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What's in the parcel locker? Exploring customer value in e-commerce last mile delivery

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Cited by:

  1. Milioti, Christina & Pramatari, Katerina & Kelepouri, Ioanna, 2020. "Modelling consumers’ acceptance for the click and collect service," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
  2. Rifat Sharmelly & Anton Klarin, 2021. "Customer Value Creation for the Emerging Market Middle Class: Perspectives from Case Studies in India," JRFM, MDPI, vol. 14(10), pages 1-18, September.
  3. Nils Boysen & Stefan Fedtke & Stefan Schwerdfeger, 2021. "Last-mile delivery concepts: a survey from an operational research perspective," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 43(1), pages 1-58, March.
  4. Chen, Ching-Fu & White, Christopher & Hsieh, Yi-En, 2020. "The role of consumer participation readiness in automated parcel station usage intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  5. Schaefer, Jaclyn S. & Figliozzi, Miguel A., 2021. "Spatial accessibility and equity analysis of Amazon parcel lockers facilities," Journal of Transport Geography, Elsevier, vol. 97(C).
  6. Savvas Papagiannidis & Dinara Davlembayeva, 2022. "Bringing Smart Home Technology to Peer-to-Peer Accommodation: Exploring the Drivers of Intention to Stay in Smart Accommodation," Information Systems Frontiers, Springer, vol. 24(4), pages 1189-1208, August.
  7. Lin, Yun Hui & Wang, Yuan & He, Dongdong & Lee, Loo Hay, 2020. "Last-mile delivery: Optimal locker location under multinomial logit choice model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 142(C).
  8. Claire Capo & Valérie Michon, 2024. "Forced transformation of the business models of the historical players in home delivery -The cases of La Poste (France) and Yamato Group," Post-Print hal-04650378, HAL.
  9. Onstein, Alexander T.C. & Bharadwaj, Ishani & Tavasszy, Lóránt A. & van Damme, Dick A. & el Makhloufi, Abdel, 2021. "From XXS to XXL: Towards a typology of distribution centre facilities," Journal of Transport Geography, Elsevier, vol. 94(C).
  10. Mommens, Koen & Buldeo Rai, Heleen & van Lier, Tom & Macharis, Cathy, 2021. "Delivery to homes or collection points? A sustainability analysis for urban, urbanised and rural areas in Belgium," Journal of Transport Geography, Elsevier, vol. 94(C).
  11. Wang, Xueqin & Wong, Yiik Diew & Chen, Tianyi & Yuen, Kum Fai, 2022. "An investigation of technology-dependent shopping in the pandemic era: Integrating response efficacy and identity expressiveness into theory of planned behaviour," Journal of Business Research, Elsevier, vol. 142(C), pages 1053-1067.
  12. Tang, Yuk Ming & Chau, Ka Yin & Xu, Duo & Liu, Xiaoyun, 2021. "Consumer perceptions to support IoT based smart parcel locker logistics in China," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  13. Koh, Le Yi & Xia, Zhiyang & Yuen, Kum Fai, 2024. "Consumer acceptance of the autonomous robot in last-mile delivery: A combined perspective of resource-matching, perceived risk and value theories," Transportation Research Part A: Policy and Practice, Elsevier, vol. 182(C).
  14. Jagienka Rześny-Cieplińska & Agnieszka Szmelter-Jarosz, 2021. "Stakeholders’ Analysis of Environmental Sustainability in Urban Logistics: A Case Study of Tricity, Poland," Energies, MDPI, vol. 14(5), pages 1-24, February.
  15. Wang, Xin & Huang, George Q., 2021. "When and how to share first-mile parcel collection service," European Journal of Operational Research, Elsevier, vol. 288(1), pages 153-169.
  16. Jagienka Rześny-Cieplińska & Agnieszka Szmelter-Jarosz, 2019. "Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach," Sustainability, MDPI, vol. 11(19), pages 1-26, September.
  17. Francesco Virili & Cristiano Ghiringhelli, 2021. "Uncertainty and Emerging Tensions in Organizational Change: A Grounded Theory Study on the Orchestrating Role of the Change Leader," Sustainability, MDPI, vol. 13(9), pages 1-22, April.
  18. Bartosz Sawik & Adrian Serrano-Hernandez & Alvaro Muro & Javier Faulin, 2022. "Multi-Criteria Simulation-Optimization Analysis of Usage of Automated Parcel Lockers: A Practical Approach," Mathematics, MDPI, vol. 10(23), pages 1-17, November.
  19. Liyun Lin & Haoying Han & Wanglin Yan & Shun Nakayama & Xianfan Shu, 2019. "Measuring Spatial Accessibility to Pick-Up Service Considering Differentiated Supply and Demand: A Case in Hangzhou, China," Sustainability, MDPI, vol. 11(12), pages 1-22, June.
  20. Xueqin Wang & Yiik Diew Wong & Kum Fai Yuen, 2021. "Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users," IJERPH, MDPI, vol. 18(16), pages 1-22, August.
  21. Baldi, Mauro Maria & Manerba, Daniele & Perboli, Guido & Tadei, Roberto, 2019. "A Generalized Bin Packing Problem for parcel delivery in last-mile logistics," European Journal of Operational Research, Elsevier, vol. 274(3), pages 990-999.
  22. Michał Suchanek & Agnieszka Szmelter-Jarosz, 2019. "Environmental Aspects of Generation Y’s Sustainable Mobility," Sustainability, MDPI, vol. 11(11), pages 1-13, June.
  23. Björn Asdecker, 2021. "Building the E-Commerce Supply Chain of the Future: What Influences Consumer Acceptance of Alternative Places of Delivery on the Last-Mile," Logistics, MDPI, vol. 5(4), pages 1-17, December.
  24. Snežana Tadić & Mladen Krstić & Ljubica Radovanović, 2024. "Assessing Strategies to Overcome Barriers for Drone Usage in Last-Mile Logistics: A Novel Hybrid Fuzzy MCDM Model," Mathematics, MDPI, vol. 12(3), pages 1-25, January.
  25. Schwerdfeger, Stefan & Boysen, Nils, 2020. "Optimizing the changing locations of mobile parcel lockers in last-mile distribution," European Journal of Operational Research, Elsevier, vol. 285(3), pages 1077-1094.
  26. John Olsson & Daniel Hellström & Henrik Pålsson, 2019. "Framework of Last Mile Logistics Research: A Systematic Review of the Literature," Sustainability, MDPI, vol. 11(24), pages 1-25, December.
  27. Wanjie Hu & Jianjun Dong & Bon-gang Hwang & Rui Ren & Zhilong Chen, 2019. "A Scientometrics Review on City Logistics Literature: Research Trends, Advanced Theory and Practice," Sustainability, MDPI, vol. 11(10), pages 1-27, May.
  28. Lin, Yunhui & Wang, Yuan & Lee, Loo Hay & Chew, Ek Peng, 2022. "Profit-maximizing parcel locker location problem under threshold Luce model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 157(C).
  29. Jagienka Rześny-Cieplińska & Agnieszka Szmelter-Jarosz, 2020. "Environmental Sustainability in City Logistics Measures," Energies, MDPI, vol. 13(6), pages 1-29, March.
  30. Buldeo Rai, Heleen & Verlinde, Sara & Macharis, Cathy, 2021. "Unlocking the failed delivery problem? Opportunities and challenges for smart locks from a consumer perspective," Research in Transportation Economics, Elsevier, vol. 87(C).
  31. King-Wah Pang & Jingyi Xu & Ruixuan Jiang & Ruofan Liu, 2024. "Parcel-Locker-Sharing Model for E-Commerce Logistics Service Providers," Mathematics, MDPI, vol. 12(18), pages 1-18, September.
  32. Wu, Ruijuan & Li, Peiyu, 2023. "Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  33. Ranjbari, Andisheh & Diehl, Caleb & Dalla Chiara, Giacomo & Goodchild, Anne, 2023. "Do parcel lockers reduce delivery times? Evidence from the field," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 172(C).
  34. Fernanda Alves de Araújo & João Gilberto Mendes dos Reis & Marcia Terra da Silva & Emel Aktas, 2022. "A Fuzzy Analytic Hierarchy Process Model to Evaluate Logistics Service Expectations and Delivery Methods in Last-Mile Delivery in Brazil," Sustainability, MDPI, vol. 14(10), pages 1-18, May.
  35. Kokkinou, Alinda & Quak, Hans & Mitas, Ondrej & Mandemakers, Albert, 2024. "Should I wait or should I go? Encouraging customers to make the more sustainable delivery choice," Research in Transportation Economics, Elsevier, vol. 103(C).
  36. Vakulenko, Yulia & Arsenovic, Jasenko & Hellström, Daniel & Shams, Poja, 2022. "Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention," Journal of Business Research, Elsevier, vol. 142(C), pages 476-484.
  37. Mohri, Seyed Sina & Nassir, Neema & Thompson, Russell G. & Lavieri, Patricia Sauri, 2024. "Public transportation-based crowd-shipping initiatives: Are users willing to participate? Why not?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 182(C).
  38. Wang, Xueqin & Wong, Yiik Diew & Shi, Wenming & Yuen, Kum Fai, 2022. "Shoppers’ logistics activities in omni-channel retailing: A conceptualisation and an exploration on perceptual differences in effort valuation," Transport Policy, Elsevier, vol. 115(C), pages 195-208.
  39. Schmidt, Sebastian & Saraceni, Adriana, 2024. "Consumer acceptance of drone-based technology for last mile delivery," Research in Transportation Economics, Elsevier, vol. 103(C).
  40. Zhou, Min & Zhao, Lindu & Kong, Nan & Campy, Kathryn S. & Xu, Ge & Zhu, Guiju & Cao, Xianye & Wang, Song, 2020. "Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
  41. Reiffer, Anna S. & Kübler, Jelle & Kagerbauer, Martin & Vortisch, Peter, 2023. "Agent-based model of last-mile parcel deliveries and travel demand incorporating online shopping behavior," Research in Transportation Economics, Elsevier, vol. 102(C).
  42. Vincent F. Yu & Hadi Susanto & Yu-Hsuan Yeh & Shih-Wei Lin & Yu-Tsung Huang, 2022. "The Vehicle Routing Problem with Simultaneous Pickup and Delivery and Parcel Lockers," Mathematics, MDPI, vol. 10(6), pages 1-22, March.
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