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Celebrity Endorsement and Customer Patronage

Author

Listed:
  • Monday Odili

    (Department of Marketing, Michael Okpara University of Agriculture Umudike, Nigeria)

  • Ukpai K. Ukpai

    (Department of Marketing, Michael Okpara University of Agriculture Umudike, Nigeria)

Abstract

In this study, we examined the effect of celebrity endorsement on customer patronage in consumer goods manufacturing industry in Rivers State Nigeria using cross-sectional regression approach. The study also considered the moderating role of brand image in the relationship between celebrity endorsement and customer patronage. Celebrity endorsement were measured using three dimensions; namely,celebrity fit, celebrity credibility and celebrity expertise. On the other hand, customer patronage was measured in terms of brand choice, repeat purchase and customer referral. All variables were measured using the Likert scale with five ordered options from strongly disagree to strongly agree. Seventy-Six (76) final year marketing students from the three universities (University of Port Harcourt, Rivers State University and Ignatius Ajuru University of Education) in Rivers state constitute the sample. The students were randomly selected, and the response rate is 86%. The results show evidence that the three dimensions of celebrity endorsement; celebrity fit, celebrity credibility and celebrity, all have positive relationship with customer patronage. However, while the effect of celebrity fit and celebrity credibility both are highly statistically significant, the effect of celebrity expertise is significant only at 10% level. Also, the joint effects of celebrity fit, celebrity credibility and celebrity expertise is highly significant and explain approximately 82% of the variance of customer patronage. The results also show evidence of a highly significant positive effect of brand image on customer patronage both directly and through its interaction with celebrity endorsement. Therefore, we conclude that brand image enhances the relationship between celebrity endorsement and customer patronage in the consumer goods industry in Rivers State.Based on these findings, we recommend that consumer goods companies in Rivers State should advertise their products using only well-known celebrities that are credible, trustworthy, knowledgeable and whose physical appearances match with the products that are being promoted.

Suggested Citation

  • Monday Odili & Ukpai K. Ukpai, 2021. "Celebrity Endorsement and Customer Patronage," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 8(4), pages 131-139, April.
    • Handle: RePEc:bjc:journl:v:8:y:2021:i:4:p:131-139
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    References listed on IDEAS

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    1. Seock, Yoo-Kyoung, 2009. "Influence of retail store environmental cues on consumer patronage behavior across different retail store formats: An empirical analysis of US Hispanic consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 16(5), pages 329-339.
    2. Ilicic, Jasmina & Webster, Cynthia M., 2011. "Effects of multiple endorsements and consumer–celebrity attachment on attitude and purchase intention," Australasian marketing journal, Elsevier, vol. 19(4), pages 230-237.
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