Coordination et échanges dans un collectif de venteLe cas de la mise en place d'un progiciel de CRM
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References listed on IDEAS
- Anni Borzeix & Béatrice Fraenkel, 2001. "Langage et travail, cognition, action, communication," Post-Print hal-00262617, HAL.
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Keywords
CRM; customer relationship management; vente; formats d'information; conventions; règles; P.G.I; Progiciel de gestion intégré; coopération; S.I; système d'information; groupware; workflow; management; multi-canalité; normalisation; temporalité;All these keywords.
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