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Correlations within the EFQM Business Excellence Model by Applying a Factor Analysis

Author

Listed:
  • Nicolae Al. Pop

    (The Bucharest University of Economic Studies, Romania)

  • Corina Pelau

    (The Bucharest University of Economic Studies, Romania)

Abstract

Specialists in the field of business administration have tried over time to identify those elements or combination of elements which lead to a higher performance and excellence of companies. One of these models was created and it is applied by the European Foundation of Quality Management. This model defines nine elements, divided into enablers and results. Although this model is widely used in the evaluation of businesses, empirically there are still concerns regarding the characterization and correlations between the elements of the model and the connection with the performance of a company. This article aims to determine the correlations between the elements of the EFQM model based on the results of a research conducted in a clothing company in Romania. For this, the factor analysis was applied in order to determine both the correlations between the elements of the model and in order to group them in several strategic directions. Based on the results, there were determined three strategic directions. Out of these directions, one was oriented towards the external environment of the company, one was oriented towards the internal environment and the third one towards the brain of the company, who has the vision and the strategic thinking.

Suggested Citation

  • Nicolae Al. Pop & Corina Pelau, 2017. "Correlations within the EFQM Business Excellence Model by Applying a Factor Analysis," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 1-28, February.
    • Handle: RePEc:aes:amfeco:v:s10:y:2017:i:18:p:28
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    References listed on IDEAS

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    1. Allan P. O. Williams, 2006. "Impact of Strategies," Palgrave Macmillan Books, in: The Rise of Cass Business School, chapter 13, pages 167-181, Palgrave Macmillan.
    2. Escrig, Ana B. & de Menezes, Lilian M., 2015. "What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain," International Journal of Production Economics, Elsevier, vol. 169(C), pages 362-375.
    3. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    4. Calvo-Mora, Arturo & Roldán, José Luis, 2016. "The role of strategic planning in excellence management systemsAuthor-Name: Suarez, Eva," European Journal of Operational Research, Elsevier, vol. 248(2), pages 532-542.
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    Cited by:

    1. Vanina Adoriana Trifan & Silviu Gabriel Szentesi & Lavinia Denisia Cuc & Mioara Florina Pantea, 2023. "Assessing Tax Compliance Behavior Among Romanian Taxpayers: An Empirical Case Study," SAGE Open, , vol. 13(3), pages 21582440231, September.
    2. Nicolae Al. Pop & Steluta Todea & Cristina-Veronica Partenie & Cristina Ott, 2020. "Stakeholders’ Perception Regarding Sustainable Universities," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 22(54), pages 330-330, April.
    3. Cristian Busu & Mihail Busu, 2020. "Research on the Factors of Competition in the Green Procurement Processes: A Case Study for the Conditions of Romania Using PLS-SEM Methodology," Mathematics, MDPI, vol. 9(1), pages 1-16, December.
    4. Rusu Corina-Maria & Bilţi Raluca-Simina & Barbu Florentina-Simona & Bălan Leonard-Sergiu, 2023. "The Impact of the Workforce Diversity, Innovation Capacity and Corporate Social Responsibility on the Image of the Organization," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 17(1), pages 1119-1127, July.
    5. Marcela-Sefora Nemteanu & Dan-Cristian Dabija, 2021. "The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(7), pages 1-16, April.
    6. Zoltán Szakály & Péter Balogh & Enikő Kontor & Zoltán Gabnai & Attila Bai, 2020. "Attitude toward and Awareness of Renewable Energy Sources: Hungarian Experience and Special Features," Energies, MDPI, vol. 14(1), pages 1-25, December.
    7. Pelau Corina & Stanescu Mihaela & Serban Daniela, 2019. "Big-Data and Consumer Profiles – The hidden traps of data collection on social media networks," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 1070-1078, May.
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    9. Pop Ioan Gh. & Fotea Ioan S. & Fotea Silvia L., 2018. "Innovation Networking, Knowledge Transdisciplinary Spaces," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 28(2), pages 86-106, June.
    10. Raluca Nastase-Anysz & Andrada Baba, 2020. "Public Sector Intervention in a Period of Crisis: Study Based on Applied Relationship Marketing Principles," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 923-935.
    11. Pelau Corina & Barbul Maria, 2021. "Consumers’ perception on the use of cognitive computing," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 15(1), pages 639-649, December.
    12. Cristina Elena Badiu (Cazacu) & Nicoleta Bărbuță-Mișu & Mioara Chirita & Ionica Soare & Monica Laura Zlati & Costinela Fortea & Valentin Marian Antohi, 2024. "Modelling the Impact of VAT Fiscality on Branch-Level Performance in the Construction Industry—Evidence from Romania," Economies, MDPI, vol. 12(2), pages 1-28, January.

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    More about this item

    Keywords

    business excellence model; EFQM model; factor analysis; performance; correlations; total quality management;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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