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Managing customer relationships : organizational evolution in the IT firms

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  • Tunisini, Annalisa

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  • Tunisini, Annalisa, 1993. "Managing customer relationships : organizational evolution in the IT firms," Working Papers 1993:1, Uppsala University, Department of Business Studies.
    • Handle: RePEc:hhb:uufewp:9301
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    1. Håkansson, Håkan & Snehota, Ivan, 1989. "No business is an island: The network concept of business strategy," Scandinavian Journal of Management, Elsevier, vol. 5(3), pages 187-200.
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