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Der Einfluss sozioökonomischer Faktoren auf die Nutzung des digitalen Zugangs zu Finanzdienstleistungen: Risikopotenzial für eine informationelle Kluft in den Geschäftsgebieten der Sparkassen

Author

Listed:
  • Conrad, Alexander
  • Neuberger, Doris
  • Peters, Florian
  • Rösch, Fabian

Abstract

Bisherige Studien haben den digitalen Zugang zu Finanzdienstleistungen untersucht und gut versorgte sowie unterversorgte Regionen in Deutschland identifiziert. Das Vorhandensein eines hinreichend guten digitalen Zugangs sagt aber nichts darüber aus, ob dieser auch genutzt wird, um damit Finanzdienstleistungen nachzufragen. Dieses Papier stellt die Kunden in den Mittelpunkt und untersucht, welche sozioökonomischen Faktoren Einfluss auf die Nutzung des digitalen Zugangs für die Nachfrage nach Finanzdienstleistungen haben. Als Ergebnis können auch jene Attribute benannt werden, die eine sogenannte informationelle Kluft befördern. Ein regionaler Vergleich ermöglicht schließlich eine Aussage dazu, in welchen Gebieten (hier Geschäftsgebiete der Sparkassen) Deutschlands die Gefahr einer informationellen Kluft besonders groß ist. Es zeigt sich, dass dieses Risiko in ländlichen, dünn besiedelten Gebieten, mit einem hohen Durchschnittsalter der Bevölkerung und in Regionen mit einem relativ geringen durchschnittlichen Ausbildungsgrad vergleichsweise hoch ist. Hier droht insofern ein besonders hohes Risiko, dass Menschen infolge der voranschreitenden Digitalisierung von Bankdienstleistungen abgehängt werden und den Zugang zu grundlegenden Finanzdienstleistungen als Basis gesellschaftlicher Teilhabe verlieren.

Suggested Citation

  • Conrad, Alexander & Neuberger, Doris & Peters, Florian & Rösch, Fabian, 2018. "Der Einfluss sozioökonomischer Faktoren auf die Nutzung des digitalen Zugangs zu Finanzdienstleistungen: Risikopotenzial für eine informationelle Kluft in den Geschäftsgebieten der Sparkassen," Thuenen-Series of Applied Economic Theory 157, University of Rostock, Institute of Economics.
  • Handle: RePEc:zbw:roswps:157
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    References listed on IDEAS

    as
    1. Anja Lambrecht & Katja Seim, 2006. "Adoption and Usage of Online Services in the Presence of Complementary Offline Services: Retail Banking," Working Papers 06-27, NET Institute, revised Oct 2006.
    2. Goldfarb, Avi & Prince, Jeff, 2008. "Internet adoption and usage patterns are different: Implications for the digital divide," Information Economics and Policy, Elsevier, vol. 20(1), pages 2-15, March.
    3. Alexander Conrad & Alexander Hoffmann & Doris Neuberger, 2018. "Physische und digitale Erreichbarkeit von Finanzdienstleistungen der Sparkassen und Genossenschaftsbanken [Physical and digital accessibility of financial services at savings and cooperative banks]," Review of Regional Research: Jahrbuch für Regionalwissenschaft, Springer;Gesellschaft für Regionalforschung (GfR), vol. 38(2), pages 255-284, October.
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    More about this item

    Keywords

    Finanzdienstleistungen; Digitalisierung; digitale Kluft; informationelle Kluft; Sparkassen; Regionalvergleich;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • R12 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Size and Spatial Distributions of Regional Economic Activity; Interregional Trade (economic geography)
    • R20 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Household Analysis - - - General
    • R51 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Regional Government Analysis - - - Finance in Urban and Rural Economies

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