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The Effect of Personality Characteristic of Outpatients on Hospital Preferences

Author

Listed:
  • Fuat Yalman

    (Düzce University)

  • Abdulvahap Baydas

    (Düzce University)

  • Mehmet Emin Yasar

    (Bingöl University)

  • Semra Çamuka

    (Bingöl University)

Abstract

The purpose of this study is to determine the direct and indirect interactions between personality characteristic and hospital preference of polyclinic patients and to develop confirmatory character models. The universe of the research is the patients who have outpatient treatments from Dursun Odabaşı Medical Center Hospital, Van Yüzüncü Yıl University. In this study, quantitative research method was used and the data were collected from 400 patients through face to face questionnaire technique. In the study, descriptive statistics, confirmatory factor analysis and path analysis techniques were used. SPSS and AMOS software were utilised for data analysis. According to the confirmatory character analysis results; the personality trait that best represents the personality profiles of patients is neuroticism. According to patients, transportation is the most important dimension affecting hospital preference. Within the framework of direct relations (variables) related to variables in the research model; it was determined that the expressions of openness, which is one of the personality traits of the participants, positively and significantly influenced the hospital preference with many dimensions (bureaucracy-qualified personnelphysical characteristics-transportation-information-fee-promise). It has been determined that the bureaucracy level of the hospital has a statistically significant and positive effect on the expressions of conscientiousness, openness and extraversion, which are the personality traits of the patients. It was found out that the conscientiousness, openness and extraversion status of the patients, which are the personality traits of the patients, had a statistically significant and positive effect on the qualified personnel level of the hospital.

Suggested Citation

  • Fuat Yalman & Abdulvahap Baydas & Mehmet Emin Yasar & Semra Çamuka, 2021. "The Effect of Personality Characteristic of Outpatients on Hospital Preferences," Bingol University Journal of Economics and Administrative Sciences, Bingol University, Faculty of Economics and Administrative Sciences, vol. 5(1), pages 305-336, August.
    • Handle: RePEc:bgo:journl:v:5:y:2021:i:1:p:305-336repec/bgo/
    DOI: https://doi.org/10.33399/biibfad.865373
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    References listed on IDEAS

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    2. Neil A. Morgan & Lopo Leotte Rego, 2006. "The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance," Marketing Science, INFORMS, vol. 25(5), pages 426-439, September.
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    More about this item

    Keywords

    Five-factor personality model; hospital preference; outpatients.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets
    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior

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