IDEAS home Printed from https://ideas.repec.org/a/aii/ijcmss/v4y2013i1p86-91.html
   My bibliography  Save this article

After Sales Service for Honda Motors – An Evaluative Study

Author

Listed:
  • J. Pandu Rangarao

    (Professor, Rise Groups of Institutions, Ongole Vallluru, Andhra Pradesh, India)

Abstract

In this study the main aim of the author is to know the perception of the customers towards the service quality provided by the Honda automobiles. Here the scholar aimed to explain the role of after-sales service on customer satisfaction. Much number of questions relating to the service quality was posed to the customers and obtained valuable information. More customer satisfaction can fetch future referral sales to the organization. Honda Company is providing considerable quality of service to the customers. Most of the respondents are satisfied with the service quality, knowledge of the service personnel, delivery time and prices for services and finally delivery time of the vehicle. Sign boards, infrastructure and availability of spare parts are very convenient in Honda Automobiles.

Suggested Citation

  • J. Pandu Rangarao, 2013. "After Sales Service for Honda Motors – An Evaluative Study," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 4(1), pages 86-91, January.
    • Handle: RePEc:aii:ijcmss:v:4:y:2013:i:1:p:86-91
    as

    Download full text from publisher

    File URL: http://scholarshub.net/index.php/ijcms/article/view/301/293
    Download Restriction: no
    File URL: http://scholarshub.net/index.php/ijcms/article/view/301
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Maxton,Graeme P. & Wormald,John, 2004. "Time for a Model Change," Cambridge Books, Cambridge University Press, number 9780521837156, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Vincent FRIGANT, 2009. "Is the automotive supply chain compatible with Corporate Social Responsible practices? (In French)," Cahiers du GREThA (2007-2019) 2009-08, Groupe de Recherche en Economie Théorique et Appliquée (GREThA).
    2. Rafael Alcadipani & John Hassard & Gazi Islam, 2018. "“ I Shot the Sheriff ”: Irony, Sarcasm and the Changing Nature of Workplace Resistance," Grenoble Ecole de Management (Post-Print) halshs-01959081, HAL.
    3. Alessandra Perri & Daniela Silvestri & Francesco Zirpoli, 2019. "Technology evolution in the global automotive industry: a patent-based analysis," Working Papers 04, Venice School of Management - Department of Management, Università Ca' Foscari Venezia.
    4. Peter Wad, 2008. "The Development of Automotive Parts Suppliers in Korea and Malaysia: A Global Value Chain Perspective," Asia Pacific Business Review, Taylor & Francis Journals, vol. 14(1), pages 47-64.
    5. Marco, Kamiya & Cesar, Ramirez, 2004. "La industria automotora, desarrollos en China e implicaciones para Latinoamérica [The car industry, developments in China and implications for Latin America]," MPRA Paper 14207, University Library of Munich, Germany, revised Sep 2004.
    6. Markus Reisinger & Tim Paul Thomes, 2017. "Manufacturer collusion: Strategic implications of the channel structure," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 26(4), pages 923-954, December.
    7. Rafael Alcadipani & John Hassard & Gazi Islam, 2018. "“ I Shot the Sheriff ”: Irony, Sarcasm and the Changing Nature of Workplace Resistance," Post-Print halshs-01959081, HAL.
    8. Clovis Zapata & Paul Nieuwenhuis, 2009. "Driving on liquid sunshine – the Brazilian biofuel experience: a policy driven analysis," Business Strategy and the Environment, Wiley Blackwell, vol. 18(8), pages 528-541, December.
    9. Markus C. Becker & Francesco Zirpoli, 2011. "Beyond product architecture: Division of labour and competence accumulation in complex product development," Working Papers 3, Venice School of Management - Department of Management, Università Ca' Foscari Venezia.
    10. Petr Pavlínek & Jan Ženka, 2016. "Value creation and value capture in the automotive industry: Empirical evidence from Czechia," Environment and Planning A, , vol. 48(5), pages 937-959, May.
    11. Vanessa Oltra & Maïder Saint Jean, 2006. "Variety of technological trajectories in low emission vehicles (LEVs): a patent data analysis," Post-Print hal-00155042, HAL.
    12. Kamiya, Marco & Ramirez, Cesar, 2004. "The automotive industry, developments in China and implications for Latin America," MPRA Paper 14328, University Library of Munich, Germany, revised Dec 2004.
    13. Woon Leong Lin & Azali Bin Mohamed & Murali Sambasivan & Nick Yip, 2020. "Effect of green innovation strategy on firm‐idiosyncratic risk: A competitive action perspective," Business Strategy and the Environment, Wiley Blackwell, vol. 29(3), pages 886-901, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aii:ijcmss:v:4:y:2013:i:1:p:86-91. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Mr. Asif Anjum (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.