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The Impact of Applying the Total Quality Management Model on the Performance of the Telecom Organizations in Romania

Author

Listed:
  • Cristian Busu

    (The Bucharest University of Economic Studies)

  • Mihail Busu

    (The Bucharest University of Economic Studies)

Abstract

The present paper brings into discussion Edwards Deming’s conceptualized model of Total Quality Management highlighting different phases within its evolution as it is seen in the economic literature. A temporal incursion allows a better understanding of the way quality standards implemented by means of total quality management programs are reflected in final consumer’s satisfaction as well as in organizations’ long-term performance. Conceptual development of the model is intertwined with the pragmatic side, by presenting a case study of the mobile telecommunication sector in Romania. The quantitative research analyzes the influence of total quality management’s (TQM) implementation in achieving the competitive advantage and the performance of enterprises in the telecom sector. Data were collected by means of a survey through a questionnaire addressed to the respondents and the hypotheses of structural equation modeling (SEM) were tested by partial least squares path modeling (PLS). Data analysis was conducted by means of the statistical software SmartPLS 2.0 M3 software. The research conclusions confirm the theoretical issues presented throughout the paper, emphasizing the fact that enterprises’ performance is the direct result of the collaboration between a series of factors such as the motivated workforce, decisional power quality as well as operational process integrity.

Suggested Citation

  • Cristian Busu & Mihail Busu, 2017. "The Impact of Applying the Total Quality Management Model on the Performance of the Telecom Organizations in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1035-1035.
    • Handle: RePEc:aes:amfeco:v:19:y:2017:i:s11:p:1035
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    References listed on IDEAS

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    1. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
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    3. Ittner, Christopher D. & Larcker, David F., 1997. "Quality strategy, strategic control systems, and organizational performance," Accounting, Organizations and Society, Elsevier, vol. 22(3-4), pages 293-314.
    4. Liviu ILIES, 2004. "Resursele Umane In Managementul Calitatii Totale," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 2(1), pages 21-24, November.
    5. Prajogo, Daniel I. & Sohal, Amrik S., 2006. "The integration of TQM and technology/R&D management in determining quality and innovation performance," Omega, Elsevier, vol. 34(3), pages 296-312, June.
    6. Tenenhaus, Michel & Vinzi, Vincenzo Esposito & Chatelin, Yves-Marie & Lauro, Carlo, 2005. "PLS path modeling," Computational Statistics & Data Analysis, Elsevier, vol. 48(1), pages 159-205, January.
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    Cited by:

    1. Alexandra Zbuchea & Florina Pînzaru & Mihail Busu & Sergiu-Octavian Stan & Alina Bârgăoanu, 2019. "Sustainable Knowledge Management and Its Impact on the Performances of Biotechnology Organizations," Sustainability, MDPI, vol. 11(2), pages 1-20, January.

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    More about this item

    Keywords

    total quality management; economic performance; final consumer’s satisfaction; telecommunications; motivated workforce; integrated processes; quality of management.;
    All these keywords.

    JEL classification:

    • C35 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Discrete Regression and Qualitative Choice Models; Discrete Regressors; Proportions
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure

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