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Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management

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  • Claudia Melati
  • Raquel Janissek-Muniz
  • Carla Maria Marques Curado

Abstract

Context: in recent years, studies have sought to analyze how intelligence and knowledge management processes are understood and applied in the context of public management, environments in which processes appear as a point to be explored to enhance decision-making quality. Objective: to analyze how public managers apply intelligence and knowledge management aiming at a higher decision quality. Method: based on a defined and validated research protocol, interviews were conducted with seventeen public managers in southern Brazil. For the analysis, the qualitative comparative analysis technique using fuzzy sets was applied. Results: the results suggest the importance of effective data, information, and knowledge management for the decision-making quality of public managers, demonstrating that the absence of decision-making quality is directly related to the absence or little use of knowledge management and intelligence elements in the public management. Conclusion: in addition to analyzing conditions and proposing ways to lead to greater quality in decision making by public managers, it was possible to contribute to the theme of knowledge management and intelligence in public management, as well as to benefit the government with paths to be consolidated and better explored.

Suggested Citation

  • Claudia Melati & Raquel Janissek-Muniz & Carla Maria Marques Curado, 2021. "Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 25(2), pages 190044-1900.
    • Handle: RePEc:abg:anprac:v:25:y:2021:i:2:1430
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    References listed on IDEAS

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    1. Ekta Arora & Shinde Rupali Raosaheb, 2011. "Knowledge Management in Public Sector," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(1), pages 238-244, January.
    2. Ragin, Charles C., 2000. "Fuzzy-Set Social Science," University of Chicago Press Economics Books, University of Chicago Press, edition 1, number 9780226702773, October.
    3. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    4. Pedro Cavalcante, 2018. "Innovations in the Federal Government During the Post-new Public Management Era," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 22(6), pages 885-902.
    5. repec:ucp:bkecon:9780226702766 is not listed on IDEAS
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