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Satisfaction with faith-inspired health care services in Africa: review and evidence from household surveys

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  • Olivier, Jill
  • Wodon, Quentin

Abstract

Patient service satisfaction has become a critical concept, utilized both in the assessment of quality of care and to predict a range of health-related behaviors and outcomes. What can be said about patient satisfaction with faith-inspired institutions (FIIs) in the African context in comparison with other providers, and especially public providers? Our objective in this paper is first to review what evidence there is in the literature that might cast light on the comparative satisfaction of patients with FII-health services in Africa today. Second, we present new evidence from household surveys in six African countries on satisfaction rates. Overall, the results suggest that satisfaction with the services provided by FIIs is higher than with those provided by public facilities.

Suggested Citation

  • Olivier, Jill & Wodon, Quentin, 2012. "Satisfaction with faith-inspired health care services in Africa: review and evidence from household surveys," MPRA Paper 45374, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:45374
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    References listed on IDEAS

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    2. Serneels, Pieter & Montalvo, Jose G. & Pettersson, Gunilla & Lievens, Tomas & Butera, Jean Damascene & Kidanu, Aklilu, 2010. "Who Wants to Work in a Rural Health Post? The Role of Intrinsic Motivation, Rural Background and Faith-Based Institutions in Rwanda and Ethiopia," IZA Discussion Papers 4831, Institute of Labor Economics (IZA).
    3. Sima Berendes & Peter Heywood & Sandy Oliver & Paul Garner, 2011. "Quality of Private and Public Ambulatory Health Care in Low and Middle Income Countries: Systematic Review of Comparative Studies," PLOS Medicine, Public Library of Science, vol. 8(4), pages 1-10, April.
    4. Ritva Reinikka & Paul Collier, 2001. "Uganda's Recovery : The Role of Farms, Firms, and Government," World Bank Publications - Books, The World Bank Group, number 13850.
    5. Gemignani, Regina & Wodon, Quentin, 2012. "How do households choose between health providers? results from qualitative fieldwork in Burkina Faso," MPRA Paper 45375, University Library of Munich, Germany.
    6. Adetunji, Jacob Ayodele, 1992. "Church-based obstetric care in a Yoruba community, Nigeria," Social Science & Medicine, Elsevier, vol. 35(9), pages 1171-1178, November.
    7. Shojo, Mari & Tsimpo, Clarence & Wodon, Quentin, 2012. "Satisfaction with and reasons for choosing faith-inspired health care provision in Ghana," MPRA Paper 45376, University Library of Munich, Germany.
    8. Marty Makinen & Stephanie Sealy & Ricardo A. Bitrán & Sam Adjei & Rodrigo Muñoz, 2011. "Private Health Sector Assessment in Ghana," World Bank Publications - Books, The World Bank Group, number 5956.
    9. -, 1986. "Agenda = Agenda," Series Históricas 8749, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
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    Cited by:

    1. Olivier, Jill & Wodon, Quentin, 2012. "Market Share of Faith-inspired Health Care Providers in Africa: Comparing Facilities and Multi-purpose Integrated Household Survey Data," MPRA Paper 45365, University Library of Munich, Germany.
    2. Shojo, Mari & Tsimpo, Clarence & Wodon, Quentin, 2012. "Satisfaction with and reasons for choosing faith-inspired health care provision in Ghana," MPRA Paper 45376, University Library of Munich, Germany.

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    More about this item

    Keywords

    Health; Faith; Satisfaction; Development; Christian Health Associations; Private Provision;
    All these keywords.

    JEL classification:

    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets
    • I15 - Health, Education, and Welfare - - Health - - - Health and Economic Development
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health

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