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Customer value creation process in Russian companies: The role of intellectual capital and knowledge management practices

Author

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  • Andreeva, T.
  • Bezginova, Y.
  • Garanina, T.
  • Sergeeva, A.

Abstract

Our paper has an aim to define how intellectual capital elements and knowledge management practices lead to customer value creation. With the use of a questionnaire the unique data from top-management of 76 Russian companies is obtained. According to the main results of the research none of the knowledge-management practices influences the customer value of Russian companies directly. These practices play a mediating role through intellectual capital elements, which on their turn create the customer value. Within the paper we develop a model that reflects how knowledge management practices influence different elements of intellectual capital. The model also shows which elements of Intellectual capital create the customer value of Russian companies. These are preliminary results from an international research project on intellectual capital and knowledge management practices led by Lappeenranta University of Technology (Finland).

Suggested Citation

  • Andreeva, T. & Bezginova, Y. & Garanina, T. & Sergeeva, A., 2014. "Customer value creation process in Russian companies: The role of intellectual capital and knowledge management practices," Working Papers 6383, Graduate School of Management, St. Petersburg State University.
    • Handle: RePEc:sps:wpaper:6383
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    File URL: https://dspace.spbu.ru/handle/11701/6383
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    References listed on IDEAS

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    1. Marjorie A Lyles & Jane E Salk, 1996. "Knowledge Acquisition from Foreign Parents in International Joint Ventures: An Empirical Examination in the Hungarian Context," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 27(4), pages 877-903, December.
    2. Aino Kianto, 2007. "What do we really mean by the dynamic dimension of intellectual capital?," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 4(4), pages 342-356.
    3. Maryam Alavi & Dorothy E. Leidner, 2001. "Research Commentary: Technology-Mediated Learning—A Call for Greater Depth and Breadth of Research," Information Systems Research, INFORMS, vol. 12(1), pages 1-10, March.
    4. Marjorie A Lyles & Jane E Salk, 1996. "Knowledge Acquisition from Foreign Parents in International Joint Ventures: An Empirical Examination in the Hungarian Context," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 27(5), pages 877-903, December.
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