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Exploring the digitalization impact on consumer decision-making in retail banking

Citations

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Cited by:

  1. Santiago Carbó Valverde & Pedro J. Cuadros Solas & Francisco Rodríguez Fernández, 2020. "Taxonomy of the Spanish FinTech ecosystem and the drivers of FinTechs’ performance," Revista de Estabilidad Financiera, Banco de España, issue Primavera.
  2. Florian Wiesböck & Thomas Hess, 2020. "Digital innovations," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(1), pages 75-86, March.
  3. António Porfírio, José & Augusto Felício, José & Carrilho, Tiago, 2024. "Factors affecting digital transformation in banking," Journal of Business Research, Elsevier, vol. 171(C).
  4. Santiago Carbó‐Valverde & Pedro J. Cuadros‐Solas & Francisco Rodríguez‐Fernández & José Juan Sánchez‐Béjar, 2024. "Digital innovation and de‐branching in the banking industry: Customer perception and satisfaction," Global Policy, London School of Economics and Political Science, vol. 15(S1), pages 8-20, March.
  5. Yi Sun & Shihui Li & Rui Wang, 2023. "Fintech: from budding to explosion - an overview of the current state of research," Review of Managerial Science, Springer, vol. 17(3), pages 715-755, April.
  6. Daniele Schilirò, 2021. "Fintech in Dubai: Development and Ecosystem," International Business Research, Canadian Center of Science and Education, vol. 14(11), pages 1-61, November.
  7. Ho Huy Tuu & Nguyen Huu Khoi & Svein Ottar Olsen, 2021. "How consumer innovativeness, technological expertise, and consideration set size can explain mobile commerce use: An extended understanding using a moderation–mediation model," Information Systems and e-Business Management, Springer, vol. 19(3), pages 1015-1038, September.
  8. Qingjun Zhang & Yiding Ou & Rong Chen, 2023. "Digitalization and stability in banking sector: a systemic risk perspective," Risk Management, Palgrave Macmillan, vol. 25(2), pages 1-29, June.
  9. Casper Ferm, Lars-Erik & Thaichon, Park, 2021. "Value co-creation and social media: Investigating antecedents and influencing factors in the U.S. retail banking industry," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  10. Laura Grassi & Nicolas Figini & Lorenzo Fedeli, 2022. "How does a data strategy enable customer value? The case of FinTechs and traditional banks under the open finance framework," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 8(1), pages 1-34, December.
  11. Maik Dehnert & Josephine Schumann, 2022. "Uncovering the digitalization impact on consumer decision-making for checking accounts in banking," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1503-1528, September.
  12. Maik Dehnert, 2020. "Sustaining the current or pursuing the new: incumbent digital transformation strategies in the financial service industry," Business Research, Springer;German Academic Association for Business Research, vol. 13(3), pages 1071-1113, November.
  13. Santiago Carbo-Valverde & Pedro Cuadros-Solas & Francisco Rodríguez-Fernández, 2020. "A machine learning approach to the digitalization of bank customers: Evidence from random and causal forests," PLOS ONE, Public Library of Science, vol. 15(10), pages 1-39, October.
  14. Aristides Papathomas & George Konteos, 2024. "Financial institutions digital transformation: the stages of the journey and business metrics to follow," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 590-606, June.
  15. Henri Teittinen & Markku Kaperi, 2022. "Exploring dishonest vulnerability in digital finance platforms ? an actor?network theory approach," International Journal of Business and Management, International Institute of Social and Economic Sciences, vol. 10(2), pages 67-79, November.
  16. Lähteenmäki, Ilkka & Nätti, Satu & Saraniemi, Saila, 2022. "Digitalization-enabled evolution of customer value creation: An executive view in financial services," Journal of Business Research, Elsevier, vol. 146(C), pages 504-517.
  17. Santiago Carbó Valverde & Pedro J. Cuadros Solas & Francisco Rodríguez Fernández, 2020. "Taxonomy of the Spanish FinTech ecosystem and the drivers of FinTechs’ performance," Revista de Estabilidad Financiera, Banco de España, issue Spring.
  18. Muhammad Naeem & Wilson Ozuem & Kerry Howell & Silvia Ranfagni, 2022. "Understanding the process of meanings, materials, and competencies in adoption of mobile banking," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2445-2469, December.
  19. Alexander Gleiss & Marco Kohlhagen & Key Pousttchi, 2021. "An apple a day – how the platform economy impacts value creation in the healthcare market," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(4), pages 849-876, December.
  20. Santiago Carbó-Valverde & Pedro J. Cuadros-Solas & Francisco Rodríguez-Fernández, 2022. "Entrepreneurial, institutional and financial strategies for FinTech profitability," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 8(1), pages 1-36, December.
  21. Rainer Alt & Roman Beck & Martin T. Smits, 2018. "FinTech and the transformation of the financial industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(3), pages 235-243, August.
  22. Santiago Carbó Valverde & Pedro J. Cuadros Solas & Francisco Rodríguez Fernández, 2020. "Taxonomy of the Spanish FinTech ecosystem and the drivers of FinTechs’ performance," Financial Stability Review, Banco de España, issue Spring.
  23. Cuadros-Solas, Pedro J. & Cubillas, Elena & Salvador, Carlos & Suárez, Nuria, 2024. "Digital disruptors at the gate. Does FinTech lending affect bank market power and stability?," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 92(C).
  24. Pak-Lok Poon & Santoso Wibowo & Sau-Fun Tang, 2024. "A FinTech Clustering Framework: Technology, Model, and Stakeholder Perspectives," Papers 2412.05285, arXiv.org.
  25. Balci, Gökcay, 2021. "Digitalization in container shipping: Do perception and satisfaction regarding digital products in a non-technology industry affect overall customer loyalty?," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
  26. Dmytro Kovalenko & Olga Afanasieva & Nani Zabuta & Tetiana Boiko & Rosen Rosenov Baltov, 2021. "Model of Assessing the Overdue Debts in a Commercial Bank Using Neuro-Fuzzy Technologies," JRFM, MDPI, vol. 14(5), pages 1-20, May.
  27. Key Pousttchi & Alexander Gleiss, 2019. "Surrounded by middlemen - how multi-sided platforms change the insurance industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 609-629, December.
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