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Wpływ emocji pracownika ds. obsługi klienta na zachowania zakupowe klienta

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  • Wioletta WEREDA
  • Monika GRZYBOWSKA

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  • Wioletta WEREDA & Monika GRZYBOWSKA, 2013. "Wpływ emocji pracownika ds. obsługi klienta na zachowania zakupowe klienta," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 1, pages 157-168.
    • Handle: RePEc:aou:nszioz:y:2013:i:1:p:157-168
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    References listed on IDEAS

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    1. Brown, Steven P. & Lam, Son K., 2008. "A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses," Journal of Retailing, Elsevier, vol. 84(3), pages 243-255.
    2. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
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