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Revenue Management for a Primary-Care Clinic in the Presence of Patient Choice

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Cited by:

  1. Iannoni, Ana Paula & Chiyoshi, Fernando & Morabito, Reinaldo, 2015. "A spatially distributed queuing model considering dispatching policies with server reservation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 75(C), pages 49-66.
  2. Eduardo Pérez, 2022. "An Appointment Planning Algorithm for Reducing Patient Check-In Waiting Times in Multispecialty Outpatient Clinics," SN Operations Research Forum, Springer, vol. 3(3), pages 1-22, September.
  3. Van-Anh Truong, 2015. "Optimal Advance Scheduling," Management Science, INFORMS, vol. 61(7), pages 1584-1597, July.
  4. Tugba Cayirli & Pinar Dursun & Evrim D. Gunes, 2019. "An integrated analysis of capacity allocation and patient scheduling in presence of seasonal walk-ins," Flexible Services and Manufacturing Journal, Springer, vol. 31(2), pages 524-561, June.
  5. Ying Yang & Shoucheng Luo & Jing Fan & Xinye Zhou & Chunyu Fu & Guochun Tang, 2019. "Study on specialist outpatient matching appointment and the balance matching model," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 20-39, January.
  6. Clifford Stein & Van-Anh Truong & Xinshang Wang, 2020. "Advance Service Reservations with Heterogeneous Customers," Management Science, INFORMS, vol. 66(7), pages 2929-2950, July.
  7. Asli Ozen & Hari Balasubramanian, 2013. "The impact of case mix on timely access to appointments in a primary care group practice," Health Care Management Science, Springer, vol. 16(2), pages 101-118, June.
  8. Yun Zhou & Mahmut Parlar & Vedat Verter & Shannon Fraser, 2021. "Surgical Scheduling with Constrained Patient Waiting Times," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 3253-3271, September.
  9. Chevalier, Philippe & Lamas, Alejandro & Lu, Liang & Mlinar, Tanja, 2015. "Revenue management for operations with urgent orders," European Journal of Operational Research, Elsevier, vol. 240(2), pages 476-487.
  10. Jonathan Patrick & Martin L. Puterman & Maurice Queyranne, 2008. "Dynamic Multipriority Patient Scheduling for a Diagnostic Resource," Operations Research, INFORMS, vol. 56(6), pages 1507-1525, December.
  11. Zlatana Nenova & Jennifer Shang, 2022. "Personalized Chronic Disease Follow‐Up Appointments: Risk‐Stratified Care Through Big Data," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 583-606, February.
  12. Sharan Srinivas & A. Ravi Ravindran, 2020. "Designing schedule configuration of a hybrid appointment system for a two-stage outpatient clinic with multiple servers," Health Care Management Science, Springer, vol. 23(3), pages 360-386, September.
  13. Gang Du & Xinyue Li & Hui Hu & Xiaoling Ouyang, 2018. "Optimizing Daily Service Scheduling for Medical Diagnostic Equipment Considering Patient Satisfaction and Hospital Revenue," Sustainability, MDPI, vol. 10(9), pages 1-23, September.
  14. Jingui Xie & Weifen Zhuang & Marcus Ang & Mabel C. Chou & Li Luo & David D. Yao, 2021. "Analytics for Hospital Resource Planning—Two Case Studies," Production and Operations Management, Production and Operations Management Society, vol. 30(6), pages 1863-1885, June.
  15. Yongbo Xiao & Yan Zhu, 2016. "Value management of diagnostic equipment with cancelation, no‐show, and emergency patients," Naval Research Logistics (NRL), John Wiley & Sons, vol. 63(4), pages 287-304, June.
  16. Sina Faridimehr & Saravanan Venkatachalam & Ratna Babu Chinnam, 2021. "Managing access to primary care clinics using scheduling templates," Health Care Management Science, Springer, vol. 24(3), pages 482-498, September.
  17. Seokjun Youn & H. Neil Geismar & Michael Pinedo, 2022. "Planning and scheduling in healthcare for better care coordination: Current understanding, trending topics, and future opportunities," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4407-4423, December.
  18. Schütz, Hans-Jörg & Kolisch, Rainer, 2012. "Approximate dynamic programming for capacity allocation in the service industry," European Journal of Operational Research, Elsevier, vol. 218(1), pages 239-250.
  19. Lu, Yuwei & Xie, Xiaolan & Jiang, Zhibin, 2018. "Dynamic appointment scheduling with wait-dependent abandonment," European Journal of Operational Research, Elsevier, vol. 265(3), pages 975-984.
  20. Kılıç, Hakan & Güneş, Evrim Didem, 2024. "Patient adherence in healthcare operations: A narrative review," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).
  21. Sarang Deo & Seyed Iravani & Tingting Jiang & Karen Smilowitz & Stephen Samuelson, 2013. "Improving Health Outcomes Through Better Capacity Allocation in a Community-Based Chronic Care Model," Operations Research, INFORMS, vol. 61(6), pages 1277-1294, December.
  22. Jie Zhou & Peng Guo, 2022. "Capacity management of CT department with service time differences and emergency nonpreemptive priority," Flexible Services and Manufacturing Journal, Springer, vol. 34(4), pages 960-978, December.
  23. Matthias Deceuninck & Stijn Vuyst & Dieter Claeys & Dieter Fiems, 2021. "Appointment games with unobservable and observable schedules," Annals of Operations Research, Springer, vol. 307(1), pages 93-110, December.
  24. Jiang, Bowen & Tang, Jiafu & Yan, Chongjun, 2019. "A stochastic programming model for outpatient appointment scheduling considering unpunctuality," Omega, Elsevier, vol. 82(C), pages 70-82.
  25. Wen-Ya Wang & Diwakar Gupta, 2011. "Adaptive Appointment Systems with Patient Preferences," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 373-389, July.
  26. Chen, Jing & Wang, Jian & Bell, Peter C., 2014. "Lease expiration management for a single lease term in the apartment industry," European Journal of Operational Research, Elsevier, vol. 238(1), pages 233-244.
  27. Jianzhe Luo & Vidyadhar G. Kulkarni & Serhan Ziya, 2012. "Appointment Scheduling Under Patient No-Shows and Service Interruptions," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 670-684, October.
  28. Lauren E. Cipriano & Thomas A. Weber, 2018. "Population-level intervention and information collection in dynamic healthcare policy," Health Care Management Science, Springer, vol. 21(4), pages 604-631, December.
  29. Jie Zhou & Jun Li, 2017. "An M/E k /1 queues with emergency non-preemptive priority of a diagnostic resource," Operational Research, Springer, vol. 17(1), pages 1-16, April.
  30. Houyuan Jiang & Zhan Pang & Sergei Savin, 2012. "Performance-Based Contracts for Outpatient Medical Services," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 654-669, October.
  31. Isabel Kaluza & Guido Voigt & Knut Haase & Antonia Dietze, 2024. "Control of Online-Appointment Systems When the Booking Status Signals Quality of Service," Schmalenbach Journal of Business Research, Springer, vol. 76(3), pages 397-432, September.
  32. Yi Du & Hua Yu & Zhijun Li, 0. "Research of SVM ensembles in medical examination scheduling," Journal of Combinatorial Optimization, Springer, vol. 0, pages 1-11.
  33. Zhuang, Weifen & Li, Michael Z.F., 2012. "Monotone optimal control for a class of Markov decision processes," European Journal of Operational Research, Elsevier, vol. 217(2), pages 342-350.
  34. Jing Li & Ming Dong & Yijiong Ren & Kaiqi Yin, 2015. "How patient compliance impacts the recommendations for colorectal cancer screening," Journal of Combinatorial Optimization, Springer, vol. 30(4), pages 920-937, November.
  35. Hessam Bavafa & Anne Canamucio & Steven C. Marcus & Christian Terwiesch & Rachel M. Werner, 2022. "Capacity Rationing in Primary Care: Provider Availability Shocks and Channel Diversion," Management Science, INFORMS, vol. 68(4), pages 2842-2859, April.
  36. Jonathan Patrick, 2012. "A Markov decision model for determining optimal outpatient scheduling," Health Care Management Science, Springer, vol. 15(2), pages 91-102, June.
  37. Namakshenas, Mohammad & Mazdeh, Mohammad Mahdavi & Braaksma, Aleida & Heydari, Mehdi, 2023. "Appointment scheduling for medical diagnostic centers considering time-sensitive pharmaceuticals: A dynamic robust optimization approach," European Journal of Operational Research, Elsevier, vol. 305(3), pages 1018-1031.
  38. Esmaeil Keyvanshokooh & Pooyan Kazemian & Mohammad Fattahi & Mark P. Van Oyen, 2022. "Coordinated and Priority‐Based Surgical Care: An Integrated Distributionally Robust Stochastic Optimization Approach," Production and Operations Management, Production and Operations Management Society, vol. 31(4), pages 1510-1535, April.
  39. Hari Balasubramanian & Sebastian Biehl & Longjie Dai & Ana Muriel, 2014. "Dynamic allocation of same-day requests in multi-physician primary care practices in the presence of prescheduled appointments," Health Care Management Science, Springer, vol. 17(1), pages 31-48, March.
  40. Nan Liu & Stacey R. Finkelstein & Margaret E. Kruk & David Rosenthal, 2018. "When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling," Management Science, INFORMS, vol. 64(5), pages 1975-1996, May.
  41. Nan Liu & Serhan Ziya & Vidyadhar G. Kulkarni, 2010. "Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 347-364, September.
  42. Jiang, Yangzi & Abouee-Mehrizi, Hossein & Diao, Yuhe, 2020. "Data-driven analytics to support scheduling of multi-priority multi-class patients with wait time targets," European Journal of Operational Research, Elsevier, vol. 281(3), pages 597-611.
  43. Tunçalp, Feray & Güneş, Evrim D. & Örmeci, E. Lerzan, 2024. "Modeling strategic walk-in patients in appointment systems: Equilibrium behavior and capacity allocation," European Journal of Operational Research, Elsevier, vol. 313(2), pages 587-601.
  44. Jie Bai & Andreas Fügener & Jochen Gönsch & Jens O. Brunner & Manfred Blobner, 2021. "Managing admission and discharge processes in intensive care units," Health Care Management Science, Springer, vol. 24(4), pages 666-685, December.
  45. Paola Cappanera & Filippo Visintin & Carlo Banditori & Daniele Feo, 2019. "Evaluating the long-term effects of appointment scheduling policies in a magnetic resonance imaging setting," Flexible Services and Manufacturing Journal, Springer, vol. 31(1), pages 212-254, March.
  46. Miao Bai & Bjorn Berg & Esra Sisikoglu Sir & Mustafa Y. Sir, 2023. "Partially partitioned templating strategies for outpatient specialty practices," Production and Operations Management, Production and Operations Management Society, vol. 32(1), pages 301-318, January.
  47. Qu, Xiuli & Peng, Yidong & Shi, Jing & LaGanga, Linda, 2015. "An MDP model for walk-in patient admission management in primary care clinics," International Journal of Production Economics, Elsevier, vol. 168(C), pages 303-320.
  48. Esmaeil Keyvanshokooh & Cong Shi & Mark P. Van Oyen, 2021. "Online Advance Scheduling with Overtime: A Primal-Dual Approach," Manufacturing & Service Operations Management, INFORMS, vol. 23(1), pages 246-266, 1-2.
  49. Linda V. Green & Sergei Savin, 2008. "Reducing Delays for Medical Appointments: A Queueing Approach," Operations Research, INFORMS, vol. 56(6), pages 1526-1538, December.
  50. Yu Fu & Amarnath Banerjee, 2021. "A Stochastic Programming Model for Service Scheduling with Uncertain Demand: an Application in Open-Access Clinic Scheduling," SN Operations Research Forum, Springer, vol. 2(3), pages 1-32, September.
  51. Nan Liu & Peter M. van de Ven & Bo Zhang, 2019. "Managing Appointment Booking Under Customer Choices," Management Science, INFORMS, vol. 65(9), pages 4280-4298, September.
  52. Wang, Tingsong & Xing, Zheng & Hu, Hongtao & Qu, Xiaobo, 2019. "Overbooking and delivery-delay-allowed strategies for container slot allocation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 122(C), pages 433-447.
  53. Jin Kyung Kwak, 2023. "Analysis of the Waiting Time in Clinic Registration of Patients with Appointments and Random Walk-Ins," IJERPH, MDPI, vol. 20(3), pages 1-9, February.
  54. Dogru, Ali K. & Melouk, Sharif H., 2019. "Adaptive appointment scheduling for patient-centered medical homes," Omega, Elsevier, vol. 85(C), pages 166-181.
  55. Jing Li & Ming Dong & Wenhui Zhao, 2015. "Admissions optimisation and premature discharge decisions in intensive care units," International Journal of Production Research, Taylor & Francis Journals, vol. 53(24), pages 7329-7342, December.
  56. Jacob Feldman & Nan Liu & Huseyin Topaloglu & Serhan Ziya, 2014. "Appointment Scheduling Under Patient Preference and No-Show Behavior," Operations Research, INFORMS, vol. 62(4), pages 794-811, August.
  57. Hans-Jörg Schütz & Rainer Kolisch, 2013. "Capacity allocation for demand of different customer-product-combinations with cancellations, no-shows, and overbooking when there is a sequential delivery of service," Annals of Operations Research, Springer, vol. 206(1), pages 401-423, July.
  58. Qu, Xiuli & Shi, Jing, 2011. "Modeling the effect of patient choice on the performance of open access scheduling," International Journal of Production Economics, Elsevier, vol. 129(2), pages 314-327, February.
  59. Yi Du & Hua Yu & Zhijun Li, 2021. "Research of SVM ensembles in medical examination scheduling," Journal of Combinatorial Optimization, Springer, vol. 42(4), pages 1042-1052, November.
  60. Hessam Bavafa & Sergei Savin & Christian Terwiesch, 2021. "Customizing Primary Care Delivery Using E‐Visits," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4306-4327, November.
  61. Ahmadi-Javid, Amir & Jalali, Zahra & Klassen, Kenneth J, 2017. "Outpatient appointment systems in healthcare: A review of optimization studies," European Journal of Operational Research, Elsevier, vol. 258(1), pages 3-34.
  62. Mehmet A. Begen & Maurice Queyranne, 2011. "Appointment Scheduling with Discrete Random Durations," Mathematics of Operations Research, INFORMS, vol. 36(2), pages 240-257, May.
  63. Mintz, Yonatan & Aswani, Anil & Kaminsky, Philip & Flowers, Elena & Fukuoka, Yoshimi, 2023. "Behavioral analytics for myopic agents," European Journal of Operational Research, Elsevier, vol. 310(2), pages 793-811.
  64. Hessam Bavafa & Charles M. Leys & Lerzan Örmeci & Sergei Savin, 2019. "Managing Portfolio of Elective Surgical Procedures: A Multidimensional Inverse Newsvendor Problem," Operations Research, INFORMS, vol. 67(6), pages 1543-1563, November.
  65. Yu Zhang & Vidyadhar G. Kulkarni, 2017. "Two-day appointment scheduling with patient preferences and geometric arrivals," Queueing Systems: Theory and Applications, Springer, vol. 85(1), pages 173-209, February.
  66. Gökalp, E. & Gülpınar, N. & Doan, X.V., 2023. "Dynamic surgery management under uncertainty," European Journal of Operational Research, Elsevier, vol. 309(2), pages 832-844.
  67. Deepa Wani & Manoj Malhotra & Jonathan Clark, 2021. "Strategic Service Design Attributes, Customer Experience, and Co‐Created Service Choice: Evidence from Florida Hospitals," Production and Operations Management, Production and Operations Management Society, vol. 30(1), pages 210-234, January.
  68. Tsai, Pei-Fang Jennifer & Teng, Guei-Yu, 2014. "A stochastic appointment scheduling system on multiple resources with dynamic call-in sequence and patient no-shows for an outpatient clinic," European Journal of Operational Research, Elsevier, vol. 239(2), pages 427-436.
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