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Supply chain trust: The catalyst for collaborative innovation

Author

Listed:
  • Fawcett, Stanley E.
  • Jones, Stephen L.
  • Fawcett, Amydee M.

Abstract

Trust is at the heart of a collaborative innovation capability. Without a foundation of trust, collaborative alliances can neither be built nor sustained. Using a two-stage qualitative research method, we discovered that managers understand neither the nature of trust nor the dynamics of trust building. To help alleviate these knowledge gaps, we herein develop a definition of collaborative trust, describe a trust maturity framework, and discuss the competitive power of trust. We conclude by presenting a dynamic systems model that elaborates on the process of building trust to improve collaboration, innovation, and competitive performance.

Suggested Citation

  • Fawcett, Stanley E. & Jones, Stephen L. & Fawcett, Amydee M., 2012. "Supply chain trust: The catalyst for collaborative innovation," Business Horizons, Elsevier, vol. 55(2), pages 163-178.
    • Handle: RePEc:eee:bushor:v:55:y:2012:i:2:p:163-178
    DOI: 10.1016/j.bushor.2011.11.004
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    References listed on IDEAS

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