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Incomplete Disclosure: Evidence of Signaling and Countersignaling

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Listed:
  • Benjamin B. Bederson
  • Ginger Zhe Jin
  • Phillip Leslie
  • Alexander J. Quinn
  • Ben Zou

Abstract

In 2011, Maricopa County adopted voluntary restaurant hygiene grade cards (A, B, C, D). Using inspections results between 2007 and 2013, we show that only 58 percent of the subsequent inspections led to online grade posting. Although the disclosure rate in general declines with inspection outcome, higher-quality A restaurants are less likely to disclose than lower-quality As. After examining potential explanations, we believe the observed pattern is best explained by a mixture of signaling and countersignaling: the better A restaurants use nondisclosure as a countersignal, while worse As and better Bs use disclosure to stand out from the other restaurants.

Suggested Citation

  • Benjamin B. Bederson & Ginger Zhe Jin & Phillip Leslie & Alexander J. Quinn & Ben Zou, 2016. "Incomplete Disclosure: Evidence of Signaling and Countersignaling," NBER Working Papers 22710, National Bureau of Economic Research, Inc.
    • Handle: RePEc:nbr:nberwo:22710
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    1. Iván Marinovic & Andrzej Skrzypacz & Felipe Varas, 2018. "Dynamic Certification and Reputation for Quality," American Economic Journal: Microeconomics, American Economic Association, vol. 10(2), pages 58-82, May.
    2. Ginger Zhe Jin & Michael Luca & Daniel Martin, 2021. "Is No News (Perceived As) Bad News? An Experimental Investigation of Information Disclosure," American Economic Journal: Microeconomics, American Economic Association, vol. 13(2), pages 141-173, May.
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    6. Nick Feltovich & Richmond Harbaugh & Ted To, 2002. "Too Cool for School? Signalling and Countersignalling," RAND Journal of Economics, The RAND Corporation, vol. 33(4), pages 630-649, Winter.
    7. Oliver Board, 2009. "Competition And Disclosure," Journal of Industrial Economics, Wiley Blackwell, vol. 57(1), pages 197-213, March.
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    9. Mathios, Alan D, 2000. "The Impact of Mandatory Disclosure Laws on Product Choices: An Analysis of the Salad Dressing Market," Journal of Law and Economics, University of Chicago Press, vol. 43(2), pages 651-677, October.
    10. Michael J. Fishman & Kathleen M. Hagerty, 2003. "Mandatory Versus Voluntary Disclosure in Markets with Informed and Uninformed Customers," The Journal of Law, Economics, and Organization, Oxford University Press, vol. 19(1), pages 45-63, April.
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    Citations

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    Cited by:

    1. Montero, Maria & Sheth, Jesal D., 2021. "Naivety about hidden information: An experimental investigation," Journal of Economic Behavior & Organization, Elsevier, vol. 192(C), pages 92-116.
    2. Schmitt, Stefanie Y. & Bruckner, Dominik, 2023. "Unaware consumers and disclosure of deficiencies," Games and Economic Behavior, Elsevier, vol. 142(C), pages 1018-1042.
    3. Hisayuki Yoshimoto & Andriy Zapechelnyuk, 2019. "Are There 'Ratatouille' Restaurants? On Anticorrelation of Food Quality and Hygiene," Discussion Paper Series, School of Economics and Finance 202001, School of Economics and Finance, University of St Andrews, revised 05 Mar 2020.
    4. Bo Cowgill & Amanda Agan & Laura K. Gee, 2024. "The Gender Disclosure Gap: Salary History Bans Unravel When Men Volunteer Their Income," Organization Science, INFORMS, vol. 35(5), pages 1571-1588, September.
    5. Jeroen Nieboer, 2022. "Positional enhancement in effort-based social comparisons," Discussion Papers 2022-02, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
    6. Jeanne Hagenbach & Charlotte Saucet, 2024. "Motivated Skepticism," Working Papers hal-03770685, HAL.
    7. Makofske, Matthew P., 2024. "Anticipated Inspection, Inhibited Detection, and Diminished Deterrence," 2024 Annual Meeting, July 28-30, New Orleans, LA 343681, Agricultural and Applied Economics Association.
    8. Harbaugh, Richmond & To, Theodore, 2020. "False modesty: When disclosing good news looks bad," Journal of Mathematical Economics, Elsevier, vol. 87(C), pages 43-55.
    9. Ginger Zhe Jin & Michael Luca & Daniel Martin, 2022. "Complex Disclosure," Management Science, INFORMS, vol. 68(5), pages 3236-3261, May.
    10. Jeanne Hagenbach & Charlotte Saucet, 2024. "Motivated Skepticism," Université Paris1 Panthéon-Sorbonne (Post-Print and Working Papers) hal-03770685, HAL.
    11. Tom Lane & Minghai Zhou, 2022. "Failure of unravelling theory? A natural field experiment on voluntary quality disclosure," Discussion Papers 2022-17, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
    12. Benndorf, Volker & Kübler, Dorothea & Normann, Hans-Theo, 2022. "Behavioral forces driving information unraveling," Discussion Papers, Research Unit: Market Behavior SP II 2022-206, WZB Berlin Social Science Center.
    13. Han Zhu & Yimin Yu & Saibal Ray, 2021. "Quality Disclosure Strategy under Customer Learning Opportunities," Production and Operations Management, Production and Operations Management Society, vol. 30(4), pages 1136-1153, April.
    14. Jeanne Hagenbach & Charlotte Saucet, 2024. "Motivated Skepticism," SciencePo Working papers Main hal-03770685, HAL.
    15. Benndorf, Volker & Kübler, Dorothea & Normann, Hans-Theo, 2023. "Behavioral forces driving information unraveling," Discussion Papers, Research Unit: Market Behavior SP II 2023-207, WZB Berlin Social Science Center.
    16. Makofske, Matthew, 2024. "Anticipated Monitoring, Inhibited Detection, and Diminished Deterrence," MPRA Paper 120044, University Library of Munich, Germany.

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    More about this item

    JEL classification:

    • D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
    • H75 - Public Economics - - State and Local Government; Intergovernmental Relations - - - State and Local Government: Health, Education, and Welfare
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce

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