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Les "bonnes pratiques" des centres d'appels en matière de gestion des ressources humaines et d'organisation du travail

Author

Listed:
  • Caroline Lanciano-Morandat

    (LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique)

  • Hiroatsu Nohara

    (LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique)

  • Robert Tchobanian

    (LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique)

Abstract

Synthèse du "French Call Centre Industry Report 2004"

Suggested Citation

  • Caroline Lanciano-Morandat & Hiroatsu Nohara & Robert Tchobanian, 2005. "Les "bonnes pratiques" des centres d'appels en matière de gestion des ressources humaines et d'organisation du travail," Working Papers halshs-00086563, HAL.
    • Handle: RePEc:hal:wpaper:halshs-00086563
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00086563
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    Cited by:

    1. Hiroatsu Nohara & Robert Tchobanian, 2008. "Production de services, organisation du travail et gestion des ressources humaines," Working Papers halshs-03268223, HAL.

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