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La gestion des temps et des délais : un enjeu central dans les mairies

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  • Caroline Tahar

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes)

Abstract

n front of the disruption of time organization in modern societies and the impression of lacking time, many town councils have understood that managing time is urgent. A survey shows the rise of time management in municipal services. It brings out that municipal public services use some methods and tools sprung from management of services industry. But in spite of "customer focus", users' time demand is often undervalued by town councils. Yet saving time can increase service value while it can reduce costs.

Suggested Citation

  • Caroline Tahar, 2012. "La gestion des temps et des délais : un enjeu central dans les mairies," Working Papers hal-00725523, HAL.
    • Handle: RePEc:hal:wpaper:hal-00725523
    Note: View the original document on HAL open archive server: https://hal.science/hal-00725523
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    References listed on IDEAS

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    1. Hsiao, Ming-Hsiung, 2009. "Shopping mode choice: Physical store shopping versus e-shopping," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(1), pages 86-95, January.
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    3. Kiane Goudarzi & Pierre Eiglier, 2006. "La socialisation organisationnelle du client dans les entreprises de service: concept et dimensions," Post-Print hal-02023878, HAL.
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    Cited by:

    1. Caroline Tahar & Laetitia Monnier-Senicourt, 2015. "Self-service accounting: Mass retailing recipes for chartered accountants [Le libre-service de l’expertise comptable : Recettes de la grande distribution pour experts comptables]," Post-Print hal-01188879, HAL.
    2. Caroline Tahar, 2018. "Des services aux nouvelles formes de production : une nécessaire évolution du contrôle de gestion," Post-Print hal-01907879, HAL.

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