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Assessing Students’ Satisfaction With Quality Of Service Of Students Information System

Author

Listed:
  • Suleiman AL KHATTAB
  • FARES FRAIJ

    (Al-Hussein Bin Talal University, Jordan)

Abstract

With the increasing number of higher education institutions in Jordan, universities are competing to attract more students. To achieve this goal, the universities are competing to provide the students with all possible satisfaction means through providing efficient e-services. This paper measures the satisfaction of the students at Al-Hussein Bin Talal University, Jordan, with the quality of e-services. It mainly concentrates on the students’ satisfaction with the in-house developed Student Information System (SIS). To measure the satisfaction of the students, a questionnaire was developed and distributed to a sample of the university students. The questionnaire forms were collected and analyzed. The results of the questionnaire showed that the students were satisfied by the transition to e-services and the SIS has a positive impact on the students’ satisfaction. The research also provides the university with some suggestions to improve the SIS and, therefore, meet the demand of the students.

Suggested Citation

  • Suleiman AL KHATTAB & FARES FRAIJ, 2011. "Assessing Students’ Satisfaction With Quality Of Service Of Students Information System," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(1), pages 111-125, May.
    • Handle: RePEc:aio:manmar:v:ix:y:2011:i:1:p:111-125
    as

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    File URL: http://www.mnmk.ro/documents/2011/10_Iordania%20FFF.pdf
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    References listed on IDEAS

    as
    1. Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
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    More about this item

    Keywords

    Student Information Systems (SIS); Student satisfaction; SERVQUAL; quality of service.;
    All these keywords.

    JEL classification:

    • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General

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