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Reflections on resilience in the context of failure - Proposal of a Theoretical Framework

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  • Ghizlane Errabi

    (ISGA - Institut Supérieur d'Ingénierie et des Affaires [Marrakech])

Abstract

In perfect, ideal situations, everything is running smoothly and under the best conditions. The business is running smoothly, all the customers are satisfied and all the products delivered are in order. Suddenly, at any time, unexpected problems arise and affect the smooth running of the business. If zero failures are therefore unthinkable in any unstable environment subject to uncertainty, what can we say about the link between failure and resilience? Indeed, despite the concrete truth of the environment, it is in the latter that many beautiful things arise. Willingness versus action is the source of resilience and progress. This paper presents an overview of the theoretical framework linking context failure, compensatory strategies and resilience. More specifically, we focus on the contribution of compensatory or restitution strategies to the recovery of resilience. From the literature review, we examined several research works on failure contexts in order to subsequently propose a research model reflecting the role of compensations in recovery and resilience.

Suggested Citation

  • Ghizlane Errabi, 2023. "Reflections on resilience in the context of failure - Proposal of a Theoretical Framework," Post-Print hal-04623885, HAL.
    • Handle: RePEc:hal:journl:hal-04623885
    DOI: 10.54536/ajirb.v2i2.1774
    Note: View the original document on HAL open archive server: https://hal.science/hal-04623885
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    References listed on IDEAS

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    1. Ana Cristina Costa & Rogério Puga-Leal & Zulema Lopes Pereira, 2012. "An Assessment of Recovsat Utilization for Different Service Typologies," Quality Innovation Prosperity, Technical University of Košice, Department of integrated management, vol. 16(2).
    2. Kuo, Ying-Feng & Wu, Chi-Ming, 2012. "Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions," International Journal of Information Management, Elsevier, vol. 32(2), pages 127-138.
    3. Beninger, Stefanie & Francis, June N.P., 2021. "Collective market shaping by competitors and its contribution to market resilience," Journal of Business Research, Elsevier, vol. 122(C), pages 293-303.
    4. Noel Siu & Tracy Zhang & Cheuk-Ying Yau, 2013. "The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery," Journal of Business Ethics, Springer, vol. 114(4), pages 675-686, June.
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