IDEAS home Printed from https://ideas.repec.org/p/nbr/nberwo/28588.html
   My bibliography  Save this paper

Digital Resilience: How Work-From-Home Feasibility Affects Firm Performance

Author

Listed:
  • John (Jianqiu) Bai
  • Erik Brynjolfsson
  • Wang Jin
  • Sebastian Steffen
  • Chi Wan

Abstract

Digital technologies may make some tasks, jobs and firms more resilient to unanticipated shocks. We extract data from over 200 million U.S. job postings to construct an index for firms' resilience to the Covid-19 pandemic by assessing the work-from-home (WFH) feasibility of their labor demand. Using a difference-in-differences framework, we find that public firms with high pre-pandemic WFH index values had significantly higher sales, net incomes, and stock returns than their peers during the pandemic. Our results indicate that firms with higher digital resilience, as measured through our pre-pandemic WFH index, performed significantly better in general, and in non-essential industries in particular, where WFH feasibility was necessary to continue operation. The ability to use digital technologies to work remotely also mattered more in non-high-tech industries than in high-tech ones. Lastly, we find evidence that firms with lower pre-pandemic WFH feasibility attempted to catch up to their more resilient competitors via greater software investment. This is consistent with a complementarity between digital technologies and WFH practices. Our study's results are robust to a variety of empirical specifications and provide a first look at how WFH practices improved resilience to a major, unanticipated social and economic shock.

Suggested Citation

  • John (Jianqiu) Bai & Erik Brynjolfsson & Wang Jin & Sebastian Steffen & Chi Wan, 2021. "Digital Resilience: How Work-From-Home Feasibility Affects Firm Performance," NBER Working Papers 28588, National Bureau of Economic Research, Inc.
  • Handle: RePEc:nbr:nberwo:28588
    Note: IO LS PR
    as

    Download full text from publisher

    File URL: http://www.nber.org/papers/w28588.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. repec:pup:chapts:9889-01 is not listed on IDEAS
    2. Cosmin Ilut & Matthias Kehrig & Martin Schneider, 2018. "Slow to Hire, Quick to Fire: Employment Dynamics with Asymmetric Responses to News," Journal of Political Economy, University of Chicago Press, vol. 126(5), pages 2011-2071.
    3. Nicholas Bloom & James Liang & John Roberts & Zhichun Jenny Ying, 2015. "Does Working from Home Work? Evidence from a Chinese Experiment," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 130(1), pages 165-218.
    4. Ryan A. Decker & John Haltiwanger & Ron S. Jarmin & Javier Miranda, 2017. "Declining Dynamism, Allocative Efficiency, and the Productivity Slowdown," American Economic Review, American Economic Association, vol. 107(5), pages 322-326, May.
    5. Dingel, Jonathan I. & Neiman, Brent, 2020. "How many jobs can be done at home?," Journal of Public Economics, Elsevier, vol. 189(C).
    6. Brad Hershbein & Lisa B. Kahn, 2018. "Do Recessions Accelerate Routine-Biased Technological Change? Evidence from Vacancy Postings," American Economic Review, American Economic Association, vol. 108(7), pages 1737-1772, July.
    7. Stefano Ramelli & Alexander F Wagner, 2020. "Feverish Stock Price Reactions to COVID-19," The Review of Corporate Finance Studies, Society for Financial Studies, vol. 9(3), pages 622-655.
    8. Seth G. Benzell & Avinash Collis & Christos Nicolaides, 2020. "Rationing social contact during the COVID-19 pandemic: Transmission risk and social benefits of US locations," Proceedings of the National Academy of Sciences, Proceedings of the National Academy of Sciences, vol. 117(26), pages 14642-14644, June.
    9. Coibion, Olivier & Gorodnichenko, Yuriy & Weber, Michael, 2020. "Labor Markets During the Covid-19 Crisis: A Preliminary View," Department of Economics, Working Paper Series qt7rx7t91p, Department of Economics, Institute for Business and Economic Research, UC Berkeley.
    10. Rui Albuquerque & Yrjo Koskinen & Shuai Yang & Chendi Zhang, 2020. "Resiliency of Environmental and Social Stocks: An Analysis of the Exogenous COVID-19 Market Crash," The Review of Corporate Finance Studies, Society for Financial Studies, vol. 9(3), pages 593-621.
    11. Viral V Acharya & Sascha Steffen, 2020. "The Risk of Being a Fallen Angel and the Corporate Dash for Cash in the Midst of COVID," The Review of Corporate Finance Studies, Society for Financial Studies, vol. 9(3), pages 430-471.
    12. Karl V. Lins & Henri Servaes & Ane Tamayo, 2017. "Social Capital, Trust, and Firm Performance: The Value of Corporate Social Responsibility during the Financial Crisis," Journal of Finance, American Finance Association, vol. 72(4), pages 1785-1824, August.
    13. Gerald S. Oettinger, 2011. "The Incidence and Wage Consequences of Home-Based Work in the United States, 1980–2000," Journal of Human Resources, University of Wisconsin Press, vol. 46(2), pages 237-260.
    14. Forsythe, Eliza & Kahn, Lisa B. & Lange, Fabian & Wiczer, David, 2020. "Labor demand in the time of COVID-19: Evidence from vacancy postings and UI claims," Journal of Public Economics, Elsevier, vol. 189(C).
    15. David Deming & Lisa B. Kahn, 2018. "Skill Requirements across Firms and Labor Markets: Evidence from Job Postings for Professionals," Journal of Labor Economics, University of Chicago Press, vol. 36(S1), pages 337-369.
    16. Dimitris Papanikolaou & Lawrence D W Schmidt, 2022. "Working Remotely and the Supply-Side Impact of COVID-19 [The unprecedented stock market reaction to COVID-19]," The Review of Asset Pricing Studies, Society for Financial Studies, vol. 12(1), pages 53-111.
    17. Erik Brynjolfsson & John J. Horton & Adam Ozimek & Daniel Rock & Garima Sharma & Hong-Yi TuYe, 2020. "COVID-19 and Remote Work: An Early Look at US Data," NBER Working Papers 27344, National Bureau of Economic Research, Inc.
    18. Stefano Ramelli & Alexander F Wagner, 0. "Feverish Stock Price Reactions to COVID-19," Review of Corporate Finance Studies, Oxford University Press, vol. 9(3), pages 622-655.
    19. Andrew Atkeson, 2020. "What Will be the Economic Impact of COVID-19 in the US? Rough Estimates of Disease Scenarios," Staff Report 595, Federal Reserve Bank of Minneapolis.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tomiura, Eiichi & Kumanomido, Hiroshi, 2023. "Impacts of inter-firm relations on the adoption of remote work: Evidence from a survey in Japan during the COVID-19 pandemic," Japan and the World Economy, Elsevier, vol. 68(C).
    2. Cevat Giray Aksoy & Jose Maria Barrero & Nicholas Bloom & Steven J. Davis & Mathias Dolls & Pablo Zarate, 2022. "Working from Home Around the World," EconPol Forum, CESifo, vol. 23(06), pages 38-41, November.
    3. Wadim Strielkowski & Irina Firsova & Svetlana Azarova & Irina Shatskaya, 2022. "Novel Insights in the Leadership in Business and Economics: A Post-Coronavirus Update," Economies, MDPI, vol. 10(2), pages 1-20, February.
    4. Bloom, Nicholas & Davis, Steven J. & Hansen, Stephen & Lambert, Peter John & Sadun, Raffaella & Taska, Bledi, 2023. "Remote work across jobs, companies and space," LSE Research Online Documents on Economics 121302, London School of Economics and Political Science, LSE Library.
    5. Joël Cariolle & Florian Léon, 2022. "How internet helped firms to cope with COVID-19," Working Papers hal-03592617, HAL.
    6. Meghana Ayyagari & Yuxi Cheng & Ariel Weinberger, 2022. "Surviving Pandemics: The Role of Spillovers," CESifo Working Paper Series 9891, CESifo.
    7. Oikonomou, Myrto & Pierri, Nicola & Timmer, Yannick, 2023. "IT shields: Technology adoption and economic resilience during the COVID-19 pandemic," Labour Economics, Elsevier, vol. 81(C).
    8. Silva, Thiago Christiano & Wilhelm, Paulo Victor Berri & Tabak, Benjamin Miranda, 2022. "The role of non-critical business and telework propensity in international stock markets during the COVID-19 pandemic," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 79(C).
    9. Pagano, Marco & Wagner, Christian & Zechner, Josef, 2023. "Disaster resilience and asset prices," Journal of Financial Economics, Elsevier, vol. 150(2).
    10. Daiji Kawaguchi & Sagiri Kitao & Manabu Nose, 2022. "The impact of COVID-19 on Japanese firms: mobility and resilience via remote work," International Tax and Public Finance, Springer;International Institute of Public Finance, vol. 29(6), pages 1419-1449, December.
    11. James C. Davis & Holden A. Diethorn & Gerald R. Marschke & Andrew J. Wang, 2021. "STEM Employment Resiliency During Recessions: Evidence from the COVID-19 Pandemic," NBER Working Papers 29568, National Bureau of Economic Research, Inc.
    12. Yakov P. Silin, 2022. "Response of the Russian business to the COVID-19 pandemic (the case of six industries)," Upravlenets, Ural State University of Economics, vol. 13(1), pages 100-107, March.
    13. Doerr, S. & Erdem, M. & Franco, G. & Gambacorta, L. & Illes, A., 2021. "Technological capacity and firms’ recovery from Covid-19," Economics Letters, Elsevier, vol. 209(C).
    14. Erdsiek, Daniel & Rost, Vincent, 2023. "How do managers form their expectations about working from home? Survey experiments on the perception of productivity," ZEW Discussion Papers 23-018, ZEW - Leibniz Centre for European Economic Research.
    15. Giovanni Gallipoli & Christos A. Makridis, 2022. "Sectoral digital intensity and GDP growth after a large employment shock: A simple extrapolation exercise," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 55(S1), pages 446-479, February.
    16. Julia Darby & Stuart McIntyre & Graeme Roy, 2022. "What can analysis of 47 million job advertisements tell us about how opportunities for homeworking are evolving in the United Kingdom?," Industrial Relations Journal, Wiley Blackwell, vol. 53(4), pages 281-302, July.
    17. Ho, Tuan & Kim, Kirak & Li, Yang & Xu, Fangming, 2023. "Does real flexibility help firms navigate the COVID-19 pandemic?," The British Accounting Review, Elsevier, vol. 55(4).
    18. Hoang, Khanh & Arif, Muhammad & Nguyen, Cuong, 2022. "Corporate investment and government policy during the COVID-19 crisis," International Review of Economics & Finance, Elsevier, vol. 80(C), pages 677-696.
    19. Diekhof, Josefine & Krieger, Bastian & Licht, Georg & Rammer, Christian & Schmitt, Johannes & Stenke, Gero, 2021. "The impact of the Covid-19 crisis on innovation: First in-sights from the German business sector," ZEW Expert Briefs 21-06, ZEW - Leibniz Centre for European Economic Research.
    20. Liang, Chen & Zhu, Minghao & Lee, Peter K.C. & Cheng, T.C.E. & Yeung, Andy C.L., 2024. "Combating extreme weather through operations management: Evidence from a natural experiment in China," International Journal of Production Economics, Elsevier, vol. 267(C).
    21. Trunschke, Markus & Peters, Bettina & Czarnitzki, Dirk & Rammer, Christian, 2024. "Pandemic effects: Do innovation activities of firms suffer from Long COVID?," Research Policy, Elsevier, vol. 53(7).
    22. Chen, Yutong & Debnath, Sisir & Sekhri, Sheetal & Sekhri, Vishal, 2023. "The impact of Covid-19 containment lockdowns on MSMEs in India and resilience of exporting firms," Journal of Economic Behavior & Organization, Elsevier, vol. 210(C), pages 320-341.
    23. Ben Yahmed, Sarra & Berlingieri, Francesco & Brüll, Eduard, 2022. "Adjustments of local labour markets to the COVID-19 crisis: The role of digitalisation and working-from-home," ZEW Discussion Papers 22-031, ZEW - Leibniz Centre for European Economic Research.
    24. Syed Abdul Rehman Khan & Danish Iqbal Godil & Munaza Bibi & Zhang Yu & Syed Muhammad Ahsan Rizvi, 2021. "The Economic and Social Impact of Teleworking in Romania: Present Practices and Post Pandemic Developments," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(58), pages 787-787, August.
    25. Amat Adarov & David Klenert & Robert Marschinski & Robert Stehrer, 2022. "Productivity drivers: empirical evidence on the role of digital and intangible capital, FDI and integration," Applied Economics, Taylor & Francis Journals, vol. 54(48), pages 5515-5531, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bloom, Nicholas & Davis, Steven J. & Hansen, Stephen & Lambert, Peter John & Sadun, Raffaella & Taska, Bledi, 2023. "Remote work across jobs, companies and space," LSE Research Online Documents on Economics 121302, London School of Economics and Political Science, LSE Library.
    2. Xiaoling Chu & Chiuling Lu & Desmond Tsang, 2021. "Geographic Scope and Real Estate Firm Performance during the COVID-19 Pandemic," JRFM, MDPI, vol. 14(7), pages 1-16, July.
    3. Alexander Bick & Adam Blandin & Karel Mertens, 2023. "Work from Home before and after the COVID-19 Outbreak," American Economic Journal: Macroeconomics, American Economic Association, vol. 15(4), pages 1-39, October.
    4. Gu, Ran & Zhong, Ling, 2023. "Effects of stay-at-home orders on skill requirements in vacancy postings," Labour Economics, Elsevier, vol. 82(C).
    5. Leslie, Emily & Wilson, Riley, 2020. "Sheltering in place and domestic violence: Evidence from calls for service during COVID-19," Journal of Public Economics, Elsevier, vol. 189(C).
    6. Takahashi, Hidenori & Yamada, Kazuo, 2021. "When the Japanese stock market meets COVID-19: Impact of ownership, China and US exposure, and ESG channels," International Review of Financial Analysis, Elsevier, vol. 74(C).
    7. Ding, Wenzhi & Levine, Ross & Lin, Chen & Xie, Wensi, 2021. "Corporate immunity to the COVID-19 pandemic," Journal of Financial Economics, Elsevier, vol. 141(2), pages 802-830.
    8. Adams-Prassl, Abi & Boneva, Teodora & Golin, Marta & Rauh, Christopher, 2022. "Work that can be done from home: evidence on variation within and across occupations and industries," Labour Economics, Elsevier, vol. 74(C).
    9. Oikonomou, Myrto & Pierri, Nicola & Timmer, Yannick, 2023. "IT shields: Technology adoption and economic resilience during the COVID-19 pandemic," Labour Economics, Elsevier, vol. 81(C).
    10. Adams-Prassl, A. & Boneva, T. & Golin, M. & Rauh, C., 2020. "Work Tasks That Can Be Done From Home: Evidence on Variation Within and Across Occupations and Industries," Cambridge Working Papers in Economics 2040, Faculty of Economics, University of Cambridge.
    11. Pagano, Marco & Wagner, Christian & Zechner, Josef, 2023. "Disaster resilience and asset prices," Journal of Financial Economics, Elsevier, vol. 150(2).
    12. Egana-delSol, Pablo & Micco, Alejandro, 2024. "The Role of Technological Change in the Evolution of the Employment to Output Elasticity," IZA Discussion Papers 17003, Institute of Labor Economics (IZA).
    13. Rüdiger Fahlenbrach & Kevin Rageth & René M Stulz, 2021. "How Valuable Is Financial Flexibility when Revenue Stops? Evidence from the COVID-19 Crisis [The risk of being a fallen angel and the corporate dash for cash in the midst of COVID]," The Review of Financial Studies, Society for Financial Studies, vol. 34(11), pages 5474-5521.
    14. Louis‐Philippe Beland & Abel Brodeur & Derek Mikola & Taylor Wright, 2022. "The short‐term economic consequences of COVID‐19: Occupation tasks and mental health in Canada," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 55(S1), pages 214-247, February.
    15. Bamieh, Omar & Ziegler, Lennart, 2022. "Are remote work options the new standard? Evidence from vacancy postings during the COVID-19 crisis," Labour Economics, Elsevier, vol. 76(C).
    16. Murillo Campello & Gaurav Kankanhalli & Pradeep Muthukrishnan, 2020. "Corporate Hiring under COVID-19: Labor Market Concentration, Downskilling, and Income Inequality," NBER Working Papers 27208, National Bureau of Economic Research, Inc.
    17. Barrot, Jean-Noël & Bonelli, Maxime & Grassi, Basile & Sauvagnat, Julien, 2024. "Causal effects of closing businesses in a pandemic," Journal of Financial Economics, Elsevier, vol. 154(C).
    18. Massimiliano Affinito & Raffaele Santioni, 2021. "When the panic broke out: COVID-19 and investment funds' portfolio rebalancing around the world," Temi di discussione (Economic working papers) 1342, Bank of Italy, Economic Research and International Relations Area.
    19. Neukirchen, Daniel & Engelhardt, Nils & Krause, Miguel & Posch, Peter N., 2022. "Firm efficiency and stock returns during the COVID-19 crisis," Finance Research Letters, Elsevier, vol. 44(C).
    20. Nils Engelhardt & Jens Ekkenga & Peter Posch, 2021. "ESG Ratings and Stock Performance during the COVID-19 Crisis," Sustainability, MDPI, vol. 13(13), pages 1-15, June.

    More about this item

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure
    • L0 - Industrial Organization - - General
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • O0 - Economic Development, Innovation, Technological Change, and Growth - - General
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:nbr:nberwo:28588. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: the person in charge (email available below). General contact details of provider: https://edirc.repec.org/data/nberrus.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.