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Interacting user-generated content technologies: How questions & answers affect consumer reviews

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  • Banerjee, Shrabastee

    (Tilburg University, School of Economics and Management)

  • Dellacros, Chrysantos
  • Zervas, Georgios

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  • Banerjee, Shrabastee & Dellacros, Chrysantos & Zervas, Georgios, 2021. "Interacting user-generated content technologies: How questions & answers affect consumer reviews," Other publications TiSEM 8666065b-00ff-4352-b458-1, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:8666065b-00ff-4352-b458-1a1a248b36ba
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    File URL: https://pure.uvt.nl/ws/portalfiles/portal/75428670/banerjee-et-al-2021-interacting-user-generated-content-technologies-how-questions-and-answers-affect-consumer-reviews.pdf
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    References listed on IDEAS

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    1. Santiago Gallino & Antonio Moreno, 2018. "The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment," Manufacturing & Service Operations Management, INFORMS, vol. 20(4), pages 767-787, October.
    2. Jean Tirole, 1988. "The Theory of Industrial Organization," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262200716, April.
    3. Puneet Manchanda & Grant Packard & Adithya Pattabhiramaiah, 2015. "Social Dollars: The Economic Impact of Customer Participation in a Firm-Sponsored Online Customer Community," Marketing Science, INFORMS, vol. 34(3), pages 367-387, May.
    4. Davide Proserpio & Georgios Zervas, 2017. "Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews," Marketing Science, INFORMS, vol. 36(5), pages 645-665, September.
    5. Yili (Kevin) Hong & Paul A. Pavlou, 2014. "Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents," Information Systems Research, INFORMS, vol. 25(2), pages 328-344, June.
    6. Nickell, Stephen J, 1981. "Biases in Dynamic Models with Fixed Effects," Econometrica, Econometric Society, vol. 49(6), pages 1417-1426, November.
    7. Manuel Arellano & Stephen Bond, 1991. "Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 58(2), pages 277-297.
    8. David Godes & José C. Silva, 2012. "Sequential and Temporal Dynamics of Online Opinion," Marketing Science, INFORMS, vol. 31(3), pages 448-473, May.
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    Cited by:

    1. Warut Khern-am-nuai & Hossein Ghasemkhani & Dandan Qiao & Karthik Kannan, 2024. "The Impact of Online Q&As on Product Sales: The Case of Amazon Answer," Information Systems Research, INFORMS, vol. 35(2), pages 747-765, June.

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