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Using Wait-time Thresholds to Improve Mobility: The Case of UberWAV Services in Toronto

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  • Young, Mischa
  • Farber, Steven

Abstract

We examine the wait-time of Uber’s wheelchair accessible service (UberWAV) in Toronto, to determine whether it meets the City’s 11-minutes average wait-time requirement. Using a 12-million record dataset of every ride-hailing trip conducted in Toronto between September 2016 and March 2017, we show that wait-times for UberWAV services were, on average, longer during rush hour periods and for trips further away from downtown. Despite this, we find that UberWAV services met the average wait-time requirement imposed by the City and believe that by offering shorter wait-times than previously available, this service significantly improves the mobility of people who require accessible transport services.

Suggested Citation

  • Young, Mischa & Farber, Steven, 2020. "Using Wait-time Thresholds to Improve Mobility: The Case of UberWAV Services in Toronto," OSF Preprints z9a4h_v1, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:z9a4h_v1
    DOI: 10.31219/osf.io/z9a4h_v1
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