Service quality perception and customers’ satisfaction in internet banking service: a case study of public and private sector banks
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References listed on IDEAS
- Vijay M. Kumbhar, 2011. "Determinants of Internet Banking Adoption: An Empirical Evidences from Indian Banking," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(4), pages 15-25, May.
- Vijay M. KUMBHAR, 2011. "Customers’ Satisfaction In Atm Service: An Empirical Evidences From Public And Private Sector Banks In India," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 3(2), pages 24-35, June.
- Oliver, Richard L, 1993. "Cognitive, Affective, and Attribute BAses of the Satisfaction Response," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(3), pages 418-430, December.
- Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
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Cited by:
- Gladys Chikondi Daka & Jackson Phiri, 2021. "Factors Driving the Adoption of E-banking Services Based on the UTAUT Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(6), pages 1-43, July.
- Syed Ali Raza & Syed Tehseen Jawaid & Ayesha Hassan, 2015.
"Internet banking and customer satisfaction in Pakistan,"
Qualitative Research in Financial Markets, Emerald Group Publishing Limited, vol. 7(1), pages 24-36, February.
- Raza, Syed Ali & Jawaid, Syed Tehseen & Hassan, Ayesha, 2013. "Internet Banking and Customer Satisfaction in Pakistan," MPRA Paper 48395, University Library of Munich, Germany.
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More about this item
Keywords
Service Quality; Perception; Customers’ Satisfaction; Internet Banking Service;All these keywords.
JEL classification:
- G2 - Financial Economics - - Financial Institutions and Services
NEP fields
This paper has been announced in the following NEP Reports:- NEP-BAN-2012-03-08 (Banking)
- NEP-MKT-2012-03-08 (Marketing)
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