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The determinants of customers’ intention to use smart lockers for last-mile deliveries

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  1. Milioti, Christina & Pramatari, Katerina & Kelepouri, Ioanna, 2020. "Modelling consumers’ acceptance for the click and collect service," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
  2. Hung-Tai Tsou & Ja-Shen Chen & Cindy Yunhsin Chou & Tzu-Wen Chen, 2019. "Sharing Economy Service Experience and Its Effects on Behavioral Intention," Sustainability, MDPI, vol. 11(18), pages 1-25, September.
  3. Chen, Ching-Fu & White, Christopher & Hsieh, Yi-En, 2020. "The role of consumer participation readiness in automated parcel station usage intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  4. Yuen, Kum Fai & Koh, Le Yi & Tan, Luan Yi Hazel & Wang, Xueqin, 2023. "The determinants of virtual reality adoption for marine conservation," Technology in Society, Elsevier, vol. 72(C).
  5. Lin, Yun Hui & Wang, Yuan & He, Dongdong & Lee, Loo Hay, 2020. "Last-mile delivery: Optimal locker location under multinomial logit choice model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 142(C).
  6. Yuen, Kum Fai & Chua, Jie Ying & Li, Xue & Wang, Xueqin, 2023. "The determinants of users’ intention to adopt telehealth: Health belief, perceived value and self-determination perspectives," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  7. Jebarajakirthy, Charles & Shankar, Amit, 2021. "Impact of online convenience on mobile banking adoption intention: A moderated mediation approach," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
  8. Wang, Xueqin & Wong, Yiik Diew & Sun, Shanshan & Yuen, Kum Fai, 2022. "An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies," Technology in Society, Elsevier, vol. 70(C).
  9. Jiang, Yi & Lai, Po-Lin & Yang, Ching-Chiao & Wang, Xinchen, 2023. "Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  10. Wang, Xueqin & Wong, Yiik Diew & Chen, Tianyi & Yuen, Kum Fai, 2022. "An investigation of technology-dependent shopping in the pandemic era: Integrating response efficacy and identity expressiveness into theory of planned behaviour," Journal of Business Research, Elsevier, vol. 142(C), pages 1053-1067.
  11. Tang, Yuk Ming & Chau, Ka Yin & Xu, Duo & Liu, Xiaoyun, 2021. "Consumer perceptions to support IoT based smart parcel locker logistics in China," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  12. Schnurr, Benedikt & Wetzels, Martin, 2020. "The conditional enjoyment-enhancing effect of shipping box aesthetics," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
  13. Maja Kiba-Janiak & Katarzyna Cheba & Magdalena Mucowska & Leise Kelli de Oliveira, 2022. "Segmentation of e-customers in terms of sustainable last-mile delivery," Oeconomia Copernicana, Institute of Economic Research, vol. 13(4), pages 1117-1142, December.
  14. Maren Schnieder & Chris Hinde & Andrew West, 2021. "Sensitivity Analysis of Emission Models of Parcel Lockers vs. Home Delivery Based on HBEFA," IJERPH, MDPI, vol. 18(12), pages 1-21, June.
  15. Vyt, Dany & Jara, Magali & Mevel, Olivier & Morvan, Thierry & Morvan, Nélida, 2022. "The impact of convenience in a click and collect retail setting: A consumer-based approach," International Journal of Production Economics, Elsevier, vol. 248(C).
  16. Fuli Zhou & Yandong He & Felix T. S. Chan & Panpan Ma & Francesco Schiavone, 2022. "Joint Distribution Promotion by Interactive Factor Analysis using an Interpretive Structural Modeling Approach," SAGE Open, , vol. 12(1), pages 21582440221, February.
  17. Koh, Le Yi & Lee, Jia Yi & Wang, Xueqin & Yuen, Kum Fai, 2023. "Urban drone adoption: Addressing technological, privacy and task–technology fit concerns," Technology in Society, Elsevier, vol. 72(C).
  18. Jiang, Yi & Wang, Xueqin & Yuen, Kum Fai, 2021. "Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
  19. Michel Mivumbi & Xiaoling Yuan, 2023. "Sustainable Environmental Economics in Farmers’ Production Factors via Irrigation Resources Utilization Using Technical Efficiency and Allocative Efficiency," Sustainability, MDPI, vol. 15(5), pages 1-12, February.
  20. Grace Chua & Kum Fai Yuen & Xueqin Wang & Yiik Diew Wong, 2021. "The Determinants of Panic Buying during COVID-19," IJERPH, MDPI, vol. 18(6), pages 1-28, March.
  21. Xueqin Wang & Yiik Diew Wong & Kum Fai Yuen, 2021. "Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users," IJERPH, MDPI, vol. 18(16), pages 1-22, August.
  22. Ronan de Kervenoael & Alexandre Schwob & Careen Chandra, 2020. "E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise," Post-Print hal-02780647, HAL.
  23. Björn Asdecker, 2021. "Building the E-Commerce Supply Chain of the Future: What Influences Consumer Acceptance of Alternative Places of Delivery on the Last-Mile," Logistics, MDPI, vol. 5(4), pages 1-17, December.
  24. Grazyna Chaberek, 2021. "The Possibility of Reducing Individual Motorised Traffic through the Location of Collection Points Using the Example of Gdańsk, Poland," Sustainability, MDPI, vol. 13(19), pages 1-12, September.
  25. Gabriele Iannaccone & Edoardo Marcucci & Valerio Gatta, 2021. "What Young E-Consumers Want? Forecasting Parcel Lockers Choice in Rome," Logistics, MDPI, vol. 5(3), pages 1-16, August.
  26. Dany Vyt & Magali Jara & Olivier Mevel & Thierry Morvan & Nélida Morvan, 2022. "The impact of convenience in a click and collect retail setting: A consumer-based approach," Post-Print halshs-03624658, HAL.
  27. Nguyen Hong Quan & Nguyen Thi Binh & Bui Thi Ly, 2022. "Impact of smart locker use on customer satisfaction of online shoppers in Vietnam," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-11, December.
  28. Massimo Di Gangi & Antonio Polimeni & Orlando Marco Belcore, 2023. "Freight Distribution in Small Islands: Integration between Naval Services and Parcel Lockers," Sustainability, MDPI, vol. 15(9), pages 1-15, May.
  29. Daniel Belanche & Marta Flavián & Alfredo Pérez-Rueda, 2020. "Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility," Sustainability, MDPI, vol. 12(10), pages 1-21, May.
  30. He, Dongdong & Ceder, Avishai (Avi) & Zhang, Wenyi & Guan, Wei & Qi, Geqi, 2023. "Optimization of a rural bus service integrated with e-commerce deliveries guided by a new sustainable policy in China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 172(C).
  31. Buldeo Rai, Heleen & Verlinde, Sara & Macharis, Cathy, 2021. "Unlocking the failed delivery problem? Opportunities and challenges for smart locks from a consumer perspective," Research in Transportation Economics, Elsevier, vol. 87(C).
  32. Ming-fei Chen & Yan-qiu Liu & Yang Song & Qi Sun, 2019. "A Contract Coordination Model of Dual-Channel Delivery between UAVs and Couriers Considering the Uncertainty of Delivery for Last Mile," Discrete Dynamics in Nature and Society, Hindawi, vol. 2019, pages 1-11, December.
  33. Iacocca, Kathleen & Mahar, Stephen & Daniel Wright, P., 2022. "Strategic horizontal integration for drug cost reduction in the pharmaceutical supply chain," Omega, Elsevier, vol. 108(C).
  34. Yuen, Kum Fai & Cai, Lanhui & Wee, Shaun Chuin Kit & Wang, Xueqin, 2024. "Pandemic-driven acceptance of urban drone deliveries," Transport Policy, Elsevier, vol. 146(C), pages 356-370.
  35. Yuen, Kum Fai & Bin Saidi, Muhammad Syukri & Bai, Xiwen & Wang, Xueqin, 2021. "Cruise transport service usage post COVID-19: The health belief model application," Transport Policy, Elsevier, vol. 111(C), pages 185-196.
  36. Yang, Hye-jeong & Fang, Mingjie & Yao, Jinge & Su, Miao, 2023. "Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  37. Chen, Liuyan & Wu, Pengkun & Dou, Yudan & Wu, Yuanyuan, 2023. "Investigating senders’ switching intention to smart lockers: An extension of push-pull-mooring model," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  38. Kum Fai Yuen & Ling Qian Choo & Xue Li & Yiik Diew Wong & Fei Ma & Xueqin Wang, 2023. "A theoretical investigation of user acceptance of autonomous public transport," Transportation, Springer, vol. 50(2), pages 545-569, April.
  39. Yuen, Kum Fai & Chua, Jessana & Li, Kevin X. & Wang, Xueqin, 2022. "Consumer's adoption of virtual reality technologies for marine conservation: Motivational and technology acceptance perspectives," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  40. Ling, Hsiao-Chi & Chen, Hong-Ren & Ho, Kevin K.W. & Hsiao, Kuo-Lun, 2021. "Exploring the factors affecting customers’ intention to purchase a smart speaker," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  41. Wang, Xueqin & Wong, Yiik Diew & Shi, Wenming & Yuen, Kum Fai, 2022. "Shoppers’ logistics activities in omni-channel retailing: A conceptualisation and an exploration on perceptual differences in effort valuation," Transport Policy, Elsevier, vol. 115(C), pages 195-208.
  42. Tsai, Yao-Te & Tiwasing, Praewwanit, 2021. "Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  43. de Kervenoael, Ronan & Schwob, Alexandre & Chandra, Careen, 2020. "E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
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