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A Framework for Artificial Knowledge Creation in Organizations

Author

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  • Antoine Harfouche

    (UT - Université de Tours)

  • Bernard Quinio

    (CEROS - Centre d'Etudes et de Recherches sur les Organisations et la Stratégie - UPN - Université Paris Nanterre)

  • Sana Rouis Skandrani

    (CEROS - Centre d'Etudes et de Recherches sur les Organisations et la Stratégie - UPN - Université Paris Nanterre)

  • Rolande Marciniak

    (IDHES - Institutions et Dynamiques Historiques de l'Économie et de la Société - UP1 - Université Paris 1 Panthéon-Sorbonne - UP8 - Université Paris 8 Vincennes-Saint-Denis - UPN - Université Paris Nanterre - UEVE - Université d'Évry-Val-d'Essonne - CNRS - Centre National de la Recherche Scientifique - ENS Paris Saclay - Ecole Normale Supérieure Paris-Saclay)

Abstract

Recent advances in Artificial Intelligence (AI) have increased the ability of organizations to analyze data to support decisions. However, there is little focus to date, on the potential role of AI in organizational knowledge creation. This paper develops a framework of organizational artificial knowledge creation based on a synthesis of the literature, and the implementation of a multi-agent AI in an organization. We identify five stages for developing organizational artificial knowledge: 1) Extracting and Collecting, 2) Curating, 3) Ingesting, 4) Training and Testing, 5) Analyzing and Predicting. We also identified two main practices triggered by the development of the AI multi-agent that distinguish them from traditional IS: the ability to initiate a dialogue between the different actors which can lead to the consolidation and aggregation of the organizational knowledge, and the ability to establish recursive and reflexive relation between individual knowledge and the organizational artificial knowledge.

Suggested Citation

  • Antoine Harfouche & Bernard Quinio & Sana Rouis Skandrani & Rolande Marciniak, 2017. "A Framework for Artificial Knowledge Creation in Organizations," Post-Print hal-03110617, HAL.
    • Handle: RePEc:hal:journl:hal-03110617
    Note: View the original document on HAL open archive server: https://hal.parisnanterre.fr/hal-03110617
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    File URL: https://hal.parisnanterre.fr/hal-03110617/document
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    References listed on IDEAS

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    1. Paul R. Carlile, 2004. "Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries," Organization Science, INFORMS, vol. 15(5), pages 555-568, October.
    2. Paul R. Carlile, 2002. "A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development," Organization Science, INFORMS, vol. 13(4), pages 442-455, August.
    3. Haridimos Tsoukas, 2009. "A Dialogical Approach to the Creation of New Knowledge in Organizations," Organization Science, INFORMS, vol. 20(6), pages 941-957, December.
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    Cited by:

    1. Verena Hossnofsky & Sebastian Junge, 2019. "Does the market reward digitalization efforts? Evidence from securities analysts’ investment recommendations," Journal of Business Economics, Springer, vol. 89(8), pages 965-994, December.

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