Improving The Efficiency And Quality Of Business Processes Using Bpms
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DOI: 10.17073/2072-1633-2014-1-48-55
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References listed on IDEAS
- Frances X. Frei & Ravi Kalakota & Andrew J. Leone & Leslie M. Marx, 1999.
"Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study,"
Management Science, INFORMS, vol. 45(9), pages 1210-1220, September.
- Frei, F.X. & Kalakota, R. & Marx, L.M., 1998. "Process Variation as a Determinant of Bank Performance Evidence from the Retail Banking Study," Papers 98-01, Rochester, Business - Operations Management.
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