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Motivation of hospital staff and quality of healthcare provision: The case of a provincial hospital

Author

Listed:
  • Mouad Elanouni

    (Faculté des sciences juridiques, économiques et sociales de Rabat Souissi)

  • Yasmina El Fethouni

    (Faculté des sciences juridiques, économiques et sociales de Rabat Souissi)

Abstract

This study examines the impact of various factors on the quality-of-care services, focusing on staff motivation, working conditions and remuneration. A conceptual model was developed to analyze these relationships. The results show that working conditions play a significant positive role, underlining the importance of a favorable working environment. Remuneration was identified as a key factor, indicating its major influence on quality of care. The study thus underlines the importance of adequate remuneration in motivating staff and guaranteeing quality care. However, an unexpected finding concerns continuing training, which could be explained by the fact that current training programs are not sufficiently adapted to the needs of the field or lack integration into daily practice. A more in-depth analysis of training programs and their implementation is needed to understand this paradoxical result. The appraisal and promotion system showed a moderate positive effect, suggesting that fair appraisals and promotion opportunities can encourage staff to improve the quality of care. Finally, recognition at work, while important, was less influential than other factors such as remuneration and working conditions.

Suggested Citation

  • Mouad Elanouni & Yasmina El Fethouni, 2024. "Motivation of hospital staff and quality of healthcare provision: The case of a provincial hospital," Post-Print hal-04709095, HAL.
  • Handle: RePEc:hal:journl:hal-04709095
    DOI: 10.5281/zenodo.13732822
    Note: View the original document on HAL open archive server: https://hal.science/hal-04709095v1
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    More about this item

    Keywords

    Human Resources quality of care services motivation. JEL Classification: I10 I18 M12 M54 J28. Paper type: Empirical Research Ressources humaines qualité des services de soins motivation. Classification JEL: I10 I18 M12 M54 J28; Human Resources; quality of care services; motivation. JEL Classification: I10; I18; M12; M54; J28. Paper type: Empirical Research Ressources humaines; qualité des services de soins; motivation. Classification JEL: I10; J28;
    All these keywords.

    JEL classification:

    • I10 - Health, Education, and Welfare - - Health - - - General
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • I10 - Health, Education, and Welfare - - Health - - - General
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • I10 - Health, Education, and Welfare - - Health - - - General
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • I10 - Health, Education, and Welfare - - Health - - - General
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy

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