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Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management

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Cited by:

  1. Criscuolo, Paola & Salter, Ammon & Sheehan, Tony, 2007. "Making knowledge visible: Using expert yellow pages to map capabilities in professional services firms," Research Policy, Elsevier, vol. 36(10), pages 1603-1619, December.
  2. Tonya Boone & Ram Ganeshan & Robert L. Hicks, 2008. "Learning and Knowledge Depreciation in Professional Services," Management Science, INFORMS, vol. 54(7), pages 1231-1236, July.
  3. Jang, Seongsoo & Nemeh, André, 2017. "Salespeople knowledge search behavior and sales performance: An investigation of printing equipment industry," Technological Forecasting and Social Change, Elsevier, vol. 120(C), pages 323-333.
  4. Francis, Bill B. & Hasan, Iftekhar & Sun, Xian & Waisman, Maya, 2014. "Can firms learn by observing? Evidence from cross-border M&As," Journal of Corporate Finance, Elsevier, vol. 25(C), pages 202-215.
  5. Dengke Yu & Rong Zhou, 2017. "Intellectual Management: An Integrative Theory," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 8(3), pages 929-956, September.
  6. Alma Spaho, 2011. "Determinants of Information Sharing in Supply Chain among Manufacturing and Trading companies in Albania: A Discriminant Analysis," EuroEconomica, Danubius University of Galati, issue 29, pages 75-85, August.
  7. repec:zbw:bofrdp:2014_017 is not listed on IDEAS
  8. Yanhui Wu, 2015. "Organizational Structure and Product Choice in Knowledge-Intensive Firms," Management Science, INFORMS, vol. 61(8), pages 1830-1848, August.
  9. López-Nicolás, Carolina & Meroño-Cerdán, Ángel L., 2011. "Strategic knowledge management, innovation and performance," International Journal of Information Management, Elsevier, vol. 31(6), pages 502-509.
  10. Barbara S. Lawrence, 2006. "Organizational Reference Groups: A Missing Perspective on Social Context," Organization Science, INFORMS, vol. 17(1), pages 80-100, February.
  11. Xiaofang Wang & Yaoyao Yang & Jun Zhuang, 2023. "Pricing Decisions with Social Interactions: A Game-Theoretic Model," Decision Analysis, INFORMS, vol. 20(1), pages 40-54, March.
  12. Adam Powell & Sergei Savin & Nicos Savva, 2012. "Physician Workload and Hospital Reimbursement: Overworked Physicians Generate Less Revenue per Patient," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 512-528, October.
  13. Abdullah Mohammed Aldakhil, 2023. "Exploring the Relationship between Knowledge Integration and Process Improvement: A Case of Saudi Manufacturing Firms," International Journal of Business and Management, Canadian Center of Science and Education, vol. 16(2), pages 1-46, February.
  14. Gunasekaran, Angappa & Ngai, Eric W.T., 2009. "Modeling and analysis of build-to-order supply chains," European Journal of Operational Research, Elsevier, vol. 195(2), pages 319-334, June.
  15. Yang, Jie, 2010. "The knowledge management strategy and its effect on firm performance: A contingency analysis," International Journal of Production Economics, Elsevier, vol. 125(2), pages 215-223, June.
  16. Jérôme Barthélemy, 2017. "The impact of technical consultants on the quality of their clients' products: Evidence from the Bordeaux wine industry," Strategic Management Journal, Wiley Blackwell, vol. 38(5), pages 1174-1190, May.
  17. Verbeke, W.J.M.I. & Dietz, H.M.S. & Verwaal, E., 2010. "Drivers of Sales Performance: A Contemporary Meta-Analysis," ERIM Report Series Research in Management ERS-2010-031-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  18. João Marcelo Alves, 2006. "The Codification Of Knowledge: Incentive Structure, Cost/Benefit Tension And The Decision Making Process," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(1), pages 45-57.
  19. Francis, Bill & Hasan, Iftekhar & Sun, Xian & Waisman, Maya, 2014. "Can firms learn by observing? Evidence from cross-border M&As," Bank of Finland Research Discussion Papers 17/2014, Bank of Finland.
  20. Lim, Chulmin & Rowsell, Joe & Kim, Seongcheol, 2024. "Exploring killer domains to create new value: A comparative case study of Canadian and Korean telcos," Telecommunications Policy, Elsevier, vol. 48(4).
  21. Kaifu Zhang & Miklos Sarvary, 2015. "Differentiation with User-Generated Content," Management Science, INFORMS, vol. 61(4), pages 898-914, April.
  22. Lee, Dong-Joo & Ahn, Jae-Hyeon, 2007. "Reward systems for intra-organizational knowledge sharing," European Journal of Operational Research, Elsevier, vol. 180(2), pages 938-956, July.
  23. Alexandra Durcikova & Kelly J. Fadel & Brian S. Butler & Dennis F. Galletta, 2011. "Research Note ---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access," Information Systems Research, INFORMS, vol. 22(4), pages 855-866, December.
  24. Manral, Lalit & Harrigan, Kathryn R., 2018. "The logic of demand-side diversification: Evidence from the US telecommunications sector, 1990–1996," Journal of Business Research, Elsevier, vol. 85(C), pages 127-141.
  25. Nayak, Bishwajit & Bhattacharyya, Som Sekhar & Krishnamoorthy, Bala, 2022. "Exploring the black box of competitive advantage – An integrated bibliometric and chronological literature review approach," Journal of Business Research, Elsevier, vol. 139(C), pages 964-982.
  26. Baohong Sun & Jinhong Xie & H. Henry Cao, 2004. "Product Strategy for Innovators in Markets with Network Effects," Marketing Science, INFORMS, vol. 23(2), pages 243-254, October.
  27. Diana Chernetska, 2017. "Expanding Frontiers Of Customer Knowledge Management To Sustain Competitive Advantage:The Mediating Role Of Predictive Analytics," Eurasian Journal of Business and Management, Eurasian Publications, vol. 5(1), pages 1-15.
  28. Steven A. Stewart, 2018. "Expert and entrepreneur: the unique research domain of professional service entrepreneurs," International Entrepreneurship and Management Journal, Springer, vol. 14(3), pages 615-626, September.
  29. Nikolaos Theriou & Dimitrios Maditinos & Georgios Theriou, 2011. "Knowledge Management Enabler Factors and Firm Performance: An Empirical Research of the Greek Medium and Large Firms," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 97-134.
  30. Yan Chen & Yingying Xin & Zhengying Luo & Min Han, 2021. "The Impact of Stable Customer Relationships on Enterprises’ Technological Innovation Based on the Mediating Effect of the Competitive Advantage of Enterprises," Sustainability, MDPI, vol. 13(7), pages 1-24, March.
  31. Himanshu Dutt & Reni Diah Kusumawati, 2019. "Reviewing the Role Criticality of Culture and Technology in Knowledge Management Practice: From Practitioners’ Viewpoint," Metamorphosis: A Journal of Management Research, , vol. 18(1), pages 20-35, June.
  32. Yuxin Chen & Jinhong Xie, 2007. "Cross-Market Network Effect with Asymmetric Customer Loyalty: Implications for Competitive Advantage," Marketing Science, INFORMS, vol. 26(1), pages 52-66, 01-02.
  33. Juan Bu & Yinuo Tang & Yadong Luo & Chengguang Li, 2023. "Learning from inbound foreign acquisitions for outbound expansion by emerging market MNEs," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(5), pages 852-886, July.
  34. Francis, Bill B. & Hasan, Iftekhar & Sun, Xian & Waisman, Maya, 2014. "Can firms learn by observing? Evidence from cross-border M&As," Journal of Corporate Finance, Elsevier, vol. 25(C), pages 202-215.
  35. Susan Cohen Kulp & Hau L. Lee & Elie Ofek, 2004. "Manufacturer Benefits from Information Integration with Retail Customers," Management Science, INFORMS, vol. 50(4), pages 431-444, April.
  36. Kim, Tae-Yeol & Wang, Xing & Schuh, Sebastian C. & Liu, Zhiqiang, 2024. "Effects of organizational innovative climate within organizations: The roles of Managers' proactive goal regulation and external environments," Research Policy, Elsevier, vol. 53(5).
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