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Content
June 2019, Volume 13, Issue 3
March 2019, Volume 13, Issue 2
- 108-109 Editorial
by Beckett, Simon
- 110-121 Towards unpredictability in airport security
by Ghelfi-Waechter, Signe Maria & Bearth, Angela & Fumagalli, Carla Sophie & Hofer, Franziska
- 122-132 Airport city development at mature airports: Structural, strategic and commercial aspects along the path of a massive change process
by Leeuw, Peter De
- 133-143 A research-based approach for improving the airport wayfinding experience
by Harding, Jim
- 144-155 Evidence and engagement at Bristol Airport: A case study in planning major long-term growth
by Herbert, Mark
- 156-166 Innovation in aviation: How to use data analytics to get insight into operations — a use-case
by Reindl, Oliver & Schmitz, Josef
- 167-173 Our ambition is high: Running the most climate-smart airport in the world
by Wennberg, Lena
- 174-185 Innovative ideas for improving airport community relations
by Sanchez, Diana
- 186-197 Developing successful landside real estate: An airport urbanism approach
by Hirsh, Max
- 198-198 JAM 2019.1 ACI News
by Unknown
December 2018, Volume 13, Issue 1
- 4-5 Editorial
by Unknown
- 6-16 Effective airport project delivery, leadership and culture
by Bolton, Bob & Heller, Jonathan
- 17-30 Bridging the strategy-execution gap: Strategic planning in times of change
by Hassert, Björn
- 31-38 Change management and post-acquisition considerations for smoothly implementing new management strategies
by Linkweiler, Holger
- 39-56 Understanding and predicting passenger behaviours through data analytics
by Papagiannopoulos, Nikolaos & Lopez, Juan Francisco Garcia
- 57-63 Meeting airport capacity demand using new technologies and innovations
by Aulman, Joeri
- 64-73 Improving apron air quality with aircraft ground energy systems at Zurich Airport
by Fleuti, Emanuel
- 74-85 Frankfurt Airport’s Terminal 3 expansion
by Hofmann, Holger
- 86-99 A differentiated model for inbound baggage handling systems at airports
by Koottappilakkal, Ahamed Ashik & Lyon, David
- 100-101 ACI Update
by Unknown
September 2018, Volume 12, Issue 4
- 328-329 Editorial
by Unknown
- 330-338 Managing the complexity of risks and regulatory compliance: Looking at safety from both ways
by Witter, Ian
- 339-349 How to anticipate, plan for and manage risks threatening airports
by Charbonneau, Patrick & Linkweiler, Holger
- 350-358 Green initiatives for sustainable airport services
by Cosgrove, Claire
- 359-369 Airport noise and performance-based navigation: A force for good or evil?
by Eagan, Mary Ellen & Gundry, Rhea
- 370-378 Transforming Pittsburgh International Airport: Building an employee culture of innovation to fuel a dramatic turnaround in a post-hub era
by Hoback, Paul
- 379-390 Connecting globally and engaging locally: Devising and implementing a programme of financial support for community-led initiatives at Dublin Airport
by Ryan, Miriam & Flynn, Angela
- 391-398 Moving toward sustainable aviation fuel at Seattle-Tacoma International Airport
by Leavitt, Elizabeth & Meyn, Stephanie & Purcell, Arlyn & Stanton, Leslie
- 399-411 Catchment areas of small airports: A hybrid analysis of the Alps-Adriatic region
by Button, Kenneth & Kramberger, Tomaž & Šinko, Simona
- 412-420 UK airport operators’ liability for corporate manslaughter as a result of terrorism: Will security management systems provide protection for the sector?
by Wood, Steve
June 2018, Volume 12, Issue 3
- 228-229 Editorial
by Unknown
- 230-235 Reimagining airport security: Organisational culture trumps cultivating a ‘security culture’
by Eng, Howard & Sullivan, Jennifer
- 236-247 Extending the airport boundary: Connecting physical security and cybersecurity
by Willemsen, Bert & Cadee, Menno
- 248-256 Making SESAR a performing operational reality
by Warinsko, Nicolas
- 257-271 Safety assurance: Making safety data work for you
by Ayers, Scott M. & Crawley, Derrick
- 272-282 Munich airport’s passenger experience management framework: Key success factors
by Hinterholzer, Thomas & Garcia-Alonso, Arturo
- 283-290 ‘Serve well’: San Francisco International Airport’s staff engagement approach to providing meaningful, empathy-based service
by Birch, Christopher
- 291-302 Rescue and firefighting services: How can you plan for a better service and run an emergency exercise that really tests contingencies?
by Adu, Charles Hanson & Ahlijah, Benjamin Kofi & Otoo, Samuel & Gakpey, Victor Sosu & Mensah Omane, Michael & Otu, Isaac
- 303-313 Airport automation in Australasia: A possible way forward
by Lyon, David
- 314-321 The relationship between the service quality of airports and that of their dominant airlines
by Zhu, Alex Yue Feng
- 322-324 ACI World releases the 2018 Airport Economics Report and the Key Performance Indicators illustrating strength of the global industry
by Unknown
March 2018, Volume 12, Issue 2
- 116-117 Editorial
by Unknown
- 118-131 Airport security threats and strategic options for mitigation
by Menzel, David & Hesterman, Jennifer
- 132-143 Communicating airport concession operating costs
by Pitters, Firelli & Buckner, Kenneth
- 144-156 Airport security: Trying to prevent the worst from occurring while protecting from its deadly consequences
by Martin, Franck
- 157-168 Beyond the lease: True partnerships between airports and concessionaires
by Regnier, Pady
- 169-185 Planning and delivering Brisbane Airport’s new runway
by Tangri, Krishan
- 186-197 Improving terminal waste diversion: Education, engagement and corporate culture at Vancouver International Airport
by Town, Marion & Folk-Blagbrough, Shaye
- 198-206 Minneapolis–St. Paul International Airport: Instilling a culture of accessibility for people with disabilities that goes above and beyond requirements
by Burke, Phil & Welbes, John
- 207-218 Measuring taxi-out time improvements: A Six-Sigma approach in the case of Charlotte Douglas International Airport
by Diana, Tony
- 219-220 ACI Update: ACI World presents airports’ views at ICAO symposiums on safety, air navigation and infrastructure development
by Unknown
January 2018, Volume 12, Issue 1
- 4-4 Editorial
by Unknown
- 5-12 Unpredictability in aviation security: How to improve the effectiveness of current security concepts by adding the element of surprise
by Haldimann, Urs
- 13-20 Why are regional airports now a two-speed market and how can regional airports make the most of opportunities open to them?
by Guitard, Jean-François
- 21-35 Designing terminals that offer the flexibility to adapt quickly and cost-effectively to evolving processes
by Horsfield, Jacqueline & Stewart, David & Chalk, Chris & Scott, Darija K.
- 36-44 Making sense of multiple measurements of passenger satisfaction
by Dussart, Aymeric
- 45-52 Geneva Airport in 2017: In search of a new balance to maintain a licence to operate
by Schneider, André
- 53-69 When fast track means fast smart: The challenge of designing and building an airport and its facilities in 15 months
by Ribó, Patricia & Polat, Ismail H
- 70-77 Customer service in aviation security screening
by Parry, Neil & Sutorius, Tara
- 78-89 What Avinor has learned during implementation of AOS at 45 airports
by Hølvold, Flemming & Eidjord, Wenche
- 90-108 Flexibility in airport terminals: Identification of design factors
by Shuchi, Sarah & Drogemuller, Robin & Buys, Laurie
- 109-111 ACI Update: ACI releases the World Airport Traffic Forecasts 2017–2040
by Unknown
October 2017, Volume 11, Issue 4
- 340-341 Editorial
by Unknown
- 342-354 Airport attacks: The critical role airports can play in combatting terrorism
by Duchesneau, Jacques & Langlois, Maxime
- 355-368 Passenger terminal development in the digital age
by Robinson, Jim
- 369-385 Airport building development: Towards a framework for managing building-induced wind shear and turbulence risks
by Robinson, David Conal & Collins, Dave & Brett, James & Klewicki, Joseph & Murray, Patrick
- 386-398 How can regional airports make the most of opportunities open to them? Lessons learned from Bologna Airport’s experience
by Ventola, Nazareno & Franco, Nazzarena
- 399-407 Security lapses in airport management: The Fort Lauderdale case
by Abeyratne, Ruwantissa
- 408-419 Use of wildlife camera traps to aid in wildlife management planning at airports
by Scheideman, Matthew & Rea, Roy & Hesse, Gayle & Soong, Laura & Green, Cuyler & Sample, Caleb & Booth, Annie
- 420-435 The economic and environmental benefits of runway capacity optimisation: The case of Gran Canaria Airport
by Aparicio, Francisco Lorenzo & Martín-Cejas, Roberto Rendeiro
- 436-437 ACI releases Airport Service Quality tools and announces the 2017 Director General’s Airports Service Quality Roll of Excellence inductees
by Unknown
July 2017, Volume 11, Issue 3
- 220-221 Editorial
by Unknown
- 222-237 Interpreting airport water monitoring results
by Seal, Devon & Arendt, Tim & Leisenring, Marc
- 238-242 How can airports and airlines better integrate their retail business in the future?
by Konttinen, Jarkko
- 243-257 Aligning the airport community to improve LAX guest satisfaction: Every journey begins with a very important first step
by Yamamoto, Barbara & Paternoster, Joanne
- 258-270 Can we improve decision making about departure runway assignment? An application of the quadratic assignment and quadratic bottleneck assignment problem
by Diana, Tony
- 271-293 Security screening process of passengers in Brazilian airports: Bivariate analysis of human errors and factors
by Arcúrio, Michelle Salgado Ferreira & Nakamura, Eliane Shizuka & Pereira, Rafael Rodrigues Dias & Armborst, Talita & Fortes, José Augusto Abreu Sá
- 294-308 Capturing aircraft noise complaints: A survey of current practices at UK airports
by Budd, Lucy & Ison, Stephen
- 309-326 Airport drop-off and pick up charges in the United Kingdom: Will they come to the United States?
by Nix, Emma J. & Mundy, Ray A.
- 327-331 ACI Update: Preliminary 2016 world airport traffic rankings
by Unknown
March 2017, Volume 11, Issue 2
- 112-113 Editorial
by Unknown
- 114-128 Climate-proofing the airport of the future
by Burbidge, Rachel
- 129-135 Reserved airport parking: A creative parking product to enhance revenue and improve service
by Petro, Adam
- 136-146 An airport public–private partnership in the Canadian Arctic
by Kloepfer, Catherine
- 147-153 A new model for airport ground transportation: Transportation network companies at San Francisco International Airport
by Davol, Angus
- 154-167 Strategically depositing into your ‘Goodwill Bank’: An important and necessary asset for airports
by Kinsey, Tina
- 168-179 Aviation Community Recommended Information Services: One community, one data exchange standard
by Veen, Albert Van & Felkel, Rolf
- 180-201 Performance and prospects of smaller UK regional airports
by Halpern, Nigel & Graham, Anne
- 202-213 Risky business: Using enterprise risk management at an airport
by Messer, Ron
- 214-215 ACI Update
by Unknown
January 2017, Volume 11, Issue 1
- 4-5 Editorial
by Unknown
- 6-13 Curbside accessibility and capacity: A focus on customer experience
by Hobbs, Don & Gonzalez, Alan
- 14-26 Funding air cargo facilities: Getting the best value for money
by Muscatello, Daniel B. & Arthur, Don
- 27-37 Ready, set, implement: A road map for SMS success
by Smart, Elizabeth
- 38-47 Quality improvement at Vienna International Airport
by Jäger, Julian
- 48-57 Case study: An airport ground transportation management programme and contractor
by Willman, Karolynn
- 58-74 Impact of mobile marketing on passengers’ satisfaction and experience at airports
by Florido-Benítez, Lázaro & Del Alcázar, Benjamín & Gonzalez, Eva M.
- 75-89 A conceptual design framework to incorporate flexibility in airport terminals
by Shuchi, Sarah & Drogemuller, Robin & Buys, Laurie
- 90-103 Air travel demand forecasting in the presence of Public Service Obligation (PSO)
by Devoto, Roberto & Meloni, Italo & Rassu, Nicoletta & Teulada, Benedetta Sanjust Di
- 104-105 ACI Update
by Unknown
October 2016, Volume 10, Issue 4
- 324-325 Editorial
by Unknown
- 326-333 Big Data: Does it add to the bottom line?
by Howell, Christopher
- 334-342 Positioning airports for safety management system success
by Thompson, Stephen
- 343-358 An analysis of future trends in non-aeronautical revenue: A case study from Adelaide Airport
by Moulds, James & Lohmann, Gui
- 359-380 Improving the operational performance efficiency index of an airport by managing and reducing controllable delays: A case study of Delhi International Airport Limited, India
by Narendra, Sumangal
- 381-401 Managing safety and wildlife at Jackson Hole Airport
by Harmon, Lisa & Hirchert, Daniel
- 402-415 Case studies from New Zealand about the shifting nature of airport–airline relationships
by Lyon, David
- 416-435 Challenges of airport economics for financial management
by Vogel, Hans-Arthur
- 436-440 ACI Update
by Unknown
June 2016, Volume 10, Issue 3
- 216-217 Editorial
by Unknown
- 218-228 Darwin Airport’s terminal expansion project
by Ganley, Tom
- 229-244 Risk management: Where are the greatest risks in the airport development lifecycle and what factors should be front of mind?
by Mota, Marcelo
- 245-252 The profession of being social: Developing an effective and purposeful social media strategy for an airport
by Malinowski, Heather
- 253-265 Going it alone: Establishing rates and charges by ordinance. A brief guide
by Bannard, David Y.
- 266-272 Infrastructure development/investment (why airports invest)
by Leucci, Giulio
- 273-282 Emerging trends in airport–airline use and lease agreements in the USA
by Messina, Joseph F. & Smith, Eric T.
- 283-290 The evolution of the passenger experience on the airport concourse
by Goodpasture, Andrea & Hubbell, Steve
- 291-318 Development of a computer program for aerodrome movement area facilities planning and design standards
by Mousa, Badr El-Din Atef & Wahba, Ahmed Mohamady Abdallah & Morsi, Ahmed Gamal & Soliman, Mohamed Mohamed Selmi
- 319-320 ACI Update
by Unknown
February 2016, Volume 10, Issue 2
- 116-117 In response to Geoff Eban’s ‘Major construction projects at airports: Client leadership of health and safety’ paper
by Baron, Robert
- 118-130 Munich Airport Terminal 2 Satellite: Airport expansion under ongoing operations
by Ahrens, Philipp & Stein, Matthias
- 131-137 Major construction projects at airports: Client leadership of health and safety
by Eban, Geoff
- 138-144 Sustainable communities: The Atlanta Airport EcoDistrict
by Marshall, Charles F.
- 145-157 A study on the effect of airport choice attributes on airport users’ satisfaction and behavioural intentions: The case of Gimpo International Airport
by Kim, Mun-Hwan & Park, Jin-Woo & Choi, Yu-Jin
- 158-167 Neighbourhood patterns of household spending on airline tickets in Metro Vancouver
by Brown, Mike
- 168-179 US airports’ perspective on airlines’ fleet mix and its impact on capacity
by Nussbaumer, Hélène & Revels, Mark
- 180-199 Access control, identity management and the insider threat
by Branker, Jonathan & Eveleigh, Tim & Holzer, Thomas H. & Sarkani, Shahryar
- 200-208 Air travel banks: A public-private partnership approach to air services development at smaller airports
by Klophaus, Richard
- 209-211 ACI Update
by Unknown
December 2015, Volume 10, Issue 1
- 4-4 Editorial
by Unknown
- 5-13 Accelerating environmental footprint reductions at Hong Kong International Airport through multi-stakeholder engagement
by Kilburn, Mike & Lee, Chris
- 14-23 Airport ownership trends in Europe
by Condie, Stuart
- 24-33 Improving airport perimeter security at Prague Airport
by Jonáš, Stanislav
- 34-48 Can we measure the impact of new navigation procedure implementation? A simultaneous equations model approach
by Diana, Tony & Moskowitz, Stephen
- 49-63 Enhancing the passenger experience through an integrated approach to self-service opportunities
by Barich, Frank & Ruiz, Leslie & Miller, Jim
- 64-72 The implications of air travel taxes
by Zuidberg, Joost
- 73-83 The airport fitness programme: A new approach and technique to ensure your airport’s sustainable growth
by Aulman, Joeri
- 84-106 An investigation of the possible effects of some innovative solutions for increasing the runway system capacity of Dubai International Airport (DXB)
by Janić, Milan
- 107-107 `Air Transportation: A Management Perspective` by John G. Wensveen
by Diana, Tony
- 108-110 ACI Update
by Unknown
October 2015, Volume 9, Issue 4
- 308-309 Editorial
by Unknown
- 310-316 The hijacking of Flight ET 702: The challenges of managing a major security threat, media attention and continuing daily airport operations
by Romig, Thomas
- 317-326 Delivering a first class travel experience for passengers
by Harrison, Vincent
- 327-337 A methodology for measuring safety performance
by Neves, Lázaro Luiz
- 338-346 Aux armes, citoyens! A revolution in airport economic regulation: A regulator’s perspective
by Cheong, Ken
- 347-361 Connections: Challenge of the future
by Burger, Rian
- 362-372 Zero emission airport development: Economically and environmentally viable
by Hvoslef, Stig & Salvesen, Lars Birger
- 373-383 Selecting and understanding aviation security systems: Cutting through the marketing hype
by Fulghum, Hunter S.
- 384-389 Catalytic effects of aviation and their importance for airport development
by Littorin, Henrik
- 390-397 What creates access and inclusion at airports?
by Lipp, Eric
- 398-402 ACI Update
by Unknown
June 2015, Volume 9, Issue 3
- 204-205 Editorial
by Unknown
- 206-209 Improving customer satisfaction at Aéroports de Paris
by Mary, Dominique
- 210-222 Airport privatisation in Japan: Unleashing air transport liberalisation?
by Miyoshi, Chikage
- 223-231 Planning small and mediumsized airports for flexibility and future growth
by Chant, Dennis
- 232-238 Cyber security in airports
by Smith, Wayne
- 239-247 Aerodrome certification for small and emerging airports: Is it an issue?
by Adams, Peter
- 248-263 Ownership structures and the implications for developing airport solar projects in the USA
by Barrett, Stephen
- 264-269 Climate change is here to stay: Reviewing the impact of climate change on airport infrastructure
by Mosvold Larsen, Olav
- 270-276 EUROCONTROL and airports
by Brenner, Frank
- 277-283 SESAR: Future-proofing Europe’s Airports
by Guillermet, Florian & Garbini, Massimo
- 284-295 Greek airports in transition: From public ownership to PPP concessions
by Arvanitis, Pavlos & Papatheodorou, Andreas
- 296-300 ACI Update
by Unknown
April 2015, Volume 9, Issue 2
- 101-102 Editorial
by Moody, Daryn
- 103-108 Measuring the customer’s journey through London City Airport
by Burrows, Patrick
- 109-117 Using social media to improve customer engagement and promote products and services
by Vanauken, Kristie
- 118-132 Airport business resilience: Plan for uncertainty and prepare for change
by Carlisle, Andy
- 133-143 Political risks: How to effectively mitigate political risks, deal structure, financing and political risk insurance
by Stiller, Dietrich F. R.
- 144-153 Best practice on automated passenger flow measurement solutions
by Mayer, Catherine & Felkel, Rolf & Peterson, Kevin
- 154-161 Experience in structuring public-private partnerships for airports
by Özdemir, Ebru
- 162-174 Preparing airports for weapons of mass effect
by Rankin Ii, William B.
- 175-184 A study of the effect of protocol services on the image formation of Incheon International Airport
by Park, Jin-Woo & Lim, Kwan-Young
- 185-196 PCI and non-PCI-based pavement evaluation
by Rahman, Md. Mostaqur & Tarefder, Rafiqul A.
- 197-198 ACI Update
by Unknown
January 2015, Volume 9, Issue 1
- 4-5 Editorial
by Unknown
- 6-14 Domestic air service development in the stagnant US market
by Reich, Thomas
- 15-21 Safety at regional airports in Europe: Regulatory aspects
by Kessler, Gernot
- 22-29 Airport IT: Enabler of the long-term vision or insurmountable obstacle?
by Phy, Justin L.
- 30-35 Enhancing the travel experience and delivering great customer service at Gerald R. Ford International Airport
by Hernandez, Tara M.
- 36-43 Improving the safety, capacity and efficiency of airport traffic management with AeroMACS
by Byrne, Declan & Roy, Aloke
- 44-50 Using enterprise geospatial data for airport surveying and aeronautical information management programmes in the FAA
by Mcnerney, Mike
- 51-59 TSA construction project: Eugene Airport case study
by Stockton, Kevin
- 60-75 LED lighting at Port Columbus Airport
by Kouril, Geoff & May, Jeff
- 76-91 Estimation of fair rate of return on equity for Delhi International Airport
by Chaudhuri, Sumana & Vasigh, Bijan & Chaudhuri, Ranjan
- 92-94 ACI update
by Unknown
October 2014, Volume 8, Issue 4
- 300-304 Global airport privatisation: Trends, recent developments and challenges ahead
by Rikhy, Amit & Roberts, Jorge & Cheung, Stephen
- 305-307 Local heroes on the move: How a growing number of local brands are gaining presence at airports
by Assies, Hildegard
- 308-311 The end of retail, the future of retail
by Sevcik, Thomas
- 312-317 The future of airports: Capitalising on mobile devices to enhance the traveller experience and to maximise retail opportunities
by Griffiths, Stéphanie
- 318-326 Energy technologies’ compatibility with airports and airspace: Guidance for aviation and energy planners
by Barrett, Stephen & Devita, Philip & Ho, Clifford & Miller, Bryan
- 327-333 What are the key considerations for an airport in implementing a direct channel for car park and ancillary pre-booking, and what are the potential resulting incremental revenue benefi ts?
by Keefe, Jon
- 334-342 Changes in regional airport landscapes will affect all parties involved and steps should be taken to cope with the new reality
by Kukemelk, Sven
- 343-350 The dynamic planning approach and the death of the traditional master plan
by Nixon, Chad
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