IDEAS home Printed from https://ideas.repec.org/a/aes/amfeco/v11y2009i26p473-482.html
   My bibliography  Save this article

Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives

Author

Listed:
  • Marinela Vrîncianu

    (The Bucharest Academy of Economic Studies, Romania)

  • Liana Anica-Popa

    (The Bucharest Academy of Economic Studies, Romania)

  • Ionut Anica-Popa

Abstract

The recognition of the fact that, as of late, knowledge represents one of the most important assets of an organization, decisively influencing its competitiveness, has led to some comprehensive approaches of organizational memory. The organizational memory and the organizational learning capacity are the main sources for a competitive edge, so the main challenge is to effectively manage knowledge while maintaining the quality of formation services. The scientific investigation of literature (Crosby, 1979; Deming, 1982; Juran, 1990; Barcet and Bonamy, 1994; Barnabé, 1997; Bouchard and Plante, 2002; Demeuse and Strauven, 2006) specific to the area of management of services related to organizational learning, reveals the orientation of research, based on: (a) conformity between delivered services and the demanded characteristics or specifications; (b) meeting client’s needs; (c) studying the existing adequacy between result and what had been announced, foreseen or promised; (d) improving overall functioning of the organization by defining and implementing of a quality project, one that will involve the whole necessary staff for satisfying the needs of the learners. This paper will present: (1) contributions to a coherent point of view regarding the organizational memory from the perspective of the principles of quality management of services associated to organizational learning and based upon Knowledge Management; (2) the analysis of the main quality models that may be employed in organizational learning related services; (3) a study regarding the perception of successful organizational factors in the field of Knowledge Management-based training services amongst Romanian companies and institutions.

Suggested Citation

  • Marinela Vrîncianu & Liana Anica-Popa & Ionut Anica-Popa, 2009. "Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 473-481, June.
    • Handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:473-482
    as

    Download full text from publisher

    File URL: http://www.amfiteatrueconomic.ro/temp/Article_888.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jean-Louis Ermine, 2003. "La gestion des connaissances," Grenoble Ecole de Management (Post-Print) hal-00997696, HAL.
    2. Jean-Louis Ermine, 2003. "La gestion des connaissances," Post-Print hal-00997696, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Abdul Aziz Khan Niazi & Suleman Aziz Lodhi & Abdul Basit & Tehmina Fiaz Qazi, 2020. "Tacit Knowledge Sharing Model For Banks: Remedial Measure Of Likelihood Of Default," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 9(1), pages 32-50, March.
    2. Camelia-Beatrice MAEREAN & Eugen ALBU, 2019. "Befriending Innovation €“ From Entrepreneurial Vision To Public Policy," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 499-507, November.
    3. Carmen Bălan & Daniela Ioniţă, 2011. "Exploratory Research on the Organizational Learning in Small Enterprises and Implications for the Economic Higher Education," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(30), pages 464-481, June.
    4. Maerean Camelia-Beatrice, 2021. "E-learning for Business- from Covid-Adaptation to Usual Practice," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 15(1), pages 150-159, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ines Saad & Camille Rosenthal-Sabroux & Michel Grundstein, 2005. "Improving the Decision Making Process in the Design Project by Capitalizing on Company’s Crucial Knowledge," Group Decision and Negotiation, Springer, vol. 14(2), pages 131-145, March.
    2. Jean-Louis Ermine, 2007. "Introduction au Knowledge Management," Post-Print hal-02519051, HAL.
    3. Djilali Benmahamed & Jean-Louis Ermine, 2007. "Knowledge management techniques for know-how transfer systems design : the case of an oil company," Post-Print hal-00432807, HAL.
    4. Jean-Louis Ermine & Martial Jorel & Pierre Saulais, 2018. "Capitalization of expert knowledge : the corporate project of the French Institute for Radioprotection and Nuclear Safety in organizational innovation [Capitalisation des connaissances d’expert : l," Post-Print hal-03338799, HAL.
    5. Giada Pistilli, 2022. "The algorithmic logic confronted with the organization of the French public administration [La logique algorithmique confrontée à l'organisation de l'administration publique française]," Post-Print hal-03622171, HAL.

    More about this item

    Keywords

    organizational learning services quality management; organizational learning success model; cognitive acquis; organizational memory; knowledge management methods;
    All these keywords.

    JEL classification:

    • C81 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Methodology for Collecting, Estimating, and Organizing Microeconomic Data; Data Access
    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:473-482. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Valentin Dumitru (email available below). General contact details of provider: https://edirc.repec.org/data/aseeero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.