La prise en compte des temps et des délais dans les mairies : étude de la démarche d'une ville moyenne
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- Piyush Kumar & Manohar U. Kalwani & Maqbool Dada, 1997. "The Impact of Waiting Time Guarantees on Customers' Waiting Experiences," Marketing Science, INFORMS, vol. 16(4), pages 295-314.
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Keywords
delivery and waiting time; Management control; municipal services; time; Contrôle de gestion; services; mairies; temps; délais;All these keywords.
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