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Digitalization of the tourism industry: What are the impacts of the new wave of technologies

Author

Listed:
  • Adelina Zeqiri

    (University of Pristina-Kosovo)

  • Mounir Dahmani

    (Université de Gafsa)

  • Adel Ben Youssef

    (UniCA - Université Côte d'Azur, GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique - UniCA - Université Côte d'Azur)

Abstract

The aim of this paper is to examine the impact of the new wave of technologies in the hospitality industry. We use a qualitative method to examine the effects of industry 4.0 technologies on the hospitality sector and how these technologies can help to resolve challenges it faces. While the first wave of technologies was characterized by lower cost, a more integrated value chain and other facilities, the newest technologies go far beyond this. Hospitality industry 4.0 technologies have new facilities and will have more important and deeper impacts. They should lead to reductions in mass tourism, personalized services and sustainability. The hospitality industry was an early adopter of technology. Over the years, digitalization has changed this sector and is expected to have even more profound changes on it in the post-COVID world. The future hospitality will change radically based on increased use of industry 4.0 technologies and different consumer behaviour and preferences.

Suggested Citation

  • Adelina Zeqiri & Mounir Dahmani & Adel Ben Youssef, 2020. "Digitalization of the tourism industry: What are the impacts of the new wave of technologies," Post-Print hal-03523747, HAL.
    • Handle: RePEc:hal:journl:hal-03523747
    Note: View the original document on HAL open archive server: https://hal.science/hal-03523747
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    References listed on IDEAS

    as
    1. Adel Ben Youssef & Adelina Zeqiri, 2020. "Hospitality Industry 4.0 and Climate Change," GREDEG Working Papers 2020-23, Groupe de REcherche en Droit, Economie, Gestion (GREDEG CNRS), Université Côte d'Azur, France.
    2. Susanto Basu & John G. Fernald, 2008. "Information and communications technology as a general purpose technology: evidence from U.S. industry data," Economic Review, Federal Reserve Bank of San Francisco, pages 1-15.
    3. Adel Ben Youssef, 2020. "How Can Industry 4.0 Contribute to Combatting Climate Change?," Revue d'économie industrielle, De Boeck Université, vol. 0(1), pages 161-193.
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    Cited by:

    1. Daniela MATUŠÍKOVÁ & Ivana ŠAFFOVÁ, 2024. "New Challenges In Digitalization Innovations Of Tourism Services At The Example Of Hospitality," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 33(1), pages 104-111, July.

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