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Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory

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  1. Rennert, Lindiwe, 2022. "A meta-analysis of the impact of rail stations on property values: Applying a transit planning lens," Transportation Research Part A: Policy and Practice, Elsevier, vol. 163(C), pages 165-180.
  2. Shaila Jamal & K. Bruce Newbold & Darren M. Scott, 2023. "Developing a typology of daily travelers based on transportation attitudes: Application of latent class analysis using a survey of millennials and older adults in Hamilton, Ontario," Growth and Change, Wiley Blackwell, vol. 54(4), pages 870-884, December.
  3. de Oña, Juan, 2021. "Understanding the mediator role of satisfaction in public transport: A cross-country analysis," Transport Policy, Elsevier, vol. 100(C), pages 129-149.
  4. Sonja E. Forward, 2019. "Views on Public Transport and How Personal Experiences Can Contribute to a More Positive Attitude and Behavioural Change," Social Sciences, MDPI, vol. 8(2), pages 1-23, February.
  5. Hongjun Cui & Mingzhi Li & Minqing Zhu & Xinwei Ma, 2023. "Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
  6. Juan Oña & Rocío Oña, 2023. "Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions," Transportation, Springer, vol. 50(3), pages 1073-1101, June.
  7. Nattiya Wonglakorn & Vatanavongs Ratanavaraha & Ampol Karoonsoontawong & Sajjakaj Jomnonkwao, 2021. "Exploring Passenger Loyalty and Related Factors for Urban Railways in Thailand," Sustainability, MDPI, vol. 13(10), pages 1-15, May.
  8. Giang-Do Nguyen & Thu-Hien Thi Dao, 2024. "Factors influencing continuance intention to use mobile banking: an extended expectation-confirmation model with moderating role of trust," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
  9. Fu, Xue-mei & Zhang, Jiang-hua & Chan, Felix T.S., 2018. "Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 476-490.
  10. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
  11. Bircan Arslannur & Ahmet Tortum, 2023. "Public Transport Modeling for Commuting in Cities with Different Development Levels Using Extended Theory of Planned Behavior," Sustainability, MDPI, vol. 15(15), pages 1-24, August.
  12. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  13. Peeraya Thongkruer & Sawat Wanarat, 2023. "The Relationship between Air Travel Service Quality and Factors of Theory of Planned Behavior: Evidence from Low-Cost Airlines in Thailand," Sustainability, MDPI, vol. 15(11), pages 1-26, May.
  14. Niu, Zhipeng & Hu, Xiaowei & Qi, Shouming & Yang, Haihua & Wang, Siqing & An, Shi, 2021. "Determinants to parking mode alternatives: A model integrating technology acceptance model and satisfaction–loyalty model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 216-234.
  15. Maria Iannario & Anna Clara Monti, 2022. "Modelling consumer perceptions of service quality for urban public transport systems using statistical models for ordinal data," METRON, Springer;Sapienza Università di Roma, vol. 80(1), pages 61-76, April.
  16. Wei Luo & Silong Wei & Yi Wang & Pengpeng Jiao, 2023. "People’s Intentions to Use Shared Autonomous Vehicles: An Extended Theory of Planned Behavior Model," Sustainability, MDPI, vol. 15(16), pages 1-17, August.
  17. S. R. Milyakin & N. D. Skubachevskaya, 2024. "Prospects of Car Sharing in Moscow: Analysis and Forecast through Social Practice Theory," Studies on Russian Economic Development, Springer, vol. 35(4), pages 589-597, August.
  18. Sun, Shichao & Zhou, Linlin & Wang, Pingye & Zhang, Hui, 2024. "Unraveling the inconsistency in captive riders’ behaviors and attitudes within public transportation service usage: An integrated modeling approach," Research in Transportation Economics, Elsevier, vol. 105(C).
  19. Sam, Enoch F. & Brijs, Kris & Daniels, Stijn & Brijs, Tom & Wets, Geert, 2020. "Testing the convergent- and predictive validity of a multi-dimensional belief-based scale for attitude towards personal safety on public bus/minibus for long-distance trips in Ghana: A SEM analysis," Transport Policy, Elsevier, vol. 85(C), pages 67-79.
  20. Xuemei Fu, 2021. "A novel perspective to enhance the role of TPB in predicting green travel: the moderation of affective-cognitive congruence of attitudes," Transportation, Springer, vol. 48(6), pages 3013-3035, December.
  21. Juan de Oña, 2022. "Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users," Transportation, Springer, vol. 49(1), pages 237-269, February.
  22. I Gede Mahatma Yuda Bakti & Sik Sumaedi & Tri Rakhmawati & Sih Damayanti & Medi Yarmen, 2020. "The Model of Domestic Product Quality Syndrome," SAGE Open, , vol. 10(4), pages 21582440209, December.
  23. de Oña, Juan, 2020. "The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 296-318.
  24. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  25. Chakrabarti, Sandip, 2022. "Passively wait for gridlock, or proactively invest in service? Strategies to promote car-to-transit switches among aspirational urbanites in rapidly developing contexts," Transport Policy, Elsevier, vol. 115(C), pages 251-261.
  26. Cui, Shuang & Tian, Lijun & Xu, Yan & Wang, Yacan, 2024. "Measuring acceptance of tradable credit scheme and its effect on behavioral intention through theory of planned behavior," Transport Policy, Elsevier, vol. 150(C), pages 174-188.
  27. Do Giang Nguyen & Minh-Tri Ha, 2022. "What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam," SAGE Open, , vol. 12(1), pages 21582440211, January.
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