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The relationship between the service quality of airports and that of their dominant airlines

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  • Zhu, Alex Yue Feng

Abstract

This study empirically examines the correlation between the quality of service of airports and that of the dominant airlines at those airports, using the service quality scores of 126 pairs of airports and their dominant airlines from 2013 to 2017. The cause–effect relationship between the service quality of the airports and the airlines was assessed by analysing longitudinal scores of four high-quality airports and their dominant airlines from 2008 to 2017. Results showed that, globally, the service quality of airports and their dominant airlines were highly positively correlated; however, a unidirectional cause–effect relation between airports and their dominant airlines was not identified. These results offer important implications for policy makers.

Suggested Citation

  • Zhu, Alex Yue Feng, 2018. "The relationship between the service quality of airports and that of their dominant airlines," Journal of Airport Management, Henry Stewart Publications, vol. 12(3), pages 314-321, June.
    • Handle: RePEc:aza:jam000:y:2018:v:12:i:3:p:314-321
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    More about this item

    Keywords

    airport; dominant airline; service quality; correlation; cause–effect relation;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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