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An analytics framework for improving public service operations and processes towards transparency issues

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  • Wuttigrai Ngamsirijit

    (National Institute of Development Administration)

Abstract

It is critical for a public sector to raise awareness and fight against the corruption. Among many government projects, enhancing transparency through improving public service operations and processes can be seen as one of the solutions. This study presents the lesson learnt from the transparency project performed by government agencies including selection process and criteria, selected processes, attitudes towards the project, and various obstacles and limitations in deriving the right process. These findings are synthesized and an analytics framework of public service process selection for transparency is then proposed. Such framework incorporates data analytics methodologies and techniques so that it can be further developed to build transparency in today?s digital age.

Suggested Citation

  • Wuttigrai Ngamsirijit, 2017. "An analytics framework for improving public service operations and processes towards transparency issues," Proceedings of International Academic Conferences 5907847, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:5907847
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    File URL: https://iises.net/proceedings/34th-international-academic-conference-florence/table-of-content/detail?cid=59&iid=036&rid=7847
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    References listed on IDEAS

    as
    1. Pape, Tom, 2016. "Prioritising data items for business analytics: Framework and application to human resources," European Journal of Operational Research, Elsevier, vol. 252(2), pages 687-698.
    2. Mr. George Kopits & Mr. J. D. Craig, 1998. "Transparency in Government Operations," IMF Occasional Papers 1998/001, International Monetary Fund.
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    More about this item

    Keywords

    Service operations; Analytics; Transparency; Anti-corruption;
    All these keywords.

    JEL classification:

    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • O21 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Planning Models; Planning Policy
    • M29 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Other

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