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A propos de la nature de l’innovation dans les services : les enseignements d’une enquête postale

Author

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  • Faridah Djellal

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

Sur la base d'une enquête exploratoire, ce travail rend compte de la nature de l'innovation dans les services. Cette question est abordée de différentes manières, en utilisant, en premier lieu, la typologie d'inspiration schumpeterienne (produit, process, organisation, relation externe), mais également en changeant de perspective analytique, notamment de manière à faire apparaître d'autres types ou modalités d'innovations possibles (innovations ad hoc, innovations de recombinaison, etc.). L'innovation est également abordée selon ses relations vis-à-vis de la technologie (ou son contenu technologique) et son degré de nouveauté.

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2002. "A propos de la nature de l’innovation dans les services : les enseignements d’une enquête postale," Post-Print halshs-01114130, HAL.
    • Handle: RePEc:hal:journl:halshs-01114130
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01114130
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    References listed on IDEAS

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    1. Camal Gallouj & Faïz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    2. Faridah Djellal & Faïz Gallouj, 2000. "Le « casse-tête » de la mesure de l'innovation dans les services : enquête sur les enquêtes," Revue d'Économie Industrielle, Programme National Persée, vol. 93(1), pages 7-28.
    3. Faïz Gallouj, 1994. "Economie de l'innovation dans les services," Post-Print hal-01111989, HAL.
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    Cited by:

    1. Corinne Blanquart & Marie Delaplace, 2009. "Relational innovations, new services offers and transport infrastructure enhance value. The cases of a multimodal platform and a high speed rail service [Innovations relationnelles, nouvelles offre," Post-Print hal-01184942, HAL.
    2. Faridah Djellal & Camal Gallouj & Faïz Gallouj, 2003. "L’innovation dans les services et par les services: un bilan des travaux français récents (1999-2002)," Post-Print halshs-01114092, HAL.

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    Keywords

    innovation; service; enquête;
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