OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing

Citations

Cited by:

1. Gil Shapira & Hanoch Levy, 2022. "On fairness in polling systems," Annals of Operations Research, Springer, vol. 317(1), pages 253-285, October.
2. Chan, Elisa K. & Wan, Lisa C. & Yi, Xiao (Shannon), 2022. "Smart technology vs. embarrassed human: The inhibiting effect of anticipated technology embarrassment," Annals of Tourism Research, Elsevier, vol. 97(C).
3. Hideaki Takagi, 2016. "Waiting time in the M/M/ $$ m $$ m LCFS nonpreemptive priority queue with impatient customers," Annals of Operations Research, Springer, vol. 247(1), pages 257-289, December.
4. Dogerlioglu-Demir, Kivilcim & Ng, Andy H. & Koçaş, Cenk, 2023. "Fashionably late: Differentially costly signaling of sociometric status through a subtle act of being late," Journal of Business Research, Elsevier, vol. 155(PA).
5. Robert J. Batt & Christian Terwiesch, 2017. "Early Task Initiation and Other Load-Adaptive Mechanisms in the Emergency Department," Management Science, INFORMS, vol. 63(11), pages 3531-3551, November.
6. Tingliang Huang & Gad Allon & Achal Bassamboo, 2013. "Bounded Rationality in Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 15(2), pages 263-279, May.
7. Sandipan S. Sen & Aliosha Alexandrov & Subhash Jha & William C. McDowell & Emin Babakus, 2023. "Convenient = competitive? How Brick-And-Mortar Retailers can cope with Online Competition," Review of Managerial Science, Springer, vol. 17(5), pages 1615-1643, July.
8. Richard Charles Larson, 2002. "Public Sector Operations Research: A Personal Journey," Operations Research, INFORMS, vol. 50(1), pages 135-145, February.
9. Ryan W. Buell, 2017. "Last Place Aversion in Queues," Harvard Business School Working Papers 18-053, Harvard Business School, revised Oct 2019.
10. Simon C. Moore & Thomas E. Woolley & James White, 2022. "An Exploration of the Multiplicative Effect of “Other People” and Other Environmental Effects on Violence in the Night-Time Environment," IJERPH, MDPI, vol. 19(24), pages 1-14, December.
11. Kaan Kuzu & Long Gao & Susan H. Xu, 2019. "To Wait or Not to Wait: The Theory and Practice of Ticket Queues," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 853-874, October.
12. Kumar, Piyush & Dada, Maqbool, 2021. "Investigating the impact of service line formats on satisfaction with waiting," International Journal of Research in Marketing, Elsevier, vol. 38(4), pages 974-993.
13. Opher Baron & Oded Berman & Dmitry Krass & Jianfu Wang, 2017. "Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis," Manufacturing & Service Operations Management, INFORMS, vol. 19(1), pages 52-71, February.
14. Gad Allon & Awi Federgruen, 2007. "Competition in Service Industries," Operations Research, INFORMS, vol. 55(1), pages 37-55, February.
15. Robert J. Batt & Christian Terwiesch, 2015. "Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department," Management Science, INFORMS, vol. 61(1), pages 39-59, January.
16. Baumann, Hendrik & Neumann, Berenice Anne, 2018. "The number of overtakes in an M/M/2 queue," Operations Research Perspectives, Elsevier, vol. 5(C), pages 280-287.
17. Mirko Kremer & Laurens Debo, 2016. "Inferring Quality from Wait Time," Management Science, INFORMS, vol. 62(10), pages 3023-3038, October.
18. Rebecca L. C. Taylor, 2020. "A Mixed Bag: The Hidden Time Costs of Regulating Consumer Behavior," Journal of the Association of Environmental and Resource Economists, University of Chicago Press, vol. 7(2), pages 345-378.
    • Taylor, Rebecca, 2018. "A Mixed Bag: The Hidden Time Costs of Regulating Consumer Behavior," 2018 Annual Meeting, August 5-7, Washington, D.C. 274129, Agricultural and Applied Economics Association.
19. Opher Baron & Oded Berman & Dmitry Krass & Jianfu Wang, 2014. "Using Strategic Idleness to Improve Customer Service Experience in Service Networks," Operations Research, INFORMS, vol. 62(1), pages 123-140, February.
20. Stefanos A. Zenios & Glenn M. Chertow & Lawrence M. Wein, 2000. "Dynamic Allocation of Kidneys to Candidates on the Transplant Waiting List," Operations Research, INFORMS, vol. 48(4), pages 549-569, August.
21. Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & White, Christopher, 2012. "Priority queues: Where social justice and equity collide," Tourism Management, Elsevier, vol. 33(4), pages 875-884.
22. Élisabeth Tovar & Mathieu Bunel, 2023. "Fairness of the First-Come, First-Served rule on the rental housing market: answers from a hypothetical survey experiment," EconomiX Working Papers 2023-31, University of Paris Nanterre, EconomiX.
23. Söderlund, Magnus, 2011. "Other customers in the retail environment and their impact on the customer’s evaluations of the retailer," Journal of Retailing and Consumer Services, Elsevier, vol. 18(3), pages 174-182.
24. Ann Melissa Campbell & Dieter Vandenbussche & William Hermann, 2008. "Routing for Relief Efforts," Transportation Science, INFORMS, vol. 42(2), pages 127-145, May.
25. Niu, Baozhuang & Li, Qiyang & Mu, Zihao & Chen, Lei & Ji, Ping, 2021. "Platform logistics or self-logistics? Restaurants’ cooperation with online food-delivery platform considering profitability and sustainability," International Journal of Production Economics, Elsevier, vol. 234(C).
26. Kwangji Kim & Mi-Jung Kim & Jae-Kyoon Jun, 2020. "Small Queuing Restaurant Sustainable Revenue Management," Sustainability, MDPI, vol. 12(8), pages 1-14, April.
27. Xu Yong & Liu Jian & Ma Baomei & Zhang Shuai, 2018. "Service Mechanism and Pricing Based on Fairness Preference of Customers in Queuing System," Journal of Systems Science and Information, De Gruyter, vol. 6(6), pages 481-494, December.
28. Yina Lu & Andrés Musalem & Marcelo Olivares & Ariel Schilkrut, 2013. "Measuring the Effect of Queues on Customer Purchases," Management Science, INFORMS, vol. 59(8), pages 1743-1763, August.
29. Dorit Efrat-Treister & Hadar Moriah & Anat Rafaeli, 2020. "The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire," PLOS ONE, Public Library of Science, vol. 15(1), pages 1-18, January.
30. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2020. "Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption," Management Science, INFORMS, vol. 66(3), pages 1149-1171, March.
31. Wenqing Wu & Yuanyuan Zhang, 2020. "Analysis of a Markovian queue with customer interjections and finite buffer," OPSEARCH, Springer;Operational Research Society of India, vol. 57(2), pages 301-319, June.
32. Mor Armony & Nahum Shimkin & Ward Whitt, 2009. "The Impact of Delay Announcements in Many-Server Queues with Abandonment," Operations Research, INFORMS, vol. 57(1), pages 66-81, February.