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Modelling service-specific and global transit satisfaction under travel and user heterogeneity

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  1. Monsuur, Fredrik & Enoch, Marcus & Quddus, Mohammed & Meek, Stuart, 2021. "Modelling the impact of rail delays on passenger satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 19-35.
  2. Esmailpour, Javad & Aghabayk, Kayvan & Aghajanzadeh, Mohammad & De Gruyter, Chris, 2022. "Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 80-103.
  3. Allen, Jaime & Muñoz, Juan Carlos & Rosell, Jordi, 2019. "Effect of a major network reform on bus transit satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 310-333.
  4. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos, 2021. "Travel preferences of public transport users under uneven headways," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 61-75.
  5. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
  6. Paula Vasquez-Henriquez & Eduardo Graells-Garrido & Diego Caro, 2020. "Tweets on the Go: Gender Differences in Transport Perception and Its Discussion on Social Media," Sustainability, MDPI, vol. 12(13), pages 1-21, July.
  7. Ghadir Pourhashem & Christina Georgouli & Eva Malichová & Milan Straka & Tatiana Kováčiková, 2024. "Factors influencing the perceived value of travel time in European urban areas," Transportation, Springer, vol. 51(4), pages 1525-1545, August.
  8. Guo, Yuntao & Souders, Dustin & Labi, Samuel & Peeta, Srinivas & Benedyk, Irina & Li, Yujie, 2021. "Paving the way for autonomous Vehicles: Understanding autonomous vehicle adoption and vehicle fuel choice under user heterogeneity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 364-398.
  9. Zhi Dong & Jiaqi Zhang & Xiaoqi Gong & Laijun Wang, 2024. "The Role of Smart Travel Service in Intercity Travel Satisfaction: Does Traveler Heterogeneity Matter?," Sustainability, MDPI, vol. 16(17), pages 1-16, August.
  10. Jaime Allen & Laura Eboli & Gabriella Mazzulla & Juan de Dios Ortúzar, 2020. "Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach," Transportation, Springer, vol. 47(2), pages 827-863, April.
  11. Aghabayk, Kayvan & Esmailpour, Javad & Shiwakoti, Nirajan, 2021. "Effects of COVID-19 on rail passengers’ crowding perceptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 186-202.
  12. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2019. "On evasion behaviour in public transport: Dissatisfaction or contagion?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 626-651.
  13. Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
  14. Min-Yen Chang & Yi-Sheng Hsu & Han-Shen Chen, 2021. "Choice Experiment Method for Sustainable Tourism in Theme Parks," Sustainability, MDPI, vol. 13(13), pages 1-16, June.
  15. Junze Zhu & Hongzhi Guan & Mingyang Hao & Zhengtao Qin & Ange Wang, 2021. "“License Plate Lottery”: Why Are People So Keen to Participate in It?," Sustainability, MDPI, vol. 13(23), pages 1-16, December.
  16. Paraskevas Nikolaou & Socrates Basbas & Ioannis Politis & Georgios Borg, 2020. "Trip and Personal Characteristics towards the Intention to Cycle in Larnaca, Cyprus: An EFA-SEM Approach," Sustainability, MDPI, vol. 12(10), pages 1-17, May.
  17. Rosell, Jordi & Allen, Jaime, 2020. "Test-riding the driverless bus: Determinants of satisfaction and reuse intention in eight test-track locations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 166-189.
  18. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2019. "Understanding public transport satisfaction: Using Maslow's hierarchy of (transit) needs," Transport Policy, Elsevier, vol. 81(C), pages 75-94.
  19. Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
  20. Juan de Oña, 2022. "Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users," Transportation, Springer, vol. 49(1), pages 237-269, February.
  21. de Oña, Juan, 2020. "The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 296-318.
  22. Dragan Stojic & Zoran Ciric & Otilija Sedlak & Aleksandra Marcikic Horvat, 2020. "Students’ Views on Public Transport: Satisfaction and Emission," Sustainability, MDPI, vol. 12(20), pages 1-16, October.
  23. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos & Cats, Oded, 2019. "The underlying effect of public transport reliability on users’ satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 83-93.
  24. Eldeeb, Gamal & Mohamed, Moataz, 2022. "Consumers oriented investments in transit service quality improvements: The best bang for your buck," Research in Transportation Economics, Elsevier, vol. 94(C).
  25. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  26. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
  27. Eldeeb, Gamal & Sears, Sean & Mohamed, Moataz, 2023. "What do users want from transit? Qualitative analysis of current and potential users' perceptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 171(C).
  28. Gang Li & Ruining Zhang & Shujuan Guo & Junyi Zhang, 2022. "Analysis of Ride-Hailing Passenger Satisfaction and Life Satisfaction Based on a MIMIC Model," Sustainability, MDPI, vol. 14(17), pages 1-18, September.
  29. Li, Xinghua & Yang, Yueyi & Guo, Yuntao & Souders, Dustin & Li, Jian, 2023. "Understanding the role of risk perception and health measures in ridesourcing usage in the post-COVID-19 era," Transportation Research Part A: Policy and Practice, Elsevier, vol. 178(C).
  30. Milenković, Marina & Glavić, Draženko & Maričić, Milica, 2019. "Determining factors affecting congestion pricing acceptability," Transport Policy, Elsevier, vol. 82(C), pages 58-74.
  31. Allen, Jaime & Bellizzi, Maria Grazia & Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2020. "Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity," Journal of Air Transport Management, Elsevier, vol. 84(C).
  32. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  33. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
  34. Shaghayegh Rahnama & Adriana Cortez & Andres Monzon, 2024. "Navigating Passenger Satisfaction: A Structural Equation Modeling–Artificial Neural Network Approach to Intercity Bus Services," Sustainability, MDPI, vol. 16(11), pages 1-33, May.
  35. Ruiz, Elkin & Yushimito, Wilfredo F. & Aburto, Luis & de la Cruz, Rolando, 2024. "Predicting passenger satisfaction in public transportation using machine learning models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 181(C).
  36. Hu, Yucong & Cao, Jiangyu & Liu, Jianrong, 2021. "Influence of bus stop land use characteristics on passenger waiting time satisfaction ‐ A case study in Guangzhou," Journal of Transport Geography, Elsevier, vol. 96(C).
  37. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
  38. Link, Heike, 2019. "The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 284-300.
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