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What Kind of Voice Do Loyal Employees Use?

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  • Andrew A. Luchak

Abstract

This study helps clarify mixed support for Hirschman's exit–voice–loyalty framework by arguing that loyalty, or feelings of attachment to the organization, and voice are not one–dimensional constructs. Based on data gathered from a survey of employees working with a large Canadian utility organization, employees feeling attached through an affective, emotional bond are found less likely to use representative voice but more likely to use direct voice, while those attached for rational, calculated reasons are more likely to use representative voice. Employees feeling attached for either reason are found less likely to exit. Implications for theory, research, and policy are discussed.

Suggested Citation

  • Andrew A. Luchak, 2003. "What Kind of Voice Do Loyal Employees Use?," British Journal of Industrial Relations, London School of Economics, vol. 41(1), pages 115-134, March.
    • Handle: RePEc:bla:brjirl:v:41:y:2003:i:1:p:115-134
    DOI: 10.1111/1467-8543.00264
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    Cited by:

    1. García-Serrano, Carlos & Malo, Miguel A., 2009. "The impact of union direct voice on voluntary and involuntary absenteeism," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 38(2), pages 372-383, March.
    2. Peter Gahan, 2012. "“Voice Within Voice”: Members’ Voice Responses to Dissatisfaction with Their Union," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 51(1), pages 29-56, January.
    3. Sumi Jha, 2021. "Understanding mindfulness outcomes: a moderated mediation analysis of high-performance work systems," Palgrave Communications, Palgrave Macmillan, vol. 8(1), pages 1-13, December.
    4. John T. Addison & Clive R. Belfield, 2004. "Union Voice," Journal of Labor Research, Transaction Publishers, vol. 25(4), pages 563-596, October.
    5. Viergutz, Tim & Schulze-Ehlers, Birgit, 2018. "The use of hybrid scientometric clustering for systematic literature reviews in business and economics," DARE Discussion Papers 1804, Georg-August University of Göttingen, Department of Agricultural Economics and Rural Development (DARE).
    6. Edward Bergman, 2011. "Hirschmann Mobility Among Academics of Highly Ranked EU Research Universities," ERSA conference papers ersa11p1134, European Regional Science Association.
    7. Rémi Bourguignon & Florent Noël & Géraldine Schmidt, 2015. "Is employability detrimental to unions ? An empirical assessment of the relation between self-perceived employability and voice behaviours," Post-Print hal-02020996, HAL.
    8. George Kandathil & Jerome Joseph, 2019. "Normative Underpinnings of Direct Employee Participation Studies and Implications for Developing Ethical Reflexivity: A Multidisciplinary Review," Journal of Business Ethics, Springer, vol. 157(3), pages 685-697, July.
    9. Bruce Kaufman, 2014. "Explaining Breadth and Depth of Employee Voice across Firms: A Voice Factor Demand Model," Journal of Labor Research, Springer, vol. 35(3), pages 296-319, September.
    10. Bernard Walker & R.T. Hamilton, 2015. "What influences the progression of employment rights disputes?," Industrial Relations Journal, Wiley Blackwell, vol. 46(2), pages 117-133, March.
    11. Yeongjoon Yoon & Sukanya Sengupta, 2019. "The effect of employee share ownership on employee commitment and turnover: comparing the cases in Britain and South Korea and the role of the economy," Industrial Relations Journal, Wiley Blackwell, vol. 50(5-6), pages 486-516, November.
    12. Cam Caldwell & Mayra Canuto-Carranco, 2010. "“Organizational Terrorism” and Moral Choices – Exercising Voice When the Leader is the Problem," Journal of Business Ethics, Springer, vol. 97(1), pages 159-171, November.
    13. Ramon Bastida Vialcanet & Frederic Marimon & Lluís Carreras, 2015. "An empirical analysis of the effects of human resource management practices on job satisfaction in non-profit," Proceedings of Business and Management Conferences 3005348, International Institute of Social and Economic Sciences.
    14. Halime GOKTAS KULUALP, 2016. "Calisan Sesliligi ile Bazi Kisisel ve Orgutsel Ozellikler Arasindaki Iliskinin Belirlenmesi: Ogretim Elemanlari Uzerine Bir Arastirma," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 16(4), pages 745-761.
    15. Cedric E. Dawkins, 2019. "A Normative Argument for Independent Voice and Labor Unions," Journal of Business Ethics, Springer, vol. 155(4), pages 1153-1165, April.
    16. Szabó, Zsolt, 2012. "A kivonulás-tiltakozás-hűség fogalomhármas közgazdaságtani relevanciája a 21. században [The relevance of "exit, voice and loyalty" theory in 21st-century economics]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(12), pages 1311-1335.
    17. M. Todd Royle, 2017. "The Mediating Effect Of Felt Accountability On The Relationship Between Personality And Job Satisfaction," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 10(1), pages 19-44.

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