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Trust and Technology
[Confiance et Technologie]

Author

Listed:
  • Laurent Dupont

    (ERPI - Equipe de Recherche sur les Processus Innovatifs - UL - Université de Lorraine)

  • Joëlle Mastelic

    (HES-SO - University of Applied Sciences and Arts Northwestern Switzerland)

  • Nathalie Nyffeler

    (HES-SO - University of Applied Sciences and Arts Northwestern Switzerland)

  • Sophie Latrille

    (HES-SO - University of Applied Sciences and Arts Northwestern Switzerland)

  • Eric Seulliet

    (La Fabrique du Futur)

Abstract

Open Innovation is a field of research widely explored and many technologies are developed to support the involvement of users, or other external stakeholders of a company, in its distributed co-creation process, i.e. when actors work asynchronously and at geographical distance. One of the fundamental parameters to the success of distributed collaborative approaches is the trust that the actors have in each other, in the current process and in technology. However, practitioners make little use of trust as a parameter for piloting and supporting co-creation project deployment. The lack of understanding of the mechanisms involved seems to explain this situation. Using the analysis of two case studies of co-creation in the field of energy, this paper proposes to identify the levers, notably technological ones, favoring the confidence between stakeholders and by extension the agility of the process. In addition to practical lighting, this paper provides a first co-creation project management framework for practitioners, through the design of the "co-con" model.

Suggested Citation

  • Laurent Dupont & Joëlle Mastelic & Nathalie Nyffeler & Sophie Latrille & Eric Seulliet, 2019. "Trust and Technology [Confiance et Technologie]," Post-Print hal-02047441, HAL.
    • Handle: RePEc:hal:journl:hal-02047441
    DOI: 10.21494/ISTE.OP.2019.0314
    Note: View the original document on HAL open archive server: https://hal.science/hal-02047441
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    References listed on IDEAS

    as
    1. Laurent Dupont & Alex Gabriel & Mauricio Camargo & Claudine Guidat, 2017. "Collaborative Innovation Projects Engaging open communities: a Case Study on Emerging Challenges," Post-Print hal-01582548, HAL.
    2. Laurent Dupont & Laure Morel & Claudine Guidat, 2015. "Innovative public-private partnership to support Smart City: the case of “Chaire REVES”," Post-Print hal-01332233, HAL.
    3. Greco, Marco & Locatelli, Giorgio & Lisi, Stefano, 2017. "Open innovation in the power & energy sector: Bringing together government policies, companies’ interests, and academic essence," Energy Policy, Elsevier, vol. 104(C), pages 316-324.
    4. Wang, Longwei & Yeung, Jeff Hoi Yan & Zhang, Min, 2011. "The impact of trust and contract on innovation performance: The moderating role of environmental uncertainty," International Journal of Production Economics, Elsevier, vol. 134(1), pages 114-122, November.
    5. Bernard Cova & V. Cova, 2009. "Les figures du nouveau consommateur: une genese de la gouvernementalite du consommateur," Post-Print hal-01822701, HAL.
    6. Fawcett, Stanley E. & Jones, Stephen L. & Fawcett, Amydee M., 2012. "Supply chain trust: The catalyst for collaborative innovation," Business Horizons, Elsevier, vol. 55(2), pages 163-178.
    7. Laurent Dupont & Vida Gholipour & Laure Morel & Jean-Claude Bignon & Claudine Guidat, 2012. "From Urban Concept to Urban Engineering: The Contribution of Distributed Collaborative Design to the Management of Urban Projects," Journal of Urban Design, Taylor & Francis Journals, vol. 17(2), pages 255-277.
    Full references (including those not matched with items on IDEAS)

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