A specific knowledge culture: Cultural antecedents for knowledge sharing between project teams," European Management Journal, Elsevier, vol. 32(2), pages 190-202.
    2. Sundqvist, Anneli & Svärd, Proscovia, 2016. "Information culture and records management: a suitable match? Conceptualizations of information culture and their application on records management," International Journal of Information Management, Elsevier, vol. 36(1), pages 9-15.
    3. Douglas Edward Abrahamson & Jane Goodman-Delahunty, 2014. "Impediments to Information and Knowledge Sharing Within Policing," SAGE Open, , vol. 4(1), pages 21582440135, January.
    4. Attilio Mucelli & Francesca Spigarelli & Dominique Lepore, 2018. "National Culture for a Participatory Time-driven Activity Based Costing: A Conceptual Framework and Research Agenda," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 9(2), pages 56-66, March.
    5. Choo, Chun Wei, 2013. "Information culture and organizational effectiveness," International Journal of Information Management, Elsevier, vol. 33(5), pages 775-779.
    6. Vick, Thais Elaine & Nagano, Marcelo Seido & Popadiuk, Silvio, 2015. "Information culture and its influences in knowledge creation: Evidence from university teams engaged in collaborative innovation projects," International Journal of Information Management, Elsevier, vol. 35(3), pages 292-298.
    7. Zhaojun Yang & Jun Sun & Yali Zhang & Ying Wang, 2017. "Green, Green, It’s Green: A Triad Model of Technology, Culture, and Innovation for Corporate Sustainability," Sustainability, MDPI, vol. 9(8), pages 1-23, August.
    8. Marek Matejun & Bożena Ewa Matusiak & Izabela Różańska-Bińczyk, 2024. "Employee Readiness for GHRM and Its Individual Antecedents: Instrumental and Change-Based Approach," Sustainability, MDPI, vol. 16(11), pages 1-38, June.

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