IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/10810.html
   My bibliography  Save this paper

MBNQA criteria in education: Assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme

Author

Listed:
  • Islam, Rafikul

Abstract

In order to improve quality and productivity among American companies, Malcolm Baldrige National Quality Award (MBNQA) was launched by the National Institute of Standards and Technology (NIST) under the Department of Commerce of US government in 1987. Over the years, the award has been proved to be effective in improving companies’ market share, customer satisfaction, employee morals and also profitability. MBNQA has been a ‘role model’ in developing national quality award for many other countries in the world. Furthermore, for organizational self-assessment, the criteria framework of MBNQA has been in use throughout the world. Presently, the award is offered in three categories: Business, Education, and Health-care. The present paper is concerned with MBNQA in Education. NIST has developed a comprehensive set of criteria to be fulfilled in order to be eligible to win the award. However, in the existing literature, it is not clear how the weights are assigned to the criteria and subcriteria. The present paper uses analytic hierarchy process (AHP) to reassign criteria weights from a Malaysian perspective. Furthermore, the paper points out the fallacy of the present evaluation scheme and proposes an alternative one based upon the absolute measurement procedure of AHP. The modified scheme is expected to enhance the fairness in evaluation of the award aspirants. The paper also shares the experiences gathered in data collection using AHP.

Suggested Citation

  • Islam, Rafikul, 2005. "MBNQA criteria in education: Assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme," MPRA Paper 10810, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:10810
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/10810/1/MPRA_paper_10810.pdf
    File Function: original version
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
    2. Collier, David A., 1992. "Service, please: The Malcolm Baldrige National Quality Award," Business Horizons, Elsevier, vol. 35(4), pages 88-95.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Flavio Martins & Maria Fatima Almeida & Rodrigo Calili & Agatha Oliveira, 2020. "Design Thinking Applied to Smart Home Projects: A User-Centric and Sustainable Perspective," Sustainability, MDPI, vol. 12(23), pages 1-27, December.
    2. Pathiraja, Erandathie & Griffith, Garry & Farquharson, Robert & Faggia, Rob, 2019. "The Cost of Climate Change to Agricultural Industries: Coconuts in Sri Lanka," International Journal on Food System Dynamics, International Center for Management, Communication, and Research, vol. 10(05), December.
    3. V. Srinivasan & G. Shainesh & Anand K. Sharma, 2015. "An approach to prioritize customer-based, cost-effective service enhancements," The Service Industries Journal, Taylor & Francis Journals, vol. 35(14), pages 747-762, October.
    4. Patricija Bajec & Danijela Tuljak-Suban, 2019. "An Integrated Analytic Hierarchy Process—Slack Based Measure-Data Envelopment Analysis Model for Evaluating the Efficiency of Logistics Service Providers Considering Undesirable Performance Criteria," Sustainability, MDPI, vol. 11(8), pages 1-18, April.
    5. Xinxin Liu & Xiaosheng Wang & Haiying Guo & Xiaojie An, 2021. "Benefit Allocation in Shared Water-Saving Management Contract Projects Based on Modified Expected Shapley Value," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 35(1), pages 39-62, January.
    6. Sushil, 2019. "Efficient interpretive ranking process incorporating implicit and transitive dominance relationships," Annals of Operations Research, Springer, vol. 283(1), pages 1489-1516, December.
    7. Moumita Palchaudhuri & Sujata Biswas, 2016. "Application of AHP with GIS in drought risk assessment for Puruliya district, India," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 84(3), pages 1905-1920, December.
    8. Tommaso Ortalli & Andrea Di Martino & Michela Longo & Dario Zaninelli, 2024. "Make-or-Buy Policy Decision in Maintenance Planning for Mobility: A Multi-Criteria Approach," Logistics, MDPI, vol. 8(2), pages 1-18, May.
    9. D. K. Choudhury, 2019. "Standard Critical Path and Selection of Most Economic and Quality Contractors for Construction of Thermal Power Plant: A Case Study in NTPC," Metamorphosis: A Journal of Management Research, , vol. 18(2), pages 103-118, December.
    10. Choudhary, Devendra & Shankar, Ravi, 2012. "An STEEP-fuzzy AHP-TOPSIS framework for evaluation and selection of thermal power plant location: A case study from India," Energy, Elsevier, vol. 42(1), pages 510-521.
    11. Madjid Tavana & Mariya Sodenkamp & Leena Suhl, 2010. "A soft multi-criteria decision analysis model with application to the European Union enlargement," Annals of Operations Research, Springer, vol. 181(1), pages 393-421, December.
    12. Levary, Reuven R. & Wan, Ke, 1999. "An analytic hierarchy process based simulation model for entry mode decision regarding foreign direct investment," Omega, Elsevier, vol. 27(6), pages 661-677, December.
    13. Lilian. O. Iheukwumere-Esotu & Akilu Yunusa-Kaltungo, 2021. "Knowledge Criticality Assessment and Codification Framework for Major Maintenance Activities: A Case Study of Cement Rotary Kiln Plant," Sustainability, MDPI, vol. 13(9), pages 1-21, April.
    14. Alpana Agarwal & Divina Raghav, 2023. "Analysing Determinants of Employee Performance Based on Reverse Mentoring and Employer Branding Using Analytic Hierarchical Process," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(3), pages 343-358, August.
    15. María Pilar de la Cruz López & Juan José Cartelle Barros & Alfredo del Caño Gochi & Manuel Lara Coira, 2021. "New Approach for Managing Sustainability in Projects," Sustainability, MDPI, vol. 13(13), pages 1-27, June.
    16. Sward, Jeffrey A. & Nilson, Roberta S. & Katkar, Venktesh V. & Stedman, Richard C. & Kay, David L. & Ifft, Jennifer E. & Zhang, K. Max, 2021. "Integrating social considerations in multicriteria decision analysis for utility-scale solar photovoltaic siting," Applied Energy, Elsevier, vol. 288(C).
    17. Mou, W.M. & Wong, W.-K. & McAleer, M.J., 2018. "Financial Credit Risk and Core Enterprise Supply Chains," Econometric Institute Research Papers EI2018-27, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    18. Marco Rogna, 2019. "A First-Phase Screening Device for Site Selection of Large-Scale Solar Plants with an Application to Italy," BEMPS - Bozen Economics & Management Paper Series BEMPS57, Faculty of Economics and Management at the Free University of Bozen.
    19. Villacreses, Geovanna & Gaona, Gabriel & Martínez-Gómez, Javier & Jijón, Diego Juan, 2017. "Wind farms suitability location using geographical information system (GIS), based on multi-criteria decision making (MCDM) methods: The case of continental Ecuador," Renewable Energy, Elsevier, vol. 109(C), pages 275-286.
    20. Wenshuai Wu & Gang Kou, 2016. "A group consensus model for evaluating real estate investment alternatives," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 2(1), pages 1-10, December.

    More about this item

    Keywords

    Malcolm Baldrige national quality award; total quality management; analytic hierarchy process; evaluation;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:10810. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.