Critical Success Factor on Iconic Building Management in Malaysia

Iconic building defined as a building that offer a new briefed image, be high in figure of form and be obvious from the city. Iconic Buildings differ from monuments as they symbolize the place where built in city scale or country scale; buildings that have historic or cultural values of their own or even connected to a signiï¬ cant place or person. Generally, they are different, regarding the design, size, visual appeal, or architectural style etc. Buildings and the environment are indistinguishably linked. The buildings become part of the physical environment, stirring the city image, living conditions, social wellbeing and economic profile. Iconic buildings are good examples for this mutual relationship. Their distinctiveness plays a key role in configuring their surroundings. And their impact ripples could extend to cover the whole city as related to the typology of buildings themselves. Iconic building plays a crucial role in promoting economic growth and urban development. However, over time the time, features of iconic buildings have been changed. During each time period, the architectures of the building have special aspects. There are four special characteristics elements should be present in any iconic building including unique design, large scale, high level and specific message signified by the building. However, all the features can affected maintenance of the iconic building. The issues and challenges of iconic buildings including to manage physical maintenance of iconic buildings, documentation in multiple formats, information silos, changing usage, natural and manmade hazard, pollution, financing, sensitive adaptation of iconic buildings, and material. Instead, the maintenance for iconic building needs have a critical success factor for better facilities management. Given this context Therefore, the objective of this study is to identify and compile critical success factors in order to give a positive impact of facilities management on iconic building in Malaysia. Delphi Method was selected as a reliable qualitative method based on the local context in developing critical success factor of iconic building ranking through the viewpoints of local expert panels. It is believed that the viewpoints can deliver guidance to the researcher in recognizing the quality of each iconic building factors in local environment. There are three rounds Delphi Method used through expert panels in various field including facility manager, architecture, contractor, consultant and association. The study was successful in evaluating the critical success factor of iconic building in local context and it is expected to provide insights to the facilities management industry in Malaysia to manage iconic building.