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The Digital (R)evolution of Insurance Business Models

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  • Antonella Cappiello

Abstract

The paper focuses on the digital transformation that is greatly affecting the insurance industry and forcing radical change upon corporate culture, products and processes, customer relationship and relations with the sector’s various competitors. By responding to three research questions, the paper aims to contribute to the academic discussion and proposes to offer useful cues of reflection to the insurance management, since the dissemination of new technologies needs to move towards continuously updated business models.

Suggested Citation

  • Antonella Cappiello, 2020. "The Digital (R)evolution of Insurance Business Models," American Journal of Economics and Business Administration, Science Publications, vol. 12(1), pages 1-13, January.
    • Handle: RePEc:abk:jajeba:ajebasp.2020.1.13
    DOI: 10.3844/ajebasp.2020.1.13
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    References listed on IDEAS

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    1. Hansjoerg Albrecher & Antoine Bommier & Damir Filipović & Pablo Koch-Medina & Stéphane Loisel & Hato Schmeiser, 2019. "Insurance: Models, Digitalization, and Data Science," Swiss Finance Institute Research Paper Series 19-26, Swiss Finance Institute.
    2. Andreas Meier & Henrik Stormer, 2009. "eBusiness & eCommerce," Springer Books, Springer, number 978-3-540-89328-8, January.
    3. Christian Biener & Martin Eling & Jan Hendrik Wirfs, 2015. "Insurability of Cyber Risk: An Empirical Analysis†," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 40(1), pages 131-158, January.
    4. Bernardo Nicoletti, 2017. "The Future of FinTech," Palgrave Studies in Financial Services Technology, Palgrave Macmillan, number 978-3-319-51415-4, March.
    5. repec:cup:bracjl:v:24:y:2019:i::p:-_6 is not listed on IDEAS
    6. Antonella Cappiello, 2018. "Technology and the Insurance Industry," Springer Books, Springer, number 978-3-319-74712-5, January.
    7. Lukas Stepanek,, 2017. "Insurance Industry Ideas Of Second Millennium," EcoForum, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 6(1), pages 1-3, January.
    8. Braun, Alexander & Schreiber, Florian, 2017. "The Current InsurTech Landscape: Business Models and Disruptive Potential," I.VW HSG Schriftenreihe, University of St.Gallen, Institute of Insurance Economics (I.VW-HSG), volume 62, number 62.
    9. Martin Eling & Martin Lehmann, 2018. "The Impact of Digitalization on the Insurance Value Chain and the Insurability of Risks," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 43(3), pages 359-396, July.
    10. Anton van Rossum & Henri de Castries & Robert Mendelsohn, 2002. "The Debate on the Insurance Value Chain," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 27(1), pages 89-101, January.
    11. Cesaltina Pacheco Pires & Soumodip Sarkar & Luísa Carvalho, 2008. "Innovation in services -- how different from manufacturing?," The Service Industries Journal, Taylor & Francis Journals, vol. 28(10), pages 1339-1356, December.
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    Cited by:

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    2. Simon Fritzsch & Philipp Scharner & Gregor Weiß, 2021. "Estimating the relation between digitalization and the market value of insurers," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 88(3), pages 529-567, September.
    3. Albrecht Fritzsche & Alexander Bohnert, 2022. "Implications of bundled offerings for business development and competitive strategy in digital insurance," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 47(4), pages 817-834, October.

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